Hotel WBF Namba Motomachi — Hotel in Osaka

RIDICULOUS POOR SERVICE RUINED MY STAY The hotel was not close to the station so on a hot summer day, the walk can be unpleasant but the room was clean and adequate - not bad for a 3 star hotel. However what RUINED my stay at the hotel was this staff member 酒井(Sakai), and her ridiculous attitude, which made me question the training of the whole staff at this hotel chain.

I booked a Twin Room for me and my mom. Upon check in, the other Japanese staff member was nice and kind, assisted us with check in. While my friend was also standing there (he was not hiding), I told her my mom will show her passport later for registration as she is arriving late. Then I got the key and headed up the room together with my friend to drop off luggage.

10 minutes later when we came down to the lobby to head out, 酒井 (the rude lady) rushed to the elevator lobby and very rudely asked if my friend stays in the room, I politely responded “no he doesn’t live here, another guest is arriving soon then we will register her passport…” She kept on interrogating us “SOON? How Soon?” “In two hours after dinner, the other guest is my mom” I said. “YOU CANNOT GO INTO THE ROOM IF YOU DON’T STAY HERE!” She yelled at us.

We were IN SHOCK and didn’t know how to respond to such rudeness so we left the hotel. And then after a minute, I called the front desk to talk to her about her attitude, explaining to her that she could have reminded us nicely (like a hotel staff should) since we did not know about the policy and the first girl saw us going up and did not remind us that’s not allowed.

Not only did I not get an apology (or anything remotely sound like an apology) for the yelling and bad attitude, she kept on accusing us… “So you are telling me you don’t follow the rules? So you want the hotel boss to apologize to you?”

Her way of servicing customers was BEYOND RIDICULOUS and seemed UNTRAINED. This poorly-trained staff member ruined my night and my impression of this hotel chain. THIS, is not how Japanese hospitality is, I stayed at multiple hotels and guesthouses in Japan before and never experienced someone as rude as that. My suggestion is to STAY AWAY from this hotel if you...

Do not recommend unless you want to have a terrible holiday experience.

Booked my trip last minute and chose this place due to good value price. I’m totally ok with the room condition, while not ideal (it’s a place that can meet basic needs), I’m not complaining as it’s what’s paid for.

But the male staff in the picture, which I screenshotted from another review (funny to see someone had the exact same experience as me with him), was insanely rude. I called to ask for another quilt and explained that we had 2 people staying but only had 1 quilt. He picked up and directly replied that there’s no blanket today (what does that even mean? Did you eat all the blankets for dinner tonight?) I put my request in Google translator and played it in Japanese so he could understand better, he then said in a demanding tone: “Please go down to the front desk.” and hung up.

I went down and the 2 girls helped me instantly. Problem solved. The man came out from the back room murmuring something to them with the word “quilt” in Japanese.

I’m not sure if he’s the boss of the two girls, but please be serious about your job - listen to what the customers want, and try to be helpful instead of a...

WBF is a fantastic place to stay in Osaka's lively district, Dotonbori. The rooms are decent, though a bit small; breakfast is good, and it's within walking distance from the JR station and the famous food streets.||We experienced two instances where the staff seemed quite rigid, if not slightly rude, towards guests.||When we arrived a bit before 3:00 PM, which is the official check-in time, the receptionist couldn't be bothered to check if our rooms were ready. Without a change in expression, she informed us to come back at 3:00 PM. Not a great start.||The next morning, we entered the restaurant at 9:27 AM (breakfast is served until 10:00), and the man who took our meal vouchers was visibly upset that we arrived so "late." He rushed us, even though we still had plenty of time.||However, we were kicked out of the restaurant shortly before 10:00 AM because the staff needed to clean up. No consideration for the fact that we still had coffee in our cups.||Quite uncharacteristic rudeness for Japanese hospitality. Maybe the staff should be reminded that they work in the service industry and that it's the guests who pay their...