Pearl Hotel Kayabachō Tokyo — Hotel in Tokyo

Avoid!! -TLDR just Book APA. Pearl Hotel horror story bellow.

After arriving and checking in to our room at the Pearl Hotel. we noticed the whole room stank of smoke. then after asking the receptionist if someone was smoking in our room? she said yes because we booked a non-smoking free room.

after we explained that we didn't and we specifically choose a non-smoking room (which she did not believe until i literally had to show her our booking receipt saying we ordered "Non-Smoking) she said that theres nothing she can do because they were fully booked (this was as it turns out another lie).

Here the hotel manager arrived, a older gentleman who after being caught up with the situation. told us that this wasn't his fault and isn't taking any responsibility for the mixup. he said its Agoda's fault (the booking site) and that they are constantly lie about the rooms they have available.

I told him that that was a ridiculous stance to take, Agoda is obviously not going out of there way to alienate and lie to there partnered hotels. and that it was embarrassing that they simply wont admit that they made a mistake with the reservation and are unwilling to resolve the situation by just giving us a room that we ordered.

Eventually he reluctantly relented, and told us that there was in fact another room we can have that was non-smoking, just that it had 2 single beds and not a double bed. we told him that that is completely fine, we just wanted a room that we can actually breath in and the beds didn't mater.

Once we got the bags and went to this new room, It turns out the room Had a double bed and not 2 single beds like he said it did. i told him this when returning the keys and he said "oh yes thats my mistake, that room has a double bed not two singles".

i told him that he obviously has no idea the runnings of his hotel, who order what rooms, which rooms had which types of beds and that this incompetence and willingness to gaslight the customers into thinking they made the mistake instead of taking responsibility was inexcusable.

i finished the conversation off by just asking him "if he was in my shoes and experienced this ordeal when just want to check in to the room that you ordered, what would you think?" he couldn't look at me and just held his head down and couldn't answer me. and...

After arriving and checking in to our room at the Pearl Hotel. we noticed the whole room stank of smoke. then after asking the receptionist if someone was smoking in our room? she said yes because we booked a non-smoking free room.||after we explained that we didn't and we specifically choose a non-smoking room (which she did not believe until i literally had to show her our booking receipt saying we ordered "Non-Smoking) she said that theres nothing she can do because they were fully booked (this was as it turns out another lie).||Here the hotel manager arrived, a older gentleman who after being caught up with the situation. told us that this wasn't his fault and isn't taking any responsibility for the mixup. he said its Agoda's fault (the booking site) and that they are constantly lie about the rooms they have available.||I told him that that was a ridiculous stance to take, Agoda is obviously not going out of there way to alienate and lie to there partnered hotels. and that it was embarrassing that they simply wont admit that they made a mistake with the reservation and are unwilling to resolve the situation by just giving us a room that we ordered. ||Eventually he reluctantly relented, and told us that there was in fact another room we can have that was non-smoking, just that it had 2 single beds and not a double bed. we told him that that is completely fine, we just wanted a room that we can actually breath in and the beds didn't mater.||Once we got the bags and went to this new room, It turns out the room Had a double bed and not 2 single beds like he said it did. i told him this when returning the keys and he said "oh yes thats my mistake, that room has a double bed not two singles".||i told him that he obviously had no idea the runnings of his hotel, who ordered what rooms, which rooms had which types of beds and that this incompetence and willingness to gaslight the customers into thinking they made the mistake instead of taking responsibility was inexcusable. ||i finished the conversation off by just asking him "if he was in my shoes and experienced this ordeal when just want to check in to the room that you ordered, what would you think?" he couldn't look at me and just held his head down and couldn't answer me. and...

After arriving and checking in to our room at the Pearl Hotel. we noticed the whole room stank of smoke. then after asking the receptionist if someone was smoking in our room? she said yes because we booked a non-smoking free room.||after we explained that we didn't and we specifically choose a non-smoking room (which she did not believe until i literally had to show her our booking receipt saying we ordered "Non-Smoking) she said that theres nothing she can do because they were fully booked (this was as it turns out another lie).||Here the hotel manager arrived, a older gentleman who after being caught up with the situation. told us that this wasn't his fault and isn't taking any responsibility for the mixup. he said its Agoda's fault (the booking site) and that they are constantly lie about the rooms they have available.||I told him that that was a ridiculous stance to take, Agoda is obviously not going out of there way to alienate and lie to there partnered hotels. and that it was embarrassing that they simply wont admit that they made a mistake with the reservation and are unwilling to resolve the situation by just giving us a room that we ordered. ||Eventually he reluctantly relented, and told us that there was in fact another room we can have that was non-smoking, just that it had 2 single beds and not a double bed. we told him that that is completely fine, we just wanted a room that we can actually breath in and the beds didn't mater.||Once we got the bags and went to this new room, It turns out the room Had a double bed and not 2 single beds like he said it did. i told him this when returning the keys and he said "oh yes thats my mistake, that room has a double bed not two singles".||i told him that he obviously had no idea the runnings of his hotel, who ordered what rooms, which rooms had which types of beds and that this incompetence and willingness to gaslight the customers into thinking they made the mistake instead of taking responsibility was inexcusable. ||i finished the conversation off by just asking him "if he was in my shoes and experienced this ordeal when just want to check in to the room that you ordered, what would you think?" he couldn't look at me and just held his head down and couldn't answer me. and...