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Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel — Hotel in Sepang

Name
Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel
Description
Polished rooms & suites in a sophisticated hotel with 3 restaurants, an outdoor pool & gardens.
Nearby attractions
Central Park @ IOI Resort City
City, Central Park, Ioi Resort, 62000 Putrajaya, Selangor, Malaysia
IOI City Farm
City, AT-6, Level 2 IOI City Mall, Lbh IRC, Ioi Resort, 62502 Sepang, Putrajaya, Malaysia
District 21
Level 1, AT 6, City IOI City Mall, Ioi Resort, 62502 Putrajaya, Malaysia
IOI Grand Exhibition & Convention Centre
City Sepang, 2AT-3A, Level 3, IOI City Mall, Lbh IRC, Ioi Resort, 62502 Putrajaya, Malaysia
Nearby restaurants
Palms Cafe
Palm Garden Hotel, Ioi Resort, 62502 Putrajaya, Malaysia
Zest Restaurant - Putrajaya Marriott Hotel Buffet
Ioi Resort, 62000 Putrajaya, Selangor, Malaysia
Midori Japanese Restaurant
IOI Resort City 62502 Sepang, Putrajaya, Malaysia
K-Jaya BBQ @ IOI CITY MALL
LG-79C, IOI CITY MALL, Ioi Resort, 62502 Putrajaya, Selangor, Malaysia
Summer Palace Restaurant
IOI Resort City 62502, Ioi Resort, Putrajaya, Malaysia
Dragon-i Restaurant @ IOI City Mall
Ground Floor, IOI City Mall, Lot LG-94 &96, Lower, SKVE, Ioi Resort, 62502 Seri Kembangan, Malaysia
NY Steak Shack @ IOI City Mall
LG-045, Lower Ground Floor IOI City Mall IOI Resort Putrajaya IOI City Mall, 62502, Wilayah Persekutuan Putrajaya, Malaysia
Oppadak Korean "ZERO" Oil Fried Chicken@IOI City Mall
LG-46, IOI City Mall, Ioi Resort, 62502, Wilayah Persekutuan Putrajaya, Malaysia
Zest Restaurant
IOI RESORT CITY, Persiaran Utara, 62502 Sepang, Putrajaya, Malaysia
Serai - IOI City Mall
LG-80 & 80, Lower Ground Floor, IOI City Mall, Lbh IRC, Ioi Resort, 62502 Putrajaya, Malaysia
Nearby hotels
Putrajaya Marriott Hotel
IOI Resort City, 62502 Sepang, Wilayah Persekutuan Putrajaya, Malaysia
Le Méridien Putrajaya
Lebuh IRC IOI Resort City, 62502 Putrajaya, Selangor, Malaysia
Moxy Putrajaya
City, Lbh IRC, Ioi Resort, 62502 Putrajaya, Selangor, Malaysia
Related posts
Keywords
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Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel things to do, attractions, restaurants, events info and trip planning
Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel
MalaysiaSelangorSepangPalm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel

Basic Info

Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel

City Resort Villa Golf Course Development Sdn Bhd 228543-V, Palm Garden Hotel, Ioi Resort, 62502 Putrajaya, Selangor, Malaysia
4.0(1.5K)
hotel-provider
hotel-provider
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See all
prices

Ratings & Description

Info

Polished rooms & suites in a sophisticated hotel with 3 restaurants, an outdoor pool & gardens.

attractions: Central Park @ IOI Resort City, IOI City Farm, District 21, IOI Grand Exhibition & Convention Centre, restaurants: Palms Cafe, Zest Restaurant - Putrajaya Marriott Hotel Buffet, Midori Japanese Restaurant, K-Jaya BBQ @ IOI CITY MALL, Summer Palace Restaurant, Dragon-i Restaurant @ IOI City Mall, NY Steak Shack @ IOI City Mall, Oppadak Korean "ZERO" Oil Fried Chicken@IOI City Mall, Zest Restaurant, Serai - IOI City Mall
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Phone
+60 3-8943 2233
Website
marriott.com

Plan your stay

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Reviews

Nearby attractions of Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel

Central Park @ IOI Resort City

IOI City Farm

District 21

IOI Grand Exhibition & Convention Centre

Central Park @ IOI Resort City

Central Park @ IOI Resort City

4.4

(87)

Open 24 hours
Click for details
IOI City Farm

IOI City Farm

3.9

(288)

Open 24 hours
Click for details
District 21

District 21

4.2

(1.1K)

Closed
Click for details
IOI Grand Exhibition & Convention Centre

IOI Grand Exhibition & Convention Centre

4.5

(131)

Closed
Click for details

Things to do nearby

Explore Seven Wonders Of Kuala Lumpur With A Local
Explore Seven Wonders Of Kuala Lumpur With A Local
Sun, Dec 7 • 10:00 AM
50450, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
View details
See city, spiritual, or social life through a lens
See city, spiritual, or social life through a lens
Sun, Dec 7 • 10:00 AM
50100, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
View details
Hidden Bar Hopping With A Local
Hidden Bar Hopping With A Local
Sat, Dec 6 • 8:00 PM
50000, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
View details

Nearby restaurants of Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel

Palms Cafe

Zest Restaurant - Putrajaya Marriott Hotel Buffet

Midori Japanese Restaurant

K-Jaya BBQ @ IOI CITY MALL

Summer Palace Restaurant

Dragon-i Restaurant @ IOI City Mall

NY Steak Shack @ IOI City Mall

Oppadak Korean "ZERO" Oil Fried Chicken@IOI City Mall

Zest Restaurant

Serai - IOI City Mall

Palms Cafe

Palms Cafe

4.2

(25)

Open until 11:00 PM
Click for details
Zest Restaurant - Putrajaya Marriott Hotel Buffet

Zest Restaurant - Putrajaya Marriott Hotel Buffet

4.2

(471)

$$$

Click for details
Midori Japanese Restaurant

Midori Japanese Restaurant

4.0

(53)

Click for details
K-Jaya BBQ @ IOI CITY MALL

K-Jaya BBQ @ IOI CITY MALL

4.6

(490)

$$

Click for details
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Reviews of Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel

4.0
(1,472)
avatar
5.0
38w

A Peaceful Oasis!

Our recent stay at Palm Garden Putrajaya offered a welcome retreat from the hustle and bustle of Kuala Lumpur. Nestled amidst lush greenery and overlooking the serene lake, this resort-style hotel provided a tranquil atmosphere that immediately put us at ease. The sprawling grounds with beautifully maintained gardens were perfect for morning walks, and the overall ambiance struck a nice balance between luxury and comfort. The natural surroundings and peaceful environment made for a refreshing stay that almost felt like an island resort like in Bali or Thailand's islands.

LOCATION: The hotel's location is both a strength and a potential drawback depending on your purpose of visit. Situated in Putrajaya, about 30-40 minutes from central Kuala Lumpur, it's perfect if you're looking to escape the city chaos or have business in the administrative district. The hotel sits beside the picturesque Putrajaya Lake and is close to attractions like the Pink Mosque, Putrajaya Botanical Gardens, and several government buildings. However, if you're planning to explore KL's main attractions, be prepared for a bit of commuting.

DINE + DRINK: The food and beverage options at Palm Garden Putrajaya were top notch!. The main restaurant, Palms Café, offers a decent spread for breakfast with both Malaysian and international options, though the selection could get repetitive for longer stays. We enjoyed the themed dinner buffets, particularly the local cuisine nights, where we sampled authentic Malaysian dishes. The Aroi Dee Thai restaurant on-site was a pleasant surprise, with flavorful dishes and attentive service. The poolside bar serves refreshing drinks, though the prices were on the higher side

ROOM: We stayed in Room 801, which was a PENHOUSE SUITE, so this review is based on that; SIZE: A mind-blowingly huge suite split between 2 levels and 3 individual bedrooms! The master bedroom is on the top floor with its own dedicated lounge area and refrigerator. The suite even has a Kitchen/Pantry room loaded with a huge refrigerator and mini-stove, microwave, and a state-of-the-art Espresso machine!; VIEW: Spectacular views of the greenery and the city skyline at a distance; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: The suite is overloaded with 4 Bathrooms - one in each room. The Master bedroom's bathroom on the top floor is so huge and bigger than most typical double rooms at hotels! It even comes with its own SAUNA room!; TOILETRIES: Lovely spa quality toiletries by GUILD brand

FACILITIES: A lovely Gym with a decent range of weights and Cardio machines, good enough for a full-on workout. They have 2 swimming pools. The main one is designed like a Balinese pool and is magical for a lounging session or an intensive aqua workout.

SERVICE: Friendly staff that cared for all our needs with a smile and made us feel at home and well taken care of. Special Shout-out to Chef IRWAN for whipping up a super custom meal to suit our dietary preferences, and DANIEL and CRISTINA at the Front office for enhancing our stay!

HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TVs in each of the Rooms and an unbelievably HUGE Smart TV in the hall - each dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in...

   Read more
avatar
4.0
38w

Our recent stay at Palm Garden Putrajaya offered a welcome retreat from the hustle and bustle of Kuala Lumpur. Nestled amidst lush greenery and overlooking the serene lake, this resort-style hotel provided a tranquil atmosphere that immediately put us at ease. The sprawling grounds with beautifully maintained gardens were perfect for morning walks, and the overall ambiance struck a nice balance between luxury and comfort. The natural surroundings and peaceful environment made for a refreshing stay that almost felt like an island resort like in Bali or Thailand's islands. ||LOCATION: The hotel's location is both a strength and a potential drawback depending on your purpose of visit. Situated in Putrajaya, about 30-40 minutes from central Kuala Lumpur, it's perfect if you're looking to escape the city chaos or have business in the administrative district. The hotel sits beside the picturesque Putrajaya Lake and is close to attractions like the Pink Mosque, Putrajaya Botanical Gardens, and several government buildings. However, if you're planning to explore KL's main attractions, be prepared for a bit of commuting.||DINE + DRINK: The food and beverage options at Palm Garden Putrajaya were top notch!. The main restaurant, Palms Café, offers a decent spread for breakfast with both Malaysian and international options, though the selection could get repetitive for longer stays. We enjoyed the themed dinner buffets, particularly the local cuisine nights, where we sampled authentic Malaysian dishes. The Aroi Dee Thai restaurant on-site was a pleasant surprise, with flavorful dishes and attentive service. The poolside bar serves refreshing drinks, though the prices were on the higher side||ROOM: We stayed in Room 801, which was a PENHOUSE SUITE, so this review is based on that; SIZE: A mind-blowingly huge suite split between 2 levels and 3 individual bedrooms! The master bedroom is on the top floor with its own dedicated lounge area and refrigerator. The suite even has a Kitchen/Pantry room loaded with a huge refrigerator and mini-stove, microwave, and a state-of-the-art Espresso machine!; VIEW: Spectacular views of the greenery and the city skyline at a distance; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: The suite is overloaded with 4 Bathrooms - one in each room. The Master bedroom's bathroom on the top floor is so huge and bigger than most typical double rooms at hotels! It even comes with its own SAUNA room!; TOILETRIES: Lovely spa quality toiletries by GUILD brand||FACILITIES: A lovely Gym with a decent range of weights and Cardio machines, good enough for a full-on workout. They have 2 swimming pools. The main one is designed like a Balinese pool and is magical for a lounging session or an intensive aqua workout.||SERVICE: Friendly staff that cared for all our needs with a smile and made us feel at home and well taken care of. Special Shout-out to Chef IRWAN for whipping up a super custom meal to suit our dietary preferences, and DANIEL and CRISTINA at the Front office for enhancing our stay!||HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TVs in each of the Rooms and an unbelievably HUGE Smart TV in the hall - each dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in...

   Read more
avatar
4.0
38w

Our recent stay at Palm Garden Putrajaya offered a welcome retreat from the hustle and bustle of Kuala Lumpur. Nestled amidst lush greenery and overlooking the serene lake, this resort-style hotel provided a tranquil atmosphere that immediately put us at ease. The sprawling grounds with beautifully maintained gardens were perfect for morning walks, and the overall ambiance struck a nice balance between luxury and comfort. The natural surroundings and peaceful environment made for a refreshing stay that almost felt like an island resort like in Bali or Thailand's islands. ||LOCATION: The hotel's location is both a strength and a potential drawback depending on your purpose of visit. Situated in Putrajaya, about 30-40 minutes from central Kuala Lumpur, it's perfect if you're looking to escape the city chaos or have business in the administrative district. The hotel sits beside the picturesque Putrajaya Lake and is close to attractions like the Pink Mosque, Putrajaya Botanical Gardens, and several government buildings. However, if you're planning to explore KL's main attractions, be prepared for a bit of commuting.||DINE + DRINK: The food and beverage options at Palm Garden Putrajaya were top notch!. The main restaurant, Palms Café, offers a decent spread for breakfast with both Malaysian and international options, though the selection could get repetitive for longer stays. We enjoyed the themed dinner buffets, particularly the local cuisine nights, where we sampled authentic Malaysian dishes. The Aroi Dee Thai restaurant on-site was a pleasant surprise, with flavorful dishes and attentive service. The poolside bar serves refreshing drinks, though the prices were on the higher side||ROOM: We stayed in Room 801, which was a PENHOUSE SUITE, so this review is based on that; SIZE: A mind-blowingly huge suite split between 2 levels and 3 individual bedrooms! The master bedroom is on the top floor with its own dedicated lounge area and refrigerator. The suite even has a Kitchen/Pantry room loaded with a huge refrigerator and mini-stove, microwave, and a state-of-the-art Espresso machine!; VIEW: Spectacular views of the greenery and the city skyline at a distance; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: The suite is overloaded with 4 Bathrooms - one in each room. The Master bedroom's bathroom on the top floor is so huge and bigger than most typical double rooms at hotels! It even comes with its own SAUNA room!; TOILETRIES: Lovely spa quality toiletries by GUILD brand||FACILITIES: A lovely Gym with a decent range of weights and Cardio machines, good enough for a full-on workout. They have 2 swimming pools. The main one is designed like a Balinese pool and is magical for a lounging session or an intensive aqua workout.||SERVICE: Friendly staff that cared for all our needs with a smile and made us feel at home and well taken care of. Special Shout-out to Chef IRWAN for whipping up a super custom meal to suit our dietary preferences, and DANIEL and CRISTINA at the Front office for enhancing our stay!||HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TVs in each of the Rooms and an unbelievably HUGE Smart TV in the hall - each dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in...

   Read more
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luxurynomadeluxurynomade
The best hotel bathroom in Malaysia! It's hard to beat! #bathroom #jacuzzi #bathtub #staycationontiktok #staycation #hotelreview #luxuryhotel
Prasanna VeePrasanna Vee
A Peaceful Oasis! Our recent stay at Palm Garden Putrajaya offered a welcome retreat from the hustle and bustle of Kuala Lumpur. Nestled amidst lush greenery and overlooking the serene lake, this resort-style hotel provided a tranquil atmosphere that immediately put us at ease. The sprawling grounds with beautifully maintained gardens were perfect for morning walks, and the overall ambiance struck a nice balance between luxury and comfort. The natural surroundings and peaceful environment made for a refreshing stay that almost felt like an island resort like in Bali or Thailand's islands. LOCATION: The hotel's location is both a strength and a potential drawback depending on your purpose of visit. Situated in Putrajaya, about 30-40 minutes from central Kuala Lumpur, it's perfect if you're looking to escape the city chaos or have business in the administrative district. The hotel sits beside the picturesque Putrajaya Lake and is close to attractions like the Pink Mosque, Putrajaya Botanical Gardens, and several government buildings. However, if you're planning to explore KL's main attractions, be prepared for a bit of commuting. DINE + DRINK: The food and beverage options at Palm Garden Putrajaya were top notch!. The main restaurant, Palms Café, offers a decent spread for breakfast with both Malaysian and international options, though the selection could get repetitive for longer stays. We enjoyed the themed dinner buffets, particularly the local cuisine nights, where we sampled authentic Malaysian dishes. The Aroi Dee Thai restaurant on-site was a pleasant surprise, with flavorful dishes and attentive service. The poolside bar serves refreshing drinks, though the prices were on the higher side ROOM: We stayed in Room 801, which was a PENHOUSE SUITE, so this review is based on that; SIZE: A mind-blowingly huge suite split between 2 levels and 3 individual bedrooms! The master bedroom is on the top floor with its own dedicated lounge area and refrigerator. The suite even has a Kitchen/Pantry room loaded with a huge refrigerator and mini-stove, microwave, and a state-of-the-art Espresso machine!; VIEW: Spectacular views of the greenery and the city skyline at a distance; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: The suite is overloaded with 4 Bathrooms - one in each room. The Master bedroom's bathroom on the top floor is so huge and bigger than most typical double rooms at hotels! It even comes with its own SAUNA room!; TOILETRIES: Lovely spa quality toiletries by GUILD brand FACILITIES: A lovely Gym with a decent range of weights and Cardio machines, good enough for a full-on workout. They have 2 swimming pools. The main one is designed like a Balinese pool and is magical for a lounging session or an intensive aqua workout. SERVICE: Friendly staff that cared for all our needs with a smile and made us feel at home and well taken care of. Special Shout-out to Chef IRWAN for whipping up a super custom meal to suit our dietary preferences, and DANIEL and CRISTINA at the Front office for enhancing our stay! HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TVs in each of the Rooms and an unbelievably HUGE Smart TV in the hall - each dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in multiple languages
Rahimi Abd RazakRahimi Abd Razak
BITTER EXPERIENCE. 1st, it's a poorly maintained hotel. Needs major upgrading. Poor housekeeping service and front desk. Breakdown of communication occurs frequently between staffs and guests. Happened many times. Example:(1) was almost always refused an admission for lunch buffet for a major meeting that took place in this hotel despite we're told that we had full package (room, breakfast, lunch, dinner and laundry). (2)Another episode of communication breakdown is when sending clothes for laundry. In the form they asked to call '0' to collect it off you; however I even went to the front desk and see to it that the person at the desk wrote it down and get to it at 0745h. Until 2340h, still no sight of the washed clothes sent. Called few times to find out since the evening; initially said the laundry will be sent to the room at or around 2100h. Went out but returned to room at 2300h still no sign of clothes. Finally try to blame it on housekeeping that took the clothes late and since they do not have laundry staff at night, the clothes will not be processed until tomorrow afternoon. The first lady staff even have the nerve to say I'll get the laundry at 0800h the earliest but when pushed to get it 2hours earlier, she flustered and another person finally give a more reasonable answer: the earliest is by 12noon, which by then I'll be done with my work at the hotel and will be heading home. To make matter even bitter for me, I even asked the day before how long does it take to do 3 pieces laundry of NORMAL laundry... (3) However, the biggest reason to doubt and be extra careful of staying here is when another colleague's room's air-conditioning and lights remained switch on through out the day despite both room cards were not in the slot - there's a guest's driving license in the slot. Not sure why that happened but just saying you should be careful with your belongings when you stay. Other than that, breakfast spread was acceptable and the servers are alright (except those who kept doubting that we should eat somewhere else because they don't think we're supposed to eat there when we're actually working non stop from 0730-1900h). Hot water and shower pressure was good. Parking was easy and free. And easy walking distance to IOI Shopping Mall. Just be careful if you still decided to stay.
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Pet-friendly Hotels in Sepang

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The best hotel bathroom in Malaysia! It's hard to beat! #bathroom #jacuzzi #bathtub #staycationontiktok #staycation #hotelreview #luxuryhotel
luxurynomade

luxurynomade

hotel
Find your stay

Affordable Hotels in Sepang

Find a cozy hotel nearby and make it a full experience.

Get the Appoverlay
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A Peaceful Oasis! Our recent stay at Palm Garden Putrajaya offered a welcome retreat from the hustle and bustle of Kuala Lumpur. Nestled amidst lush greenery and overlooking the serene lake, this resort-style hotel provided a tranquil atmosphere that immediately put us at ease. The sprawling grounds with beautifully maintained gardens were perfect for morning walks, and the overall ambiance struck a nice balance between luxury and comfort. The natural surroundings and peaceful environment made for a refreshing stay that almost felt like an island resort like in Bali or Thailand's islands. LOCATION: The hotel's location is both a strength and a potential drawback depending on your purpose of visit. Situated in Putrajaya, about 30-40 minutes from central Kuala Lumpur, it's perfect if you're looking to escape the city chaos or have business in the administrative district. The hotel sits beside the picturesque Putrajaya Lake and is close to attractions like the Pink Mosque, Putrajaya Botanical Gardens, and several government buildings. However, if you're planning to explore KL's main attractions, be prepared for a bit of commuting. DINE + DRINK: The food and beverage options at Palm Garden Putrajaya were top notch!. The main restaurant, Palms Café, offers a decent spread for breakfast with both Malaysian and international options, though the selection could get repetitive for longer stays. We enjoyed the themed dinner buffets, particularly the local cuisine nights, where we sampled authentic Malaysian dishes. The Aroi Dee Thai restaurant on-site was a pleasant surprise, with flavorful dishes and attentive service. The poolside bar serves refreshing drinks, though the prices were on the higher side ROOM: We stayed in Room 801, which was a PENHOUSE SUITE, so this review is based on that; SIZE: A mind-blowingly huge suite split between 2 levels and 3 individual bedrooms! The master bedroom is on the top floor with its own dedicated lounge area and refrigerator. The suite even has a Kitchen/Pantry room loaded with a huge refrigerator and mini-stove, microwave, and a state-of-the-art Espresso machine!; VIEW: Spectacular views of the greenery and the city skyline at a distance; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: The suite is overloaded with 4 Bathrooms - one in each room. The Master bedroom's bathroom on the top floor is so huge and bigger than most typical double rooms at hotels! It even comes with its own SAUNA room!; TOILETRIES: Lovely spa quality toiletries by GUILD brand FACILITIES: A lovely Gym with a decent range of weights and Cardio machines, good enough for a full-on workout. They have 2 swimming pools. The main one is designed like a Balinese pool and is magical for a lounging session or an intensive aqua workout. SERVICE: Friendly staff that cared for all our needs with a smile and made us feel at home and well taken care of. Special Shout-out to Chef IRWAN for whipping up a super custom meal to suit our dietary preferences, and DANIEL and CRISTINA at the Front office for enhancing our stay! HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TVs in each of the Rooms and an unbelievably HUGE Smart TV in the hall - each dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in multiple languages
Prasanna Vee

Prasanna Vee

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Find a cozy hotel nearby and make it a full experience.

BITTER EXPERIENCE. 1st, it's a poorly maintained hotel. Needs major upgrading. Poor housekeeping service and front desk. Breakdown of communication occurs frequently between staffs and guests. Happened many times. Example:(1) was almost always refused an admission for lunch buffet for a major meeting that took place in this hotel despite we're told that we had full package (room, breakfast, lunch, dinner and laundry). (2)Another episode of communication breakdown is when sending clothes for laundry. In the form they asked to call '0' to collect it off you; however I even went to the front desk and see to it that the person at the desk wrote it down and get to it at 0745h. Until 2340h, still no sight of the washed clothes sent. Called few times to find out since the evening; initially said the laundry will be sent to the room at or around 2100h. Went out but returned to room at 2300h still no sign of clothes. Finally try to blame it on housekeeping that took the clothes late and since they do not have laundry staff at night, the clothes will not be processed until tomorrow afternoon. The first lady staff even have the nerve to say I'll get the laundry at 0800h the earliest but when pushed to get it 2hours earlier, she flustered and another person finally give a more reasonable answer: the earliest is by 12noon, which by then I'll be done with my work at the hotel and will be heading home. To make matter even bitter for me, I even asked the day before how long does it take to do 3 pieces laundry of NORMAL laundry... (3) However, the biggest reason to doubt and be extra careful of staying here is when another colleague's room's air-conditioning and lights remained switch on through out the day despite both room cards were not in the slot - there's a guest's driving license in the slot. Not sure why that happened but just saying you should be careful with your belongings when you stay. Other than that, breakfast spread was acceptable and the servers are alright (except those who kept doubting that we should eat somewhere else because they don't think we're supposed to eat there when we're actually working non stop from 0730-1900h). Hot water and shower pressure was good. Parking was easy and free. And easy walking distance to IOI Shopping Mall. Just be careful if you still decided to stay.
Rahimi Abd Razak

Rahimi Abd Razak

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