The Lotus Apartment Hotel - Venkatraman Street — Hotel in Zone 10 Kodambakkam

I went from US and stayed here for 4 days when I took my family for a family function at Chennai. One most striking thing I noticed here was all the residents I saw were NRIs! I took up on this hotel as this was highly recommended in a Tamil blog. Booked online (less than $ 40 a night including all taxes and a heavenly breakfast for 3) 20 days in advance (trip adviser via agoda.com). Called and confirmed a few days before. Very decent place and most staff were very courteous. Close to shopping, eating places and temples. We went with our car and driver. Parking is provided for your car inside the hotel basement but during night and during the day, it is road-side parking only. Please note: they do not provide accommodation for driver. ||||Staff were very, very courteous (except for one stiff lady-there has to be an exception to the general rule, isn’t it?!); rooms were really decent with freezing AC for the hot Chennai with daily house-keeping service; Very typical US standard services; breakfast and the hospitality was worth more than $ 100 a night!!; variety of south Indian breakfast (7:30-10) was provided with fresh water melon juice, coffee, tea-you name it!. The dishes include 16-18 items every day. The restaurant manager was such a courteous gentleman who treated guests with utmost care. ||||Room service food (up to 10 or 10:30 pm) was excellent (Rs. 15 for room delivery) Hot onion pakoda (big heap good enough for 3 people) is Rs. 100 and tea for two is again another hundred. My mom said it tasted excellent but a little expensive! But hey, it is Chennai!||||Overall. I really enjoyed my stay and I found my place to stay at Chennai in the future! A request to the management: Please don't change anything, keep up with the excellent standard BUT provide a room/space for drivers to stay the night. Thank you and looking forward to my...

Room & Place was clean and neat which I would happily give 5 star !! But the staffing needs a revamp. During last stay we were forced to checkout in spite of a new booking online.

When I reached to the staff at Reception, the response was "All rooms are filled. try Online" and I did online booking via yatra which says my booking was confirmed but staff kept saying they didnt receive any email on my booking. I guess their strategy of "Stop Sale" didnt work out or was not carried out well but till last minute they didnt agree that booking happened

Yatra didnt respond and Staff from "The Lotus Apartment Hotel" were reluctant to answer and looked at me as layman not getting any jargons for hotels & booking. Such a nerve was not in my experience from my travel history US, UK...

They irritated me and were interested only in getting us out rather answering our concerns on cancellation status of the newly made booking. No one looked us out to the door

If the owner is reading this, try new staffing as the system, software doesnt flaw it is the people following it. There is subtle difference one customer's review makes but it will come back huge. No threaten but fact is that there are many experiences not reported like...

we had 3 rooms at Lotus for our family members. We stayed here for 8 nights. Good service. We had the Kitchenette suites so we had ample space in our rooms. We were very comfortable with 4 of us in our suite. They gave us an extra bed. ||The AC had some issues for about a day and a half. The hotel was nice enough to remove the extra bed charges through out our stay. Housekeeping, laundry etc. was wonderful. They were also able to arrange airport drop transportation services.||They have complimentary breakfast which is quite good and they variety is nice. They change it up on a daily basis. The restaurant is open for lunch and dinner as well on an ala carte basis. We ate many meals at the restaurant. Its primarily used by folks living at the hotel. The food is good and the service is even better. And room service is available and its quite quick.||The only negative is I would say is that the wifi is not strong and it very flaky. So the connection keeps cutting in and out.||Overall we were very satisfied with the experience and would consider this...