Fairfield by Marriott Osaka Namba — Hotel in Osaka

This new, modern Fairfield is a painful casualty of the overtourism crisis in Japan right now.

Full tour buses of Korean or Chinese tourists are dumped into the hotel daily. YES - you will find tourists opening cardboard boxes of bulk-ordered goods right there in the lobby, so don't expect any illusion of Marriott luxury.

It's incredibly obvious that except for two genuinely front office team members, there isn't any pride in the property, or passion for hospitality.

We were ignored by Front Desk employees many times even while they were unoccupied, when we entered or left the hotel.

There is that wariness when you approach the front desk that silently communicates "what do they want now?" They're tired of guests, and it shows.

Upon check-in, we found a cleaning cloth used by housekeeping UNDER the bedcovers. Two nights later, housekeeping left an entire bottle of cleaning detergent on top of one of our suitcases.

For some inexplicable reason, housekeeping kept leaving extra sets of pyjamas in our room, even when we didn't wear any. When we left, there was an enormous pile of no less than 6-8 pairs of pyjamas in the room. It was almost comical.

To end the stay, the lift to take us down to the lobby opened and there was a smashed beer bottle on the floor. It has been awhile since it was broken, from the smell of the beer. Nobody noticed until I pointed it out to the lone front office agent who took a lot of gesturing and convincing from me - he simply didn't want to come towards the lift when I beckoned. Finally he did, and promptly proceeded to clean it.

On the positive side, the rooms were modern, clean, and functional. Front Desk was always helpful, even if unenthusiastic.

I empathize heavily with the property, because their agency agreements mean that they cycle an incredible number of tour groups through the hotel daily. But what they means for Independent travelers is:

Book cheaper or more expensive hotels rather than stay at Fairfield Marriott Namba.

Cheaper hotels will give you the same experience for less: the Marriott name/loyalty means literally nothing here and the service did not reflect an ounce of Marriott hospitality.

More expensive hotels will give you some semblance of luxury or service, if that's what you wanted by booking a Marriott property.

A pity, but this hotel is reflective of post-COVID...

My family and I stayed at this hotel in April 2025 during cherry blossom season for 7 nights. We also used the hotel as a base to explore Kyoto for 3 days. As many have mentioned, its location at the Namba area (9 minutes walk to Namba subway station and Nankai Namba station, 7 mins walk to JR Namba station) makes it easy to get to many places in Osaka and Kyoto. Eg you can take the Rapit Airport train or use the JR train system to get to the hotel from KIX Airport. You can also get to Universal Studios Japan, the Osaka World Expo or Kyoto through the JR train system. And with the subway you can also get to Kyoto or all other parts of Osaka. The hotel is also close to 3 Family Marts and a 7-11 combinis if you need essentials, food or ATMs and there are many good restaurants very close by including a Western cafe (Heumoot Cafe) if you don’t like a Japanese breakfast. The hotel is walking distance to Dotonbori area and excellent Namba shopping. There is also a wonderful fresh fish / fruits market (Osaka Kizu market) 15 mins away with well-priced sashimi, sushi, oysters, uni and fruit as well. Plus there is a Life supermarket / Grocery store 200m opposite the market as well, perfect for drinks, alcohol and other groceries. As for the hotel itself, the room was modern and well appointed. The room size was quite generous for Japan and all the furnishings were left spotlessly clean every day after the daily cleaning. The beds were comfortable and the bedding felt nice and high quality. Although the hotel does not have a club lounge, Platinum, Titanium and Ambassador members can use the cafe from 1100-2000 as a co-working space for free as well as enjoy free coffee, tea and soft drinks. Elite members do not get free breakfast but the hotel does offer 20% off the breakfast buffet - but I would recommend the 2 restaurants at the Osaka Kizu market (both have long lines) or the Heumoot cafe instead as better options. All in all, my family was extremely pleased with our stay and we would definitely return and recommend to...

I recently stayed at this hotel and wanted to express my disappointment and raise some concerns regarding my experience. While my overall stay was satisfactory, there are a few areas that need improvement in order to enhance the quality of service provided to guests.||Firstly, I would like to address the issue of hygiene. During our stay, we noticed that the cleaner placed our clothes on the luggage rack. While I understand their intention of keeping the room tidy, I believe it is unhygienic to place personal items in an area typically used for holding luggage. I kindly request that the hotel reviews their procedures to ensure the separation of personal belongings from the luggage rack, maintaining proper hygiene standards.||Secondly, I observed that the conditioner and shampoo in the bathroom were not refilled throughout our entire stay. This was inconvenient as we had to make do with limited quantities. It is crucial for a hotel of this caliber to consistently replenish basic toiletries for the convenience of guests.||Lastly, and most importantly, I was disappointed that the bed sheets were not changed even once during our five-day stay. Clean and fresh bedding is a fundamental expectation when staying at a reputable hotel. The lack of attention to this basic housekeeping task left me feeling dissatisfied and concerned about the overall cleanliness and maintenance of the room.||While I understand that oversights can occur, these issues collectively had a negative impact on my experience. As a loyal customer, I believe it is important to bring these matters to the hotel's attention in the hope that they will take appropriate action to rectify these shortcomings.||I kindly request that the hotel addresses these concerns promptly and takes necessary measures to prevent such issues from recurring in the future. By addressing these areas for improvement, the hotel can continue to provide a superior level of service...