Niik Tulum — Hotel in Quintana Roo

Kiin Tulum is tucked away in a tranquil neighborhood just outside the busy center—a perfect spot if you enjoy some peace but still want to be near civilization. The location is actually a highlight, with plenty of nice restaurants nearby to distract you from the "mystery" breakfast hours.

The receptionist’s work ethic was truly avant-garde. Breakfast hours? A fun guessing game! Breakfast location? Choose your own adventure! And for added excitement, they photographed all our passports on a personal phone—no fancy apps here, just good old-fashioned innovation.

The rooms were quite spacious and Instagram-ready, with a big shower, fridge, microwave, and even a TV! The catch? No signal whatsoever. It’s like a modern art installation symbolizing disconnection. The only thing remotely watchable was YouTube Shorts, assuming you enjoy being served 15-second clips of random chaos.

Sadly, housekeeping seemed to be on a spiritual retreat. We got "vintage" dirty linen on the bed (but hey, at least there was linen!), and towels? Just one—because sharing is caring. The shower was a piece of modern art, stunning to behold but strictly decorative, as warm water was apparently a luxury from a parallel universe. Air-drying post-shower? A brisk reminder of life's little challenges.

The true heroes of this establishment were the breakfast staff—absolute legends. These gentlemen deserve medals, promotions, or at least a standing ovation. Their warmth and friendliness made breakfast the high point of our stay.

Final scorecard: Hotel: 6/10 (for the interactive mystery experience and digital detox) Restaurant: 8/10 (for keeping our spirits alive) Location: 8/10 (close to great restaurants and far enough...

Das Hotel ist schlecht ausgestattet. Es gibt kein INTERNET auf den Zimmern. Nach mehrmaligen Nachfragen, wird darauf verwiesen, dass das ein bekanntes Problem ist und man in der Lobby Internet nutzen soll. Völlig verrückt. Die Angestellten sind vollkommen abgebrüht und dreist und absolut nicht kundenorientiert. Auf keinen Fall in diesem überteuerten, schlecht ausgestatteten Hotel bleiben. Es gibt deutlich bessere Hotels in Tulum. Diese schlechte Erfahrung ist speziell bei diesem Hotel der Fall. Auf Nachfrage an der Rezeption wird absolut nicht auf die Bitte eingegangen. Es gibt keinen Wasserkocher auf dem Zimmer, man muss sich für 1,5 Dollar beim Restaurant heißes Wasser kaufen. Das Wasser tropft aus der Leitung, somit ist Duschen fast nicht möglich. Das Hotel ist außerdem sehr weit abgelegen und ohne eigenes Fortbewegungsmittel nicht zu erreichen. Ich hoffe, dass hiernach niemand mehr in dem Hotel übernachtet.

Spanisch:

Normalmente no escribo críticas, pero tengo que advertir a la gente sobre este hotel. El hotel está mal equipado. No hay INTERNET en las habitaciones. Después de preguntar varias veces, nos indican que es un problema conocido y que hay que usar internet en el vestíbulo. Completamente loco. El personal es completamente duro y descarado y no está en absoluto orientado al cliente. Definitivamente no te alojes en este hotel sobrevalorado y mal equipado. Hay claramente mejores hoteles en Tulum. Esta mala experiencia es especialmente el caso de este el caso de este hotel. Cuando se preguntó en la recepción, absolutamente ninguna respuesta a la solicitud. No hay hervidor de agua en la habitación, tienes que comprar agua caliente por 1,5 dólares en el restaurante. El agua gotea del grifo, por lo que ducharse es casi imposible. Además, el hotel está muy alejado y no se puede llegar a él sin un medio de transporte propio. Espero que nadie vuelva a alojarse en este hotel.

English:

I usually do not write reviews, but I have to warn people about this hotel. The hotel is poorly equipped. There is no INTERNET in the rooms. After asking several times, they point out that this is a known problem and to use internet in the lobby. Completely crazy. The staff are completely hardened and brazen and absolutely not customer oriented. Definitely do not stay in this overpriced, poorly equipped hotel. There are clearly better hotels in Tulum. This bad experience is especially with this hotel the case. When asked at the front desk, there is absolutely no response to the request. There is no water heater in the room, you have to buy hot water from the restaurant for $1.5. The water drips from the tap, so showering is almost impossible. The hotel is also very remote and impossible to get to without your own transportation. I hope that no one stays in the...

Beautiful hotel, love the aesthetic. Whoever designed this did a really great job. The rooms look onto a lot of plants and trees and a lovely pool which gets afternoon sun. The drinks at the bar were good, as was the pizza/pasta we had at the restaurant in the evening (well priced). Other reviews have mentioned the location - we stayed three nights and had no issue with noise. It's in the safer, quieter hotel area, but a quick walk to a variety of restaurants, a convenience store, mezcal bar and froyo (+ ice cream) place nearby. There's parking in the shade on the side of the hotel. Staff were super friendly and let us store our bags for most of the day before we left (thank you!). Liked the little touches like the water bottle in the room each day, the way the rooms smelled super fresh and the little...