The Liberty Boutique Hotel — Hotel in Rome

The Liberty Boutique Hotel is one of the best hotels in terms of service that I can remember, and I'm a tough critic. I often find customer service to be lacking in the United States, and usually feel that it's worse everywhere else! But The Liberty Boutique Hotel, without exception, is staffed by an incredibly attentive, helpful, and friendly team.

The front desk clerks always greet me warmly, and made me feel welcome from the moment I checked in. When I've had food delivered, the hotel staff bring the food up to me. When I asked about getting a Coke Zero nearby, a staff member assured me the hotel had them and came back with two cold bottles for me on a tray. At their daily breakfast, every single staff member smiles and greets me and checks to make sure I have everything I need. They are beyond friendly and caring. Everyone greets you in Italian just as you'd want them to when visiting Rome, but they are quite fluent in English and you never feel like there is a language barrier. When I went to other cities for a week and came back to Liberty Boutique, the staff members recognized me and welcomed me back. Some of them even knew my name and room number without looking it up. They greeted me with a handwritten card in the room and a bottle of Italian wine. The only problem with having such an amazing group of individuals waiting on you like you are royalty is that I felt guilty not tipping every second. I know it's not like the US, where tipping is part of the culture, but I understand that it's still a nice thing to do for exceptional service in Italy.

While the staff is certainly the highlight of the hotel, there are many other features that make it stand out. It's close to the train station, which connects to the airport. This makes it very convenient. Getting my luggage to and from the train station was harder than expected partly because I overpacked and partly because the sidewalks are not always the smoothest perhaps in an effort to the maintain the city's historical appearance. Knowing I would be coming back to the hotel after a few days and not wanting to bring two heavy pieces of luggage over those streets again, I asked the front desk about storing a piece of my luggage for a week, a service offered for a fee at a few facilities nearby. The young gentleman explained exactly how it would work and that they would do it for free.

The room itself was modern, clean, and comfortable. Housekeeping comes like clockwork everyday so even if I return in the mid-afternoon, the bed is made, new (and free) water bottles are placed in the room, the minibar is replenished if needed, towels are replaced, and the room is like new once again. Even things like phone charger cords are organized. My room had a large patio balcony with a table and chairs. The bathroom is fairly large and includes a bidet.

Of course there's free wifi. TV channel selection is fine, and about the same as the other hotels I stayed at in Italy. And while I didn't rent a car, I understand parking is available.

The morning breakfast has lots of tasty and fresh options, and even several made-to-order options like eggs, waffles, and pancakes.

In the room, there is a Manet "travel assistant" which I regret not taking advantage of. I think it's basically a smartphone that guests can take with them for navigation, free and unlimited local and international calls, unlimited 4G internet, tourist guides, ticketing, etc. I used my own cell phone which ended up costing me in terms of data charges.

The Liberty Boutique Hotel is a model for other hotels around the world to follow. I can't thank the staff enough for their...

The LBH really made our trip to Rome highly enjoyable. Besides the convenience factor - it’s just a 10 minute walk to the Termini and the Metro B line, everything about the hotel was smooth. My first impression when I walked up was that the images on their website matched the building - which is always a good sign. The hotel staff was incredibly friendly and inviting; from the moment we walked in through the door to the checkout, we were always greeted with a smile. The staff was highly attentive and never once did we feel like we were an inconvenience to any of them. The bed was firm but very comfortable and the room was spacious, clean, well appointed and cool. After staying in other locales where the AC was promised but turned out to be minimal at best, it was nice to have a hotel with ice cold AC, especially during a heat wave baking the city. believe me, that room was salvation after wandering around ruin and steps in the hot Roman sun and covered in sweat and dust. The bathroom was fairly large for a hotel this size, more than enough room for two adults, very well lit, and with great water pressure. No taking a shower from a bottle here! As others have noted, they have an excellent breakfast buffet and the staff will gladly make a good cup of of coffee or a latte. Another nice touch were the eggs: they’ll make them any way you want, from scrambled to poached, hard boiled to sunny-side up. The downside is breakfast is starts at 7:30 am, so if you want an early start to explore the city you’ll have to go elsewhere for that cup of joe or croissant, but that was by no means a deal breaker for us. To summarize, let’s just say that when we’re back in Rome, this is...

To start, I realize the impact of negative reviews. But what happened is too important to remain quiet. My family booked 2 rooms at the Liberty Boutique Hotel in Rome last week. Walking from the train station to the hotel, literally 50 feet from the front door, I was robbed by a pick pocket who stole my wallet. While I know that can happen anywhere, the lack of compassion from Sergio, the man who checked us in (and who speaks very good English), was totally unacceptable, let alone for someone in the hospitality industry. When we walked into the hotel 5 minutes after this happened, I told Sergio I was robbed outside the hotel, my wallet was stolen, and I was shaken up. Sergio’s response was merely - “Only one of your rooms is ready now. May I have your passports.” My husband repeated what I said, and again Sergio did not express any kindness or compassion at all - he just asked for our passports and said one of the rooms wasn’t ready. Part of being in this industry is to display basic decency to your guests. Asking if I was alright and if I needed anything would have sufficed. In fact, one of the hotel staff who overheard our interaction with Sergio approached my husband later in the day to express his concern and was very empathetic.

There are plenty of 4 star hotels in the area near the train terminal. Think twice about staying at one where the staff at the front desk (who are really the public face of the hotel) couldn’t care less about...