Four Points by Sheraton Puchong — Hotel in Subang Jaya

I am a regular traveller and I must ensure you, it takes a lot in order for me to not be happy with my stay. I will not demand anything more than what is necessary for a basic stay. I would like to highlight that your operations are really disappointing to rank yourself as a reknown hotelier, my stay from the 15th Nov to start - check in lasted more than an hour. which was 4+ in the afternoon by the time I got my room. I requested for an extension to the 20th, but was told the hotel was fully booked on the 17th. Which means I have to check out on the 17th no matter what. I can give the understanding as was advised that there is an event going on on that day. But perhaps an advise of accommodation nearby or at least "TRY" and see what you can do for a guest is the min your staff can do. Rather than just leave it at "No more rooms". You call this "Service"? from a hotelier with 70 years reputation? If not, I feel your management should take down the "By Sheraton" in your adverts. After which, was informed that the room is not ready. I was really shocked as it's already 3pm when I checked in. I'm extremely hungry as I'd just touch down and I decided to just have my luch at the lobby. Which is really another huge disappointment. Check my records, I'd order for rooms service in my suite a couple of times before and as mentioned, I'd not say anything much when Room Service take an hour to deliver a cold burger / steak and latte. seriously - cold. And given that I assume it will be better this time as I'm eating at the lobby, it makes sense that the food will be faster. Guess? 40mins!! to serve me a pizza. and the latte wasn't served yet. You guys are seriously getting AMAZING to work this kind of pace and offer food to your guest. The staffs are really overloaded as they are all very busy checking on the computer screens and talking to each other. Is this another Sheraton trademark? I can't get someone to give me the check. And I got my room at 4pm that day. I'd sort out my hotel for the 17th, and I'm checking in here again on the 18th. Which - should it surprise me again that the room is not ready??? I'm told that guest had checked out but the rooms are not cleaned yet. My question was "Roughly how long it's gonna take?" and the awesome reply: "I cannot tell you how long". FANTASTIC yeh? For a reply like that from SHERATON?? I'll put this up on the web and email to your main group. See if your other guests can think of a better reply for you - Sheraton. I'd learned my lesson on the 15th, so I went for my lunch outside, came back 1hour 30mins later as I even went for dessert and coffee after my lunch. And do you think you can guess correctly? ROOM IS NOT READY!!!!!!!! Honestly, does your Operation knows what is going on here in the hotel?? You have a guest waiting for his room and your guys are cleaning rooms that are not taken? I'm waiting for my suite and you are cleaning other rooms that NO guests are waiting???????? It's really...

Had dinner at the restaurant, and my goodness, is the service horrible. It's almost comical how roadside Coffee shops or Mamak can have better service than this restaurant run by prestigious group Sheraton. Waiter couldn't understand me when I tried to order from the menu, despite me literally pointing at the item and reading out what I wanted, wrong food item came, TWICE.

Waiter also not attentive. Asked for some cutlery since the ones on the table was dirty, and all I got was some "Ok Ok", and the cutlery I requested for never came. Had to end up asking another waiter for it.

I also have no idea why the wait time for food is so long when the restaurant is barely crowded. There was literally 2 other tables besides mine, but waited for 40 minutes for food. When I asked the waiter about it, then the food came immediately. Does this mean that my food had been sitting at the kitchen counter for the past 20 or so minutes after it is ready? Why is the food not delivered immediately after it is done?

Ordered rack or lamb, most expensive item on the menu, RM100+, and the portions are pitifully small. Served with 3 very small sized ribs. Had to order another mains since there is so little meat on the ribs. Taste wise? It's average at best. Nothing special to justify the RM100 price.

Ordered the seafood bowl as well. Frozen fish. Taste super bland. Batter thicker than the fish. Stale cooking oil smell. Asked the waiter to reject the order, as I only ate 1 or 2 pieces of fish from that abomination of a bowl, but waiter was not able to do so. End up settling for some fruit juice for that dish. Waiter got the order wrong and gave me a different fruit juice from what I had originally ordered as well Haha!

Good things about the restaurant: Spaghetti is fine, carbonara is great, the pesto just average. Nice and chill ambience.

Very disappointing how Sheraton operates this restaurant. Had to leave the restaurant hungry as I don't want to deal with the terrible service, food and wait time anymore.

Asked for the bill, and it took ages for the bill to arrive once again.

What a waste, this restaurant could have been my go to place for a chill and relaxing quality dinner, since the location and environment is superb.

Nothing to say about hotel rooms since I never stayed here.

I would describe my experience this evening in this restaurant as Malaysia's Kitchen Nightmares. Everything that could go wrong, went wrong.

So for anyone who is looking to have an enjoyable dinner here, I bessech of you. Please don't come here, spend your hard earned money elsewhere, with better food...

Worst Attitude from the Front Desk to Manager on Duty.||Firstly, the Front Desk staff named "Siti", she claimed herself Supervisor. Her attitude and the tune of speaking totally not treating me as a guest. She's very rude and thought that she's the owner of the hotel.||The on duty Manager, Mr.Ravi - he's standing there and saw the whole incident, he doesn't stop his staff Siti reaction, correct her attitude, considered non action at all, even he's knew that his staff is unprofessional and incorrect.||The incident is I told Siti I like to speak with the on duty manager and someone who's know better the policy and I like to know their hotel policy for clear. Siti started felt impatient but she still called her boss. Once Mr.Ravi came out, I send a greeting at first (as a hotel guest) and he's no greeting at all from|Beginning. After first explanation, then I told him that his staff attitude and tune of speaking to a guest is incorrect way, Siti then just interrupt directly and saying very loud "You don't talk with my boss like this!" |And she look like want to jump out from the check in station and slap me, she keep staring with her angry face at me. I told her don't interrupt and don't speak with guest like this, and I'm speaking with your boss. She directly ignore and keep her angry face to me.||The manager - Mr.Ravi saw it, he did nothing, no apologies, no stop his staff, no asking Siti go aside, and he is completely knew that it's 100% incorrect! But he's still do nothing. ZERO experience.||Conclusion:|Siti - so called herself as a supervisor - how can the hotel have this kind of supervisor ? You are under Marriott Bonvoy! But the attitude is like zero star Motel.... I believe intern also much much better than this.||Mr.Ravi - I'm really feel bad, as a manager, you don't have any problem solving ability, you're weak, no training to your staff at all. No greeting at all from your staff to yourself. Of cause I knew that once I experience the way you talking. ||To the Hotel Management - Since you have this kind of Manager and supervisor, I believe your hotel very fast dropping the star, and I will complaint by different ways that I could.||Maybe your Siti & Ravi doesn't stay any 5* hotels in the overseas. So their standard are junior standards.||However, you are very lucky that you have another lady named Ms.Pramesan (sorry if I'm mistake), she's not front desk and even not Manager, but from the starting to the end, her tune, her explanation, her attitude should go to 5 star hotel as a management, instead of this poor Four Points. She's...