Hotel Carpe Diem Tulum — Hotel in Quintana Roo

My family and I stayed here March 2022 for spring break. For starters, Tulum is quite a distance away for the airport. It’s roughly a 90 minute or longer drive. Upon arrival, no one a at the front office. We contacted Karen via WhatsApp and she quickly responded. ||The Room: |The room was average, a let out sofa that’s the size of a full bed and one bed upstairs. It has 1.5 baths, and a kitchenette area. I think I was expecting more, but it was ok after we settled in. FYI: the toilets have a tendency to stop up, so please be careful on how much toilet paper is used. ||Though Pool:|The rooftop pool was cute, just it very big. The water temperature was perfect. However, I was concerned that the pool was not chlorinated. It didn’t seem like the water had been treated. I could be wrong. Nevertheless, it’s a decent rooftop area. Also, there are 2 swings up there as well, that was a nice touch. ||The Area:|The hotel is located in a very busy area, but the plus is that it’s surrounded by a plethora of restaurants, shoppes, pharmacies, and bars. We walked and ate at a different restaurant every night. |This hotel is not near any beaches, so take that into consideration. ||The Staff:|Karen was really nice and courteous. She was always very responsive when we needed towels, directions, assistance, etc. She was always pleasant and most helpful via WhatsApp. ||David was nice, but he supposedly arranged a taxi for us that never showed up. I called and texted David on several occasions to inquire about the taxi and he never responded. We ended up securing our own taxi. That was frustrating. ||Side Note: we read other reviews and they stated they had money stolen, we did not have this issue. Nothing was ever taken from our room. We used the safe to lock up our valuables, passport, etc. The safe however is extremely small. ||We checked out early, booked a hotel in Cancun that was close to the beach and the airport. Overall, we had a relatively good time. ||If you happen to book this hotel, hopefully Karen is still there and will take...

There is a good and a bad. The bad was just that check in and check out was an ordeal. We are American w/o Mexican SIM cards and our phones don’t work w/o wifi. They do not staff the office so when we arrived we found a note with a number to call for check in. We had to go to Starbucks a few blocks away and luckily found a nice person who let us use their phone to send a text. Then we had to repeat the process at check out (we couldn’t just leave because they take you deposit in cash). So, that was all pain. ||But, the room was amazing. I think this is an an apartment complex that they are trying to reposition as a hotel. Very spacious, modern, and clean. The shower has really low pressure but that’s kinda of the only thing I can say bad about the room. The property has an amazing roof top pool also those over looks the city. The location of the property is excellent and we found it the area to very walkable and felt safe with our...

DO NOT STAY HERE.

As soon as I walked into my room, I noticed a massive leak that left water covering the entirety of the first floor, that either the hotel entirely didn’t notice (really?) or that they chose to ignore just because they didn’t want to move me to another room.

To make matters worse, the AC on the 2nd level of my split level unit didn’t work, so instead of being able to sleep in the master bed upstairs, I was forced to sleep downstairs on the couch just to not profusely sweat during the night.

Additionally, this place is still undergoing construction, so I heard extremely annoying noises when I woke up in the morning.

All I wanted was a place to comfortably sleep for the night and chill at during the day, but this place failed in every aspect. Would not...