Michelangelo Hotel con Centro Benessere Montecatini Terme — Hotel in Montecatini Terme

My wife and I recently returned from a 4-night stay at the Hotel Michelangelo. We initially planned to stay for 9 nights but changed our minds after the first night.|We arrived on a wet and miserable Tuesday evening. When we entered the hotel, it was very dark, and our initial impression was that it was deserted. We noticed the reception area on our left. We approached the desk and saw that there were two members of staff on duty, a man slouched on a chair behind the desk, and a lady in the background. They both looked in our direction, but we did not receive a welcome of any description. I spoke up and gave our names. The keys to our room were handed to us along with the directions to the room and directions to the restaurant.|We took the smallest lift we were ever in, to our room on the first floor. As we planned on a long stay we booked a superior room. We had a look around and were quite disappointed with the room we were allocated. In our view there was nothing ‘superior’ about the room; it was very basic and rather small. We requested a double bed, but we got two singles joined together. The bed was about as small as you could get for two and the mattresses felt like blocks of concrete. We looked at the balcony. There were two pairs of underpants on view, one male and one female and some other item of clothing. We went back down to reception to check if we had the correct room. The guy that was slouched on the chair told us that this was a superior room. We said that we could not see anything ‘superior’ about it and that it didn’t really match what we had seen online. His response was that he only worked there, and it was superior because it was redecorated more recently than other rooms. We weren’t sure that that meant but, in our view, it might have been more than a decade ago! We told the guy about the items of clothing. He said that they must have blown down in the wind. Given that the clothing was still there when we left 4 days later God knows how long it had been there. It is probably still there now. We were not offered any alternative room. |Still on the subject of the room the shower was very poor. The shower head could have done with unblocking. One good thing was that the room was clean inside.|For convenience we booked dinner in the hotel for the first night. Initially we thought the food was fine until it came to the main course. My wife ordered Lasagna. This too seemed okay at first until my wife told me it was FROZEN in the centre. I thought my wife was joking but it turned out she wasn’t. We had to send it back and my wife just had chips instead. After some time, the waiter came back to the table to apologise. It shouldn’t have been up to the waiter to apologise and no manager came near us to offer an apology. For the full duration of our stay, we had the impression that there was no manager on duty in the hotel. We wondered if we were going to be charged for the Lasagna at the end of our stay. It turns out that we were not, but we were charged for everything else! In most establishments in Ireland there would have been no charge at all if something as bad as this happened. |In addition to the issue with the food we were seated beside a rep from a travel company. After a short time, another lady approached her table, remained standing, and both engaged in conversation at very high volume. This was extremely annoying and other guests approached us after the meal to mention how rude this pair were. They too were disturbed. No member of staff intervened to instruct them to keep the volume down.|As a result of the dinner fiasco, we avoided eating any more food that had been ‘cooked’ in the hotel. Breakfast was fairly basic. The orange juice in particular tasted like it had a lot of added water.|We made up our mind on the first night to cut our losses and look for an earlier flight home. |Aside from the food, the second health and safety issue was the aversion the staff had to turning on the lights. This was particularly noticeable on the stairs where the lights were never on. I managed to find the switch and turn them on when we were going up but I wasn’t sure where the switch was when going down. In general, the hotel was very dark. The brown blinds throughout the ground floor didn’t help. They also made the décor look dated. We did not feel safe in the hotel. |We could not...

My wife and I recently returned from a 4-night stay at the Hotel Michelangelo. We initially planned to stay for 9 nights but changed our minds after the first night.|We arrived on a wet and miserable Tuesday evening. When we entered the hotel, it was very dark, and our initial impression was that it was deserted. We noticed the reception area on our left. We approached the desk and saw that there were two members of staff on duty, a man slouched on a chair behind the desk, and a lady in the background. They both looked in our direction, but we did not receive a welcome of any description. I spoke up and gave our names. The keys to our room were handed to us along with the directions to the room and directions to the restaurant.|We took the smallest lift we were ever in, to our room on the first floor. As we planned on a long stay we booked a superior room. We had a look around and were quite disappointed with the room we were allocated. In our view there was nothing ‘superior’ about the room; it was very basic and rather small. We requested a double bed, but we got two singles joined together. The bed was about as small as you could get for two and the mattresses felt like blocks of concrete. We looked at the balcony. There were two pairs of underpants on view, one male and one female and some other item of clothing. We went back down to reception to check if we had the correct room. The guy that was slouched on the chair told us that this was a superior room. We said that we could not see anything ‘superior’ about it and that it didn’t really match what we had seen online. His response was that he only worked there, and it was superior because it was redecorated more recently than other rooms. We weren’t sure that that meant but, in our view, it might have been more than a decade ago! We told the guy about the items of clothing. He said that they must have blown down in the wind. Given that the clothing was still there when we left 4 days later God knows how long it had been there. It is probably still there now. We were not offered any alternative room. |Still on the subject of the room the shower was very poor. The shower head could have done with unblocking. One good thing was that the room was clean inside.|For convenience we booked dinner in the hotel for the first night. Initially we thought the food was fine until it came to the main course. My wife ordered Lasagna. This too seemed okay at first until my wife told me it was FROZEN in the centre. I thought my wife was joking but it turned out she wasn’t. We had to send it back and my wife just had chips instead. After some time, the waiter came back to the table to apologise. It shouldn’t have been up to the waiter to apologise and no manager came near us to offer an apology. For the full duration of our stay, we had the impression that there was no manager on duty in the hotel. We wondered if we were going to be charged for the Lasagna at the end of our stay. It turns out that we were not, but we were charged for everything else! In most establishments in Ireland there would have been no charge at all if something as bad as this happened. |In addition to the issue with the food we were seated beside a rep from a travel company. After a short time, another lady approached her table, remained standing, and both engaged in conversation at very high volume. This was extremely annoying and other guests approached us after the meal to mention how rude this pair were. They too were disturbed. No member of staff intervened to instruct them to keep the volume down.|As a result of the dinner fiasco, we avoided eating any more food that had been ‘cooked’ in the hotel. Breakfast was fairly basic. The orange juice in particular tasted like it had a lot of added water.|We made up our mind on the first night to cut our losses and look for an earlier flight home. |Aside from the food, the second health and safety issue was the aversion the staff had to turning on the lights. This was particularly noticeable on the stairs where the lights were never on. I managed to find the switch and turn them on when we were going up but I wasn’t sure where the switch was when going down. In general, the hotel was very dark. The brown blinds throughout the ground floor didn’t help. They also made the décor look dated. We did not feel safe in the hotel. |We could not...

Non sono solita lasciare recensioni negative e/o lamentarmi. Normalmente anzi, cerco di essere abbastanza tollerante perché tutti possono sbagliare e/o avere una giornata no. Ma in questo caso purtroppo, mi trovo costretta a scriverla poiché quello che ho vissuto io in 2 giorni, non rispecchia minimamente quello che è stato descritto nelle recensioni.|Partiamo anche dal presupposto che bisognerebbe anche relativizzare un minimo: se questo fosse un hotel 2/3 stelle, quasi sicuramente, non credo avrei preso così male quello che è successo. |Ma l'hotel in questione è invece considerato un 4 stelle pertanto, da cliente, mi aspetto che i servizi offerti siano adeguati e conformi al numero di stelle assegnate. |Anche perché il soggiorno non è costato poco.|Certo, non tutto è stato negativo: dimensione della camera adeguata, pulizia ottima, wifi molto potente e che prendeva ovunque e alcune persone dello staff sono state molto gentili e disponibili. Altra cosa che abbiamo apprezzato molto è stato il fatto che avessero aspettato a chiudere la cucina per farci usufruire anche del pranzo il giorno del nostro arrivo, nonostante fossimo arrivati (causa traffico) dopo la fascia oraria durante lela quale appunto viene servito il pasto.|Io ed il mio compagno avevamo prenotato un soggiorno con pensione completa.||Ci tengo a precisare, che il ristorante dell'hotel è aperto anche ad esterni. Lo puntualizzo, poiché il menù e la cura dei piatti dedicata a clienti esterni è ben diversa rispetto a quella riservata a coloro i quali usufruivano di formule come la nostra.||Iniziamo quindi dai pasti e dal ristorante:|- Menù fisso con 2/3 scelte di primi e 2/3 scelte di secondi (che per carità, trovo anche corretto) ma con pochissima varietà: |1)spaghetti al pomodoro proposti o direttamente nel menù o come alternativa, 4 volte in 2 giorni cioè in entrambi i pranzi ed entrambe le cene. |In generale, sembrava che gli spaghetti fossero l'unico tipo di pasta che avessero (li hanno proposti al pomodoro, con tonno e capperi, alla puttanesca. Ma le alternative qualora il condimento non fosse gradito erano sempre: pomodoro fresco oppure in bianco. Senza niente. Solo scolata e messa nel piatto.)|2) l'unica sera in cui da menù, tra le scelte, erano previsti i tortellini, alla mia domanda relativa alla presenza o meno di un ingrediente al quale sono fortemente allergica, mi è stato risposto poi che non potevano controllare perchè i tortellini vengono comprati e sono confezionati. |Quindi non potevano leggere gli ingredienti a quanto pare. |L'alternativa che mi è stata proposta? Spaghetti al pomodoro. |3) cibo che sembrava quello di una mensa scadente: impiattamento, nemmeno lontanamente curato (cosa che, rispetto ad altri punti, sembra di poco conto ma ricordo sempre che si tratta di un hotel 4 stelle) e fatto pure male: troppo salato / assolutamente insipido, sugo così dolce che sembrava sciroppo etc|4) l'orario della cena era 19.30 - 21.30: ma il buffet degli antipasti non veniva rifornito. Quindi noi, che la prima sera siamo scesi alle 20.20, abbiamo trovato solo gli avanzi delle cose più sfiziose. Idem durante la colazione.|5) nessun menù particolare per Ferragosto |6) vino: abbiamo chiesto inizialmente 2 calici di rosso ma ci è stato detto che con la bottiglia visto che era associata al num di camera, se non l'avessimo finita, ce l'avrebbero conservata fino a nostra richiesta. Quindi accettiamo di buon grado. Senza avere la possibilità di scelta né sapere il prezzo, ci viene servita questa bottiglia di Chianti, caldo. Per carità, è risaputo che il rosso andrebbe servito a temperatura ambiente ma per "ambiente", si intende sempre temperatura "cantina" (e in un 4 stelle, dovrebbero saperlo).|Nemmeno a dire che non l'avessero poiché erano presenti almeno 2 cantinette tenute in mezzo al ristorante, che però venivano utilizzate solo come mobili per appoggiare le abat-jours.|7) aria Condizionata nel ristorante, non pervenuta o quantomeno non presente in tutto il locale (e con 38° diciamo che non fosse proprio piacevole stare senza)|8)durante una colazione ho chiesto un cucchiaino per girare il caffè "no perché sono tutti a lavare" e nessun'altra soluzione proposta (erano le 10.33. L'orario della colazione finisce alle 10.30, vero, ma finito il caffè ce ne saremmo andati). Considerando altresì che l'hotel non era pieno, quanti cucchiaini hanno in totale? Abbiamo dedotto anche in questo caso che non ci fosse alcuna voglia di venire incontro al cliente|9) latte freddo chiesto per macchiare il caffè: la cameriera ha sbuffato prima di portarmelo||Per quanto concernono invece i servizi:|- Nessun telo fornito per la piscina e/o la SPA, se non a pagamento (10€) |- Abbiamo sentito le massaggiatrici lamentarsi del fatto che dovessero farci un massaggio di 50 min|- Spa microscopica: 2 vasche idromassaggio (di cui se ne poteva usare solo una) triangolari per due persone (che per starci, dovevano necessariamente piegare le gambe), identiche a quelle che si possono acquistare presso catene di negozi che vendono arredamenti per bagni casalinghi, un bagno turco ed una piccola sauna. Costo: 25€ a persona per 2h (a meno che non prenotassi un trattamento o massaggio da 50min, allora in quel caso era inclusa, cara grazia). |Da notare che l'hotel si chiama Hotel Michelangelo & Day SPA. |- Asciugamano fornito poi nella spa: lo stesso del massaggio, quindi pieno di olio|- Richiesto posacenere da utilizzare sul balcone della camera, mai ricevuto perché "ieri sera sono spariti tutti"|- Sdraio a bordo piscina: poche rispetto al possibile numero di clienti e praticamente impossibili da prendere perché le persone lasciavano lì gli asciugamani dalla sera prima e nessuno diceva loro alcunché. ||Spero che questa recensione possa essere utile. Ho cercato di essere il più esaustiva e dettagliata possibile per poter dare la possibilità a chiunque di fare una...