Ginza Capital Hotel Moegi — Hotel in Tokyo

There are two stations near the hotel: Shintomichō Station (on the Y line) and Tsukiji Station (on the H line). Tsukiji Station is about a 3-minute walk to the platform, while Shintomichō Station is about a 5-minute walk. However, neither station is particularly luggage-friendly. Tsukiji Station (the exit closest to the hotel) has neither an escalator nor a lift, and the exit hallway is so narrow that it’s difficult to walk parallel to your child, let alone carry luggage. Shintomichō Station is a bit better: two-thirds of the exit has escalators, but the remaining third is narrow and lacks an escalator, making it difficult to manage heavy luggage while holding a small child. Although these stations are not ideal for travelers with children or heavy bags, they are conveniently located for visiting popular attractions. There’s a Lawson convenience store very close to the hotel, which is handy, but the staff can be unfriendly toward foreigners. The selection is limited, and prices are higher than expected. For a better option, there’s a supermarket called My Basket Tsukiji 2-chome just a 3-minute walk away, with a wider variety of items at more reasonable prices. The room is clean, but the lightproofing could be improved. The curtains aren’t long enough, leaving a gap that lets sunlight in when the sun rises. Since we’re not early birds, we would have appreciated better light-blocking curtains. Another issue is the dryness in the room; it would have been nice to have a humidifier, as many other hotels provide. As for the staff, they do their job, but there’s room for improvement. We needed to ship two suitcases to our next hotel in Kyoto and approached the Ginza reception about domestic shipping. Staff member Lee gave us the shipping form (connote) and asked us to fill it out and return it with the luggage by 11 a.m. We struggled with the form because most of it was in Japanese, and we couldn’t figure out what to fill in. So, we brought the luggage back down and asked Lee if she could assist us. After some hesitation and a brief silence, she finally agreed to help. While it wasn’t her responsibility to fill out the form for us, it would have been a kind and thoughtful gesture. I recall a friend who visited Japan a month earlier mentioning how her hotel staff went out of their way to help her with luggage shipping, which made me realize the difference a little...

This is our second stay. We love this location and had a great experience the first time.

Not anymore.

Our room was filthy. There was vomit or spills on the headboard, residue or some liquid on the bedsheets and bed skirt. When I brought up the issue to the front desk - the gentleman showed no apology. We were also told that our room would be cleaned and to leave for 3 hours. We went out from 6am to 9am and if you know Japan you know nothing is around at that time except for 7-11 - only to return to the hotel room at 9:30am and no cleaning had occurred and nobody even looked at it. We brought it up nicely again to the front desk and after an hour later he eventually came with a cleaning staff who eventually helped us wipe the mess and change the sheets the next time we went out. We stayed for 3 nights - no offer to change rooms right away or clean right away.

On check out, we misplaced one room card and we were shocked when we were demanded, yes demanded, to pay 500 yen to replace the card. The guy looked at us and talked to us like a criminal. For the filthy room the very least would have been to not charge us for the extra room key which no other hotel does.

I have recommended this hotel to many in the past. I cannot in good conscience recommend this hotel to anyone unless they take their service on par to others. The front desk staff need more compassion and if they hate their job go elsewhere.

I have asked an English speaking manager to call me to discuss these issues.

Update: 10/2/24 Still no response...

Good location, terrible hotel. We have stayed in 9 hotels during our Japan trip to date.

This was one of the most expensive per night, which is not to say that it’s expensive for the area, but you can absolutely find better for the same or less. However, this is by far the most uncomfortable hotel we have stayed in. The entire hotel smells pile cigarette smoke from the moment you walk in.

We arrived at 1:45PM, and I asked reception to check in. The staff member blankly stared at me and told me check in opens at 3 then said nothing further. We just wanted to start the process and drop our bags off so we could explore the area without our luggage and save time when we got back. This has been standard practice in every other hotel in Japan, and in every other hotel I’ve ever stayed in. The attitude was unwelcoming.

When we did make it to our room later, the cigarette and musty smell persisted all the way up to our room on the 10th floor. I was shocked to see yellowing duvet covers, with pills and pulls all over the fabric, holes in the duvet covers, and what looked like a pube on one of the beds. The sheets are SO scratchy. The pillow is lumpy.

The TV has only Japanese programs with no ability to cast or use streaming services.

When I called reception to ask for a different pillow, the guy said “call back” with no further context and then when I asked “when should I call back” he just hung up on me?

Do. Not. Stay. Here. We’re stuck here for 3 nights and won’t be able to sleep in...