Super Hotel Saitama, Kawagoe — Hotel in Kawagoe

A nice newer hotel located around 750 meters from the train station. It is located close to walking streets and some historical sites. It’s more of a business hotel so some of the rules are reflected in their approach. The workers are very nice although not too many English speakers. The lobby is nice and simple and it has many samples only available at specific times I believe 3 pm till midnight. The rooms are very nice, bigger or than my Apa hotels and big tv  and comfortable bed. Comes with long hard almost feels like small rocks in pillow. Get a second pillow that is softer in the lobby subject to time restrictions. Lighting is ample and there is desk and chair. Bathroom is one of those deep tubs and spout that provides water to both sink and tub. Nice electric Toto toilet with lots of pressure. My only complaint about bathroom is low water pressure and at times I had not enough very hot water to fill the tub in less than 30 minutes and be warm. The towels are small. Get more towels downstairs at desk. The room comes with a nice but not decadent buffet breakfast which starts at 6:30 till 8:30 unless you are there on a day it’s open till 9. Dinner is tasty but fairly bland. Everything looks nice but don’t come late because they don’t keep it well stocked near the end of hours. Mainly faux beef items and some grilled fish, funky eggs that change daily and sausage. There is good pastries but they do run low on them. Lots of marinated veggies, miso soup, low protein curries and soups. Coffee tea fruit drinks coke and sparkling water are available during meals and certain times during the check in time until say 6 unless there’s liquor out on weekend. Onsen is small but clean. Not maintained that often and closed from 9 am till 3 pm which is silly. Just clean it for a couple of hours like 2-4 am and leave open during prime time. Get a robe downstairs but don’t wear it nor pajamas to breakfast. No items in onsen so bring your skin products and Tahoe’s from the lobby. No seats for dressing nor drying your hair. No hair products or razors or shaving cream or brushes or combs in onsen. No extra towels so don’t...

We stayed here for one night to visit the Kawagoe Matsuri. The hotel itself is a short walk from the station and was located right in the middle of the Matsuri festivities. The rooms are small but comfortable, an abundance of hot water for the bath, all the necessary amenities are either provided in the room or you can select them downstairs after check in. Check in is at 3pm and as previously mentioned by other reviewers, you select your own pillow. We did check in right at 3 so I was able to get exactly what I wanted and it was very comfortable. The staff is friendly and helpful, check in was easy. The cocktail hour was fun, I have not stayed anywhere else that offered this. The sento was nice and clean. Our rooms were well soundproofed, we didn’t even hear the sounds of the Matsuri just outside the building until we opened the window. The complimentary breakfast buffet was healthy and tasty. I would stay here again if the opportunity...

Went there because I had some important things to do the next day. They have the most understanding staff and made my day.

⚠Some important things to note⚠

I used AGODA to book the hotel. Never do that.

I had booked the room before hand and gave the money. Big mistake. They didn't book anything and I had to pay for another room. Now I'm waiting for a refund from AGODA but it's been two days and nothing has been so far. I'd strongly advise people to never use their services. (A strongly worded phone call from the co-mannager of the hotel and an e-mail from me haven't yealded any thing much yet)

If you want to book in advance, use any other site besides AGODA. They will rip you off.

The hotel co-manneger even gave me some free bath salts and water for my troubles. Great people.

All and all would recommend. But...