Puri Padi — Hotel in Pulau Bali

WARNING!! AND 10 STARS AFTER.|May 2023|unfortunately there is a psychopath who lives in number 601 who has been given permission by the real management at the hotel to settle in the former restaurant which acts as a passage to the hotel, this means that every time you pass through he overwhelms guests with various obscenities and threats , in the end it was my wife it went beyond, it is unbelievable how a man is allowed to harass the guests from the higher management, I cannot recommend anyone to use this lovely hotel as long as this person stays here,|otherwise I only have 100% good things to say about this hotel and staff, the hotel is centrally located in the center of Ubud, close to everything in town and with all options to use as a base for the rest of Ubud,|The hotel is perfectly set back from the main street and from here no noise is heard, not even when sitting on the large covered terrace, which is in all 20 rooms with a private entrance from the outside to all with clean, nice air conditioning, and a nice swimming pool at the end of the area,|the rooms are a bit worn but they are cleaned by the nicest cleaning staff who like to put fresh flowers on the table, they are extremely user-friendly and now they are slowly starting to renovate and renew the interior after the Covid 19 shutdown,|the staff, from the gardener, the waiter, the kitchen lady to the cleaning ladies are simply some of the sweetest and the smiles we have met on our many travels, they all deserve at least 10 stars,|and one thing is for sure, if we come back to Bali again, what we are already betting on, it will be at this hotel again, but with the caveat that this sick man will be removed from the hotel, which we will ask about his presence before we book in, until then any new guests must ask if this man has been removed from the hotel before...

To the Director (in Jakarta) of Puri Padi hotel in Ubud.|For the second time I arrived at Puri Padi hotel on May 1st. to stay there for a month.|Looking forward to meet some of the kindest people I have ever met in a Hotel.|I wasn't disappointed, the welcome back was heartwaring.|Everyone the Manager, the Gartners, the waiters, the cleaners, yes everyone engaged at the Hotel takes care of you in the most kindly and loving way.|I just love this Hotel.|Unfortunately there was a guest who distroyed my happiness.|An American guest who believed HE was the owner of the Hotel.|He was the first week sitting in the breakfast area on a high chair overlooking the guests. Then he moved to a large area of the former restaurant. Still being able to overlook the other guests.|Walking to and from one end to the other across the place talking to himself.|On Saturday 27'th he occupied the whole area with his guests. |Trying to go through quick and quietly, I was told to go away and around the back side. My answer was that I lived in the Hotel. Emidiatly he told me to be quiet and I passed without any response.|With my back turned away he made a fun of me saying "she probably needs a cigarette" and laughed.|He enjoyed making a fool of me in public.|Next day I went to him saying " can we have a conversation?"|Emidiatly he went absolutely crazy and shouted out.|"Get out of my face, shut up bit.., go to hell crazy bit..". His shouting made everyone coming forward looking at the incident.|Everyone tried to apologize for his behavior, but, I said they didn't need to apologize.|I now hope in the future, that persons like this dispecable narsissistic man with owner feelings will be stopped having a stay at this wonderful hotel ever again.|Neither guests not the lovely people working there shall tolerate this behavior from a gust like...

Fleas in Two Rooms – Hotel Uninhabitable, No Help from Hotel or Booking.com|⭐ 1-Star Review ||I had an awful experience at this hotel and received zero resolution from either the hotel staff or Booking.com.||Upon check-in, I discovered fleas in the bed. I immediately requested a room change, only to find more fleas in the second room. It was disgusting and uninhabitable — I had to leave and pay for another place to stay last-minute.||The front desk acknowledged the issue but told me they couldn't help because the reservation was (allegedly) through Agoda. In reality, I booked directly through Booking.com, as confirmed in my receipt and payment record.||I reached out to Booking.com multiple times — first in February 2025, then again in June — and still have not received a refund or even a meaningful response.||Neither the hotel nor Booking.com has taken responsibility for these unacceptable conditions, and I’ve spent four months chasing a refund for a stay that I didn’t even use.||This is completely unprofessional. I’ve been a loyal customer of Booking.com and have never complained before, but this experience was beyond frustrating.||I will be filing complaints with consumer protection agencies, disputing the charge with my credit card, and warning others across review platforms. Travelers...