Shinagawa Prince Hotel — Hotel in Tokyo

We have just returned from 7 days at the Shinagawa Prince hotel and we found it to be great, primarily for its position, across the road from the Shinagawa train station. As Shinagawa is on the Yamanoto Line (circle line), we were able to easily transfer to shinkansen and subway lines to do sightseeing around and also, beyond Tokyo. |The focus here is on position, position, position, not only to the train station, but also to eating places in the connected Wing department store, other eating places of a variety of cuisines and a food court in the attached Annex building, level 2. We ate most nights in this food court as it was cheap ( 1000 to 1500 yen) , quick and the big variety of food was delicious. Most choices were Japanese although there was a pizza place. Each eating place has a machine outside where you order. Don't worry, the options have a photo and English text. You tap the item you want, press the green rectangle, put money (either coins or note) in the machine tap the green again and you will receive any change and 2 tickets. Give 1 to the person at the stall and other is your receipt. You will be given a buzzer to return to collect your food when it is ready. There's plenty of seating in the general area, but be aware that it doesn't open until 11am. |We stayed in the Main Tower. The rooms were larger than others we have experienced in previous trips to Japan. Loved the full glass window overlooking Tokyo especially at night. The room was cleaned well and we appreciated the free water to take on excursions. Just a couple of things to be aware of. |The shower is over the bath and although it has a handrail, the height of the bath is high. I would not recommend it for someone who is elderly, short or has mobility problems.|We paid for our room to be floor 27 and above, however we were placed on floor 25. We did not make an issue of it as it was only 2 floors below, and we were tired at checking in. They adhere strictly to the 3pm check in which can be a long time wait if you have an overnight flight. There is very little sitting area in the foyer.|Not everyone working here speaks English well enough to deal with problems. Eg we had an issue with arranged transport but the staff at the desk didn't understand our problem. They also do not provide any tourist information, not even a map of Shinagawa. No tourist brochures, maps of Tokyo and they do not arrange any tours.|Green Tea are the only sachets supplied in the room, so if you want coffee or English breakfast tea, you will need to bring your own. Milk is available from the 7 eleven which is just outside the Foof Court. |Because they only provide green tea bags, the cups they provide are green tea cups, so they are small without handles. We solved the problem by buying 2 mugs from the 100 yen shop near the Wings department store and left them in the room. $1 for 7 days of a decent cup of tea? Worth every cent!|Breakfast queue can be long but it moves quickly. You get given a card to put on the table which you have been shown to by a staff member. When you are finished you return the card and that indicates that they can clean the table and reassign it. Lots of breakfast choices of all cuisines. |They will store your luggage before and after check in and out. This is a free service. The queue can be long but it moves quickly. Same queue for dropping off and picking up your luggage.| Only shampoo, conditioner and body wash in refillable containers are supplied, as well as 2 toothbrushes. Don't expect shower cap, vanity sets, soap etc.|Slippers and night shirt are provided but are not a size for the larger person. |Expect only 1 English TV channel, NHK. Screens mostly world news and stories on tourist things in Japan. |Ample ice available on each floor and an ice bucket is in the room.|Fridge is a good size. Can accommodate small container of milk, yoghurt bought at 7 eleven, fruit etc. No freezer.|We very much enjoyed our stay at the Shinagawa Prince Hotel, and we would definitely stay there again. Wish we had known about it in 1989 when we first started...

I've always held Japanese products and services in high esteem, but my recent stay at this hotel in Tokyo was a disappointing exception. After visiting Nagoya, Takayama, Kyoto, and Osaka, I had high expectations for my four-night stay in Tokyo, particularly since this hotel is conveniently located within walking distance of Shinagawa Station.

Initially, the hotel's façade impressed me, but the moment I stepped inside, I encountered a series of unpleasant experiences with the staff. Upon arrival, I approached the front desk, unaware that the hotel has multiple halls. The staff member's reaction was unfriendly, and with a dismissive hand gesture, he pointed me towards the correct hall without even making eye contact.

At the designated hall, we queued for check-in, where an East Asian staff member mechanically listed the check-in process. When I requested an early check-in at 1:30 pm, he informed me that it would incur an additional 2000 yen for an hour prior to the official check-in time of 3 pm. While this policy is fair, his tone and demeanor were not welcoming.

We decided to store our luggage and grab lunch instead. However, the luggage staff, comprising an East Asian and two Japanese staff members, seemed unfriendly and impatient, displaying noticeable discomfort through their facial expressions and body language.

When I approached the customer service counter to inquire about nearby restaurants, the middle-aged Japanese staff member's response was shocking – he simply said "nothing." This reply left me feeling astonished, frustrated, and ignored.

Contrary to his claim, we discovered multiple restaurants and a food court just outside the hotel and within its premises. This inconsistency further eroded my confidence in the hotel's services.

Upon checking in, I accepted the small and narrow room, typical of Tokyo hotels. However, my room was excessively hot, and the sealed windows made it unbearable. After calling the front desk for assistance, I was advised to shut down the air conditioning, which didn't resolve the issue. As a result, I had to take a cold shower to cool down before bed – a first for me during winter.

The next day, I reported the issue again, and a staff member was sent to investigate. Initially, he refused to listen, insisting that the room's heat was normal for winter. However, after I persisted, explaining that my companions' rooms were not as hot, he checked and discovered that the heater in my room was set to an extremely high temperature. He rectified the issue by shutting off the heater.

During our four-day stay, we encountered more disappointments. The most glaring issue was the hotel's failure to provide basic essentials. The bath gel was not replenished, despite being empty, and I had to request a refill. The tissue box was also not restocked, leaving us without this fundamental amenity. Furthermore, the bath towels were stained, which is unacceptable for any hotel.

It's appalling that we had to ask for these basic necessities, which should be automatically provided by the hotel. These oversights demonstrate a shocking lack of attention to detail and a disregard for guest comfort.

In conclusion, I strongly advise potential guests to avoid this hotel due to its subpar service, outdated facilities, and inadequate staff training. The hotel's staff seemed overwhelmed, leading to a plethora of issues that...

The bathroom smelled strongly of urine. It was not a subtle smell, i am not sure how house keeping could not notice. Very disappointing. We had been in japan 10 days, we stood there on the last 2 days of a trip, looking forward to relaxing before the long travel home. Instead, our bathroom smelled so strongly of urine, everytime i had to shower or use the bathroom, all i could smell is urine

I didnt feel like complaining because my family was exhausted and we shouldn't have to vacate the room so they could have a second chance at cleaning it. It should not smell like urine and i should not have to even mention to receive a clean bathroom that does not smell like pee. Its very unsanitary, i was traveling with my pregnant wife, elderly mother, and 2 year son. Do i really have to explain a clean bathroom should not smell like urine? We were avoiding touching the bathroom floor directly with our feet because i did not want someone else's urine on me.

Because it was the last 2 days of the trip and it was already 3 o clock on our 2nd to last day, we just stuck it out so we can at least lay in bed. With a pregnant wife and 2 year old we were too exhausted to have to pack up and switch rooms (we had already unpacked) nor did I want to wait around for housekeeping to come clean the room again. But the smell of urine was extremely strong. I have stayed in cheap motels that did not smell like pee. Again, this should not have to be explained.

I assume this is not a normal occurrence for them and I just received a improperly cleaned and unsanitary room, but this is a huge oversight on the part of the hotel.

In addition there were some smaller issues such as they only gave us 3 towels and 3 pillows when we booked the room for 3 adults and 1 child. I've never seen a hotel not give at least 1 extra pillow (there were 3 beds for 4 guests so I guess to them 1 bed = 1 pillow and no extra, and only adults get towels maybe?). Again, do I really need to go ask and retrieve all these things myself? I guess they give an exact amount of pillows so make sure you check so when its bed time you don't find yourself without a pillow like I did, or sharing towels with your kids. Its my fault u guess for not counting pillows and towels when I arrived.

The room was quite dusty behind the TV. The TV stand is small and not against the wall, so the dust was completely visible.

Finally, the rooms AC was inadequate for the room. Normally this is not a big deal as Japan is very hot this time of year and there is not much you can do, but combined with no pillow, a dusty room, and a bathroom smelling strongly of urine, it was a very rough couple of nights for sleeping.

Again, I assume mine is not the normal experience based on other reviews, so do what you can based on this information. Just know this is a possibility when you stay here. Count your pillows and towels when you first arrive so you're not surprised later and you still have the chance to ask for more. Was in japan for 10 days and stood in 4 hotels. 3rd time in japan. This was the single worst experience I have had in any japanese hotel. At least the APA hotels which are know to have few amenities had a bathroom that did not smell of urine. Worst experience...