Hotel Risveglio Akasaka — Hotel in Tokyo

I was treated disrespectfully by a very rude staff during my stay in the hotel.

I stayed in this hotel with my partner for 4 nights and checked out on Oct 13th. I came to the reception on the last day to check out at 11 am, handed in the room cards, and left our suitcases in the lobby to collect later in the day. My partner left earlier cause he had another plan in the morning so I was by myself in the lobby. I had a very bad headache then, so after I finished the checkout procedure, I sat on the couch in the lobby to rest and planned to leave the hotel after I felt better. The headache hit me strongly, so I placed my head on the arm of the couch to feel better.

Literally, within 2 minutes, a male staff came to me and told me that I could not sleep there. I told him that I had a headache and I was just resting there and not sleeping. He left and went back to the room behind the reception desk to call another male staff out. The second male staff in a white T-shirt came to me and asked for my room number. I have no idea why he out of blue asking me this question and told him that I just checked out. He told me I could not sleep on the couch and again I told him that I had a bad headache and I was just resting on the couch, not sleeping. He asked me to follow him to the reception where there was a translation screen but I was so uncomfortable that I couldn't go. I still sat on the couch and saw him put on the screen saying that they would charge me an extra fee if I slept there. I was very confused and wondered which part of my sentence he couldn't understand. So I told him I was not sleeping and he, from the reception desk, pointed at me and said "You are sleeping. I saw it."

This is definitely not a language problem because I also traveled to many countries that do not speak English. This is just a very rude and disrespectful behavior. Even the staff from hostels would have a way nicer attitude than this. Not to mention I was in Japan, where people are known to be polite. This was the most unpleasant experience I had in Japan during my entire trip. I am hugely disappointed by the service in Hotel Risveglio Akasaka and will not come back again nor recommend anyone.

Plus, none of the staff at the reception speaks English at a conversation level. They all rely on the translation machine that you have to speak to a microphone which translates on a screen. Don't expect to get anything other than simple check-in and check-out. Another weird policy - the lobby is composed of a huge table but it...

Stayed in early September for 7 days for my first trip to Tokyo/Japan with my now fiancée, and we were overall extremely pleased with the hotel as it was great value for the price. Although the room (normal room) was smaller than we were expecting, we were able to make it work, and I am a bigger guy so trust me when I say this! We had 2 big and 2 small luggages and we were still able maneuver around the room comfortably. Also, the bathroom, though designed a bit funny, was surprisingly spacious and the shower had amazing water pressure and had a ‘waterfall’ and removable head option which was very nice. The AC also worked very well and cooled down the room very fast. We also got the breakfast included option, and you pretty much just get a ticket to eat one plate at the restaurant next door any time between 7am-ish to 10am-ish, which was actually surprisingly tasty and worth the additional charge. The hotel was also extremely accommodating as they received and held a package for us which contained baseball tickets for a Tokyo Giants game that we purchased a month in advance before arriving to Japan, and we received it from them upon checking in, so that was extremely nice of them. They also stored our luggage for us for basically the whole day as we arrived to Tokyo very early and decided to get some activities done and did not check in until the late afternoon. Additionally, the location of the hotel is perfect as it is only a few minutes walk from and almost perfectly between Akasaka and Akasaka-Mitsuke stations, which can basically get you to any part of tokyo in a reasonable time. There is also so much to do in the area around the hotel with many izakayas, restaurants, and cafes, not to mention the Akasaka biz tower also being nearby. However, things do get pretty busy in the area after work hours with many people going out to eat and drink. Also, the only part we found odd was the hotel cleans your room every 3 days, regardless of whether you want it or not, as they say it is for sanitary and security reasons, though we did not at all mind this. Not sure if this is common in hotels across japans, we just never had come across a hotel policy like this and found it odd!

Overall, if you are able to book this hotel for around $100USD a night, it is a great value and you can’t beat it. We loved this hotel and it made our first experience to Japan unforgettable, so we highly recommended it to anyone visiting Japan, first...

Shower - Fountainhead with great pressure and hot water

Curtains - Office style curtains, light comes thought at early morning

TV - Very old, can't put USB plug in it. If that matters to you.

Room Design - I get small rooms in Tokyo, but a sofa and two bulky dressers with zero useful space. (They put an ice maker in the on one of the dressers ). As well as a portable coat hanger that takes up a dresser size space. Zero thought went into space usability.

Laundry - Most hotels in Tokyo in this size have a self service laundry machine. This one charges by shirt 8usd... I don't get it... This is not the Hilton.

Location - Good/Bad depends on what you're looking for...

This area is business professionals staying after work and eating/drinking out. Less touristy, restaurants around are a mix of cuisines catering for the employees

3 min walk to Ginza and M lines, 6 min walk to asakusa line.

Bottom line for me, I like changing locations in Tokyo to try other neighbours... It was great location for access to stations, bad if you want to party past the last subway.

In that same area, I'd probably try the granbell hotel near or another of the many there...

Breakfast - We didn't get included, rather find good lunch and skip the continental breakfast in Japan or find an udon place that caters for...