Hotel 19 — Hotel in George Town

A shelter place to sleep with very basic necessities, don't expect much, dollar and cents hotel (stingy/calculative). Below are my encounters during my recent stay. room design nothing to impressive about (no peranakan design, don't bluff), wear & tear found in the room, suspect the technician didn't do their checking & repairing job, on off switch is malfunction, hair dryer from 90s and sometime function sometime is not function when you move the wire by a bit it will disconnect, toilet seat cover not able to lift up and will keep dropping, cleaner supervisor (botak aunty) seems deaf and ignore/ forget customer request (talking to the cat/dog I sound wiser). Then they didn't refill me shampoo and body wash as they saw some leftover still have from last night. All I can say is this is a very cost saving budget hotel. They check and control every of their inventory very details. I'm not sure if this kind of company policy will make their client happier coz I tried to request water bottle from them, they reject my request. Drinking Water bottle cost most is 20-30cents only especially when you order in bulk and not those atas branded brand. Aunty, sometime if you follow by book too much, I don't know if this is the reason you get botak. Be happy ok aunty? Room without tooth brush, so very cost saving ya, so guys please bring your own buy yourself outside, this is what they mean. Save cost save cost save cost until room no door bell & "do not disturb" signature made no available. haha. And to my surprise one of the day, they forget to clean up my room/house keeping til I need to reach out to the counter for this simple request, what a coincidence right. Haha. Another thing is, I understand the hotel WiFi connection is already super weak (disconnect & reconnect especially at night), hotel policy require guest to keyin new Wifi password everyday, it's good policy to avoid outsider keep login to hotel WiFi else the connection for the guest will weaker but a bit non sense to me. hotel room only one card per room, definitely is to avoid you from contributing to their high electricity bill. Maybe you can help to get their staff active also, leave your room card inside the room and let the staff open the door for you when you are back to hotel. oh ya, there is a phone in the room but wait, there is no call list provided in the room, no wonder receptionist quite free coz no one will call service counter to disturb them haha. Btw room facing wall (deluxe), so couple who like privacy can open your window big big but hor, don't forget the sound proof system here is not good hor, you can easily hear the next door plug in their plug/socket or talking at hallway or door slamming sound, other than this kind of sound, you own selves go listen listen lah. Haha. I still can't accept they spent heavily on the hotel lobby renovation/design but when you enter your room it is two different concept and class. Those with big and many luggages bag do mind that they have few stairs you to need climb before getting into lift. After writing so much, I really hope the hotel management/the boss read my comment and improvement after this.

However, must thanks this hotel also for having a strategic location to the place of interest (chew jetty, art wall, eating places, bus terminal just Infront of the hotel). Also thanks them having quite sufficient space for car park. Counter staffs are friendly and helpful too. Room is actually quite spacious. Cleanliness okay*. Walk in price for deluxe/Twin bed is...

I rarely write negative reviews, but this experience was beyond frustrating and disappointing. I stayed at this hotel from 10th to 12th July 2025, and I regret every bit of it.

There was absolutely no hot water in the room. I reported the issue multiple times, but the staff just brushed it off and insisted that the “slightly warm” water is considered hot—which is ridiculous. Even after repeated complaints, they did nothing and showed no intention to resolve the problem. It felt like they simply didn’t care. They ask me to wait to tomorrow morning or noon or the maintenance. They don't even one to give me another room as an exchange.

I arrived at 4:15 PM, expecting both of my booked rooms (one for myself and sister, one for my parents) to be ready. Shockingly, I was told to wait 30 minutes because one of the rooms was still occupied by the previous guest. This is unacceptable. Only after I raised my voice and demanded a refund did they reluctantly provide the other room.

The hotel’s parking is inconvenient and risky. It's located at the back of the building and barely fits anything larger than a compact car. If you're driving a sedan, SUV, or MPV—think twice. The tight space increases the risk of your vehicle getting scratched or hit and run

This place might work for solo travellers or backpackers with low expectations, but if you're coming with family, especially elderly or kids, do yourself a favour and stay elsewhere. Poor management, lack of basic amenities, and unhelpful service make this hotel a stressful and unpleasant experience.

This hotel is poorly managed, customer service is appalling, and the basic necessities like hot water are not even guaranteed. Save your money, avoid the frustration, and choose a better place.

VERY...

Very bad service from the receptionist boy who work on night shift on 26th Dec 2015. We had ask for a parking reservation with another receptionist girl and however she did not inform her colleague during the exchange shift and caused us to waited for almost 45mins for parking as we reached late about 1.45am midnight. However, no solution was given and we were asked to park our car and blocking all other cars. The reason given to us when we ask the receptionist boy why is our parking lot being parked by other car although we already asked for parking reservation before we were out for dinner on that night, the receptionist said he do not know anything as he was no being informed that the parking lot is being reserved. This is very bad communication among the management side and caused us so much trouble as a hotel guest!The reason given by the receptionist boy is he cant disturb other hotel guest by moving the car from the reserved parking lot but he can disturb me this hotel guest early in the morning to wake up and move my car give way for other car. This is so unreasonable. I have requested to talk to on-duty manager but still no solution was given to me and we have to wait at the roadside for almost 45mins in the middle of the night just for the management to come out a solution and yet no solution was given and we were ask to park at a place where our car is blocking the way out. The receptionist boy even gave us very rude attitude when I requested him to call his manager. This shouldn't happen to a...