Ca Maria Adele — Hotel in Venice

Without any doubts the best experience ever in a hotel. We stayed 4 nights in Ca Maria Adele in the mid of april, and everything was just perfect, since we arrived until, unfortunately, we needed to leave this magical place. We use to come to Venice at least 3 times a year for several events, and we did try many of the big hotels of the city: all quite disappointing to be honest. So when we see Ca Maria Adele we immediately decided to try it and was the best thing we ever did.

Ca Maria Adele is a small but sumptuous boutique hotel, with an eye for luxurious design details, steps away from one of the most iconic venetian church, Salute. Nestled in the Art district of the city, full of art galleries and amazing restaurant, 3 minutes from the Peggy Guggenheim collection and just in front of Punta della Dogana. We felt like in a movie for the whole our stay.

As soon as we arrived our luggage was taken away and replaced by a glass of delicious Prosecco, before we’ve even checked in. We did accomodate in a cozy and warm lounge room, drinking our wine and tasting superb typical cookies from the Veneto region while waiting for our room. We did choose the magnificient Sala Noire for our stay, which is one the five concept suites the hotel has apparently. Room was big, with sumptuous high windows, marble bathrooms and fluffy towels. We were so curious to explore the whole hotel as apparently there’s other beautiful rooms and also external rooms in a palace next to the main structure. Trust me, once you arrive there you’d like to check every single corner of this place….Murano chandeliers, baroque sofas, velvet and marble details perfectly assembled throw you back in the Golden Era of Venice.

We found the service absolutely impeccable and charming. Nothing seems a trouble for the staff, always willing to help when it comes for a restaurant reservation (thanks Alessio for the suggestion) or daytrip in one of the island (we went to Murano and the hotel staff arranged everything).

But our favorite moment was yet to come, and the morning of the first day took our breath away. The breakfast was absolutely fantastic. First you can choose to have it in the hotel terrace, in your room or in one of the elegant lounges of the hotels. We did decide to have it in the room, in the comfort of our bed, while still in our bathrobe. The breakfast menu have dozens of enticing gastronomic options, salty and sweet from the a perfect poach egg (for me) or chocolate pancake (for my wife). Simple but wonderful snacks are available in the whole hotel and in the room the whole day.

The entire stay was just so lovely. The only disappointing was that we didn’t try the terrace, which has view of the rooftops and the Salute church, because when we decided to have breakfast there the weather was a bit rainy. But no worries, we definitely found our home in Venice and we can’t wait to...

Our stay at Ca Maria Adele in Venice was unfortunately very disappointing, and far from the level of service we expected given the hotel’s reputation.||Our poor experience began the moment we arrived. The hotel’s dock is small and slick from the rain, and with seven pieces of luggage it was already difficult to manage. To our disbelief, the doorman dropped one of our suitcases directly into the canal. This was not only careless but inexcusable for staff who handle luggage every single day. The bag that was ruined contained the clothes I had carefully set aside for our last night and travel day, so instead of enjoying our final evening in Europe, my fiancé and I spent nearly an hour blow-drying damp clothes, and I ended up wearing a wet dress to dinner.||Thomas at reception was excellent—warm, helpful, and professional. He even upgraded our room, though I’m not sure if that was standard practice or an apology for the mishap. Unfortunately, the service went downhill after the shift changed. Another staff member, a man with large black glasses, was consistently rude, condescending, and dismissive. My parents had basic questions about their room—the outdated doorknob and the confusing light switches that shut off every outlet when turned off (a major issue for charging devices and especially for medical equipment like a CPAP machine). Although he eventually came to their room, his tone and attitude were unnecessarily unpleasant. After hearing about their experience, my fiancé and I chose to troubleshoot our own light switch issues rather than deal with him ourselves.||The hotel itself is undeniably beautiful, but looks alone don’t make up for poor service, unprofessional handling of guests’ belongings, and staff who seem to view questions as an inconvenience. Venice has many wonderful hotels that combine charm with genuine hospitality. Sadly, Ca Maria Adele is not one of them, and I would not...

Our stay at Ca Maria Adele in Venice was unfortunately very disappointing, and far from the level of service we expected given the hotel’s reputation.

Our poor experience began the moment we arrived. The hotel’s dock is small and slick from the rain, and with seven pieces of luggage it was already difficult to manage. To our disbelief, the doorman dropped one of our suitcases directly into the canal. This was not only careless but inexcusable for staff who handle luggage every single day. The bag that was ruined contained the clothes I had carefully set aside for our last night and travel day, so instead of enjoying our final evening in Europe, my fiancé and I spent nearly an hour blow-drying damp clothes, and I ended up wearing a wet dress to dinner.

Thomas at reception was excellent—warm, helpful, and professional. He even upgraded our room, though I’m not sure if that was standard practice or an apology for the mishap. Unfortunately, the service went downhill after the shift changed. Another staff member, a man with large black glasses, was consistently rude, condescending, and dismissive. My parents had basic questions about their room—the outdated doorknob and the confusing light switches that shut off every outlet when turned off (a major issue for charging devices and especially for medical equipment like a CPAP machine). Although he eventually came to their room, his tone and attitude were unnecessarily unpleasant. After hearing about their experience, my fiancé and I chose to troubleshoot our own light switch issues rather than deal with him ourselves.

The hotel itself is undeniably beautiful, but looks alone don’t make up for poor service, unprofessional handling of guests’ belongings, and staff who seem to view questions as an inconvenience. Venice has many wonderful hotels that combine charm with genuine hospitality. Sadly, Ca Maria Adele is not one of them, and I would not...