Impiana Mutiara Hotel — Hotel in Borneo

I don't know but my sister told me that she was treated badly and the front desk worker treated my sister in a thug style and did not please my sister as a guest, I also had the same experience where the front desk male caretaker was rude and unpleasant, so for this I'll rate 1 star because I'm also worried about my sister because she was treated like that, I hope the owner of the hotel or the manager of the hotel to hire quality and experienced employees in hospitality and customer service. I'll take it seriously and if something like this happens I won't compromise with you.im mentioned the...

girls' staff are nice, friendly, and lovely except for the one guy, for no reason looks and staring like not satisfy of something, voice bit rude kind. I'm sure this hotel will be upgraded in the future by looking into the conditions overall really need huge renovation. Airconds and toilet are good. No elevator, only stairs. Those have knee problems, or veteren people might hv...

Stayed Nov 2015. Location is central. Plenty of eating place around. Near major shopping centres. Airport bus terminal is nearby. A night market in front. Hotel has no lift. Need to climb one storey of stairs to reception. Problem when you have heavy luggage. Room is run down. Cleanliness can be improved. TV has good channels and WiFi excellent. Overall...