Kawagoe Prince Hotel — Hotel in Kawagoe

The lobby looks nice, and they’re pretty good at apologizing (because they do it often), but that’s about it. ||I and 5 other colleagues got stuck in smoking rooms despite booking non-smoking rooms. They could not book me or anyone else in another room. ||The smell was terrible - nauseating even. I didn’t want to open my suitcase to let the smell get to my clothes. Stains all over the carpet, lamps, and little sofa (see attached). ||This is my first of 19 nights. They did put a deodorizing machine in my room. I went out and bought some room freshener. I hope it improves over time, and I hope I don’t getting a splitting headache or get sick breathing this all night. ||I still don’t want to sleep in this room or open my suitcase. ||||They were very apologetic to another colleague too. And I saw them going through the same routine with another woman later. Seems like they are used to apologizing without offering anything to offset the...

We were booked a room for our family at this hotel by an agent for a mixed family/business trip. On arrival they brought us to 2 rooms, each with 2 twin beds that literally caused us to choke when we opened the door due to the residual smoke. Clearly it was not an option for us to leave our two children in one room and have us in another. Our children both started to cough due to the high levels of contaminants and smoke in these rooms. When we tried to explain that this was an unacceptable situation the hotel manager just kept telling us in broken english that these were our assigned rooms and switching was not possible. Finally when we were just about to leave they reassigned us to a japanese style room, which wasn't as smoky. The concierge service was marginal. When we asked for restaurant recommendations they told us to go to the 2nd floor of the hotel and could not provide us with any recommendations...

The location is excellent. It's walking distance to several train stations and attractions like the Warehouse district and Candy Alley. There is a street behind where you can find many resturants. However, breakfast options are quite limited. Rooms rates are very reasonable. Staff are very helpful and approachable.

There is a large sheltered parking lot next to the hotel if you intend to drive there. The daily rates are very reasonable. Do inform the hotel staff that you drove and pass them the parking ticket.

The hotel has a pretty lobby, but the rooms looks tired. Nevertheless, it is clean. The size is comparable to a typical room in Tokyo.

There is no laundromat in the property, which would be useful for guests that stayed for...