Livemax Higashi Ginza — Hotel in Tokyo

Hotel check In is 3pm , no movement on the time as they won’t have the room ready on time beforehand. Even if you ask nicely. ||||Hotel has a small reception area and not much room . so you will find yourself waiting with other guests in busy periods at check in time. ||||Our room smelt like cigarette, even though on the hotel listing says smoking permitted. I didn’t understand this ... as most hotels say smoking room or non smoking room. ||||The walls had coffee splashed on them which was bizarre and I’m not sure why the cleaner did not spot this . Also the carpet is very dirty and also the dark brown color hides the hair on the carpet . I was scared to put my feet on the floor before going to bed , made me cringe. The duvet cover is a dark blue and is not like a usual hotel bed cover. It was full of white marks and also dusty. I don’t know how these issues can be overlooked by the staff. ||||Bathroom is very small and you can barely comfortably use the bath or the sink area without banging your arm or body on something. ||||Television has nothing English, only Japanese channels. ||Wardrobe is very small for only one night usage. ||||Good thing is that they give you complimentary skin care kits on arrival which is a nice touch . ||||I had not many options during golden week in Japan. So had to book this . Don’t think I would stay here again. He location is the only good thing about this hotel. ||||They are lacking basic cleanliness and should at least spot dirt in the rooms before handing to guests. But the amenities is good and also...

THINK TWICE BEFORE BOOKING 日本のおもてなしゼロのホテル、社長何を考えているんですか？

Dirt, dust and mold everywhere - floor, walls (how??), lamps, floor, furniture! Dust on the walls (how???) Staff’s English and Japanese skills are non existent - mostly speaking off printed guides No Good Morning or Good Evening from staff when entering or leaving Staff rudely shouted at the guest in front of me and argued with her, saying “it’s not my problem, it is your problem, deal with it”!!! Having forgotten an expensive item at the hotel at check in, the hotel didn’t contact me to let me know, luckily I noticed after two days and managed to pick it up just hours before leaving Japan Over 20,000 yen for one night at this place during Sakura season...

So I don't know what these negative reviews are all about however when my partner and I arrived at the reception they were quick as well as very kind and they even held our luggage as we wanted to wonder around in the city before our check in time. The room wasn't too small as we expected from the price we were paying in Ginza and it was heavily packed full of amenities which was perfect and greatly appreciated.

We'll definitely come back, thank you!!! (my boyfriend also really liked the fact that the TV was opposite of the bed so he could watch it as he...