LOF Hotel Shimbashi — Hotel in Tokyo

This is a nice hotel that for a reasonable price offers rooms slightly bigger than its segment usually does in Tokyo. The hotel looks fairly new, is serviced by friendly and helpful staff with decent understanding of English.

Accommodation offers more or less "business hotel" standard, with additional bonus of more interesting room decor than in other business hotels I have the pleasure to live in. Calling it a boutique would probably be too much, but definitely there is a touch in that direction.

Located within walking distance to Shimbashi station, also close to Toei Mita metro line, close to two different convenient stores and Maruetsu Petit grocery - IMHO all the basic necessities you need as a regular tourist in Tokyo. Plus is: the hotel is a bit away from main street, making its neighbourhood quiet. Minus was the construction works next to it that were a bit disturbing during our stay (may 2023) - some noise, some dust. I would appreciate information about it attached to the offer before I book, alas we learned about it only at arrival.

A huge plus, especially if you travel in a bigger group as we did (two couples): the upper floor common room. It offers place to sit, eat and socialise and it offers really nice view on the Tokyo rooftops with Tokyo Tower in the background. There are coffee/tea machines there, microwave ovens and launderette next to it, so you can relax and do the washing in the meantime. Worth to mention is also that the launderette, although small, is featured with two new washer/dryer machines, which saves you reloading your stuf between the devices in the process. From my experience such common space is quite a unique feature that really...

To the Management of LOF Hotel Shimbashi,

I am writing to formally complain about my recent three-night stay at your hotel. Unfortunately, the experience was highly disappointing due to several serious issues.

Upon checking into my first room, I found it to be unacceptable. The bed sheets were unclean and contained human hair. As I had arrived late and was tired, I cleaned the sheets myself and went to sleep.

The next morning, I informed a cleaner about the condition of the room. I was told I would have to change rooms, which I agreed to. However, when I went to the front desk, the staff member there was extremely rude. She accused me of smoking in the room, claiming there was a smell. I am a non-smoker and this accusation was completely false. When I asked for evidence, such as photos of ash or cigarettes, she admitted she had none and based the accusation solely on smell.

I tried to explain that the room was not clean when I arrived, but she was dismissive and lacked understanding. Despite my objections, I was forced to pay an additional 25,000 yen to keep my reservation for the remaining two nights. I felt I had no choice, as finding a new hotel on short notice would have been even more expensive and inconvenient.

The conduct of your morning staff was unprofessional and accusatory. Forcing a guest to pay a fine without any proof is a scam. This experience has left me deeply dissatisfied, and I feel compelled to warn other travelers.

I expect a full refund of the unjust 25,000 yen fine and a formal apology for the way I...

To the Management of LOF Hotel Shimbashi,|I am writing to formally complain about my recent three-night stay at your hotel. Unfortunately, the experience was highly disappointing due to several serious issues.|Upon checking into my first room, I found it to be unacceptable. The bed sheets were unclean and contained human hair. As I had arrived late and was tired, I cleaned the sheets myself and went to sleep.|The next morning, I informed a cleaner about the condition of the room. I was told I would have to change rooms, which I agreed to. However, when I went to the front desk, the staff member there was extremely rude. She accused me of smoking in the room, claiming there was a smell. I am a non-smoker and this accusation was completely false. When I asked for evidence, such as photos of ash or cigarettes, she admitted she had none and based the accusation solely on smell.|I tried to explain that the room was not clean when I arrived, but she was dismissive and lacked understanding. Despite my objections, I was forced to pay an additional 25,000 yen to keep my reservation for the remaining two nights. I felt I had no choice, as finding a new hotel on short notice would have been even more expensive and inconvenient.|The conduct of your morning staff was unprofessional and accusatory. Forcing a guest to pay a fine without any proof is a scam. This experience has left me deeply dissatisfied, and I feel compelled to warn other travelers.|I expect a full refund of the unjust 25,000 yen fine and a formal apology for the way I...