Hotel Marco'S — Hotel in Como

We informed the hotel that we would be arriving late as our flight time had changed ( they said that was fine as reception is 24hrs) we got a taxi direct from Malapensa airport so it was 1am the lad was lovely but took our passports and then started tapping into the computer for ages - in the end we said can’t you just show us to our room and give us our passports back tomorrow.||3 other staff finishing in the kitchen etc came through and said he was new so it would take a while!, then he had to go back down to reception 3 times as the keys were not opening the door to our room.||Once the door open ended we were so disappointed it was the smallest room possible barely room to get round the bed and a small window was a lake view but not what we thought we would get for the money,||Shower was tiny cubicle room was very basic. ( it was clean and the bed and bedding fine.) ||At 250 euros a nigh B & B we were hoping for much better.- a premier inn room is more spacious and nicer!||We paid a premium for a lake view room but it was over roof tops and a small window in corner of the room!||The WiFi was annoying you had to keep login in as it cut out after 5 mins.||Breakfast was very limited -a few cornflakes, toaster for bread,rolls, eggs / salami but you had to lay the table your self and find all the cutlery, etc you needed keep asking for napkins etc.||The only outside space is tables at front and it’s the last hotel and furthest from the centre of Como town.||It is next to the funicular so that was handy.||The staff were very friendly but this was the only plus point of the hotel - we would not go back for these...

We informed the hotel that we would be arriving late as our flight time had changed ( they said that was fine as reception is 24hrs) we got a taxi direct from Malapensa airport so it was 1am the lad was lovely but took our passports and then started tapping into the computer for ages - in the end we said can’t you just show us to our room and give us our passports back tomorrow.||3 other staff finishing in the kitchen etc came through and said he was new so it would take a while!, then he had to go back down to reception 3 times as the keys were not opening the door to our room.||Once the door open ended we were so disappointed it was the smallest room possible barely room to get round the bed and a small window was a lake view but not what we thought we would get for the money,||Shower was tiny cubicle room was very basic. ( it was clean and the bed and bedding fine.) ||At 250 euros a nigh B & B we were hoping for much better.- a premier inn room is more spacious and nicer!||We paid a premium for a lake view room but it was over roof tops and a small window in corner of the room!||The WiFi was annoying you had to keep login in as it cut out after 5 mins.||Breakfast was very limited -a few cornflakes, toaster for bread,rolls, eggs / salami but you had to lay the table your self and find all the cutlery, etc you needed keep asking for napkins etc.||The only outside space is tables at front and it’s the last hotel and furthest from the centre of Como town.||It is next to the funicular so that was handy.||The staff were very friendly but this was the only plus point of the hotel - we would not go back for these...

Hospitable, no. Location nice, room tolerable, food mediocre, customer service is horrible. Went for a wedding nearby & thought this would be a nice place to stay. Wrong. Not only mediocre everything, but also some jeans were left in the room. I contacted the hotel through hotel.com since that’s how I booked, and the hotel located the jeans, however, they won’t help to send them back to me even when I’ve offered to give them my credit card & pay in advance (I’d never expect them to pay for that). The one & only way they’ll send them is if I get a courier to pick them up. I checked with 3 couriers and only one would even give me a price, still with difficulty, at a whopping $250.00 USD (the jeans were the same price) so that is utterly ridiculous.

I’ve practically begged the hotel to use their regular courier service with advance payment & they refuse to do so.

Another thing was I asked the desk to call a taxi for me for the wedding & the clerk said she was doing it. What she failed to tell me is that she was not getting a response se do she left us sitting there for nearly 30 minutes while we were nervously awaiting either missing or being very late for the wedding. Only when I asked her what was the status did she say she hadn’t reached a taxi. We ended up having to run out the door immediately and run to the venue in our long dresses in the rain. How awful that was!! We missed the very beginning of the wedding and looked like wet rats. So much for being in the hospitality industry. ...