Residence Robinson Tulum — Hotel in Quintana Roo

We stayed here for 11 days and it was perfect for exploring the area and eating out.||It is a little bit out of town but that suited us fine. 5 Min walk into the town area but you will get taxis coming by if you want a lift for about 30 pesos. (they beep to see if you want a ride so just wave and they stop)||Lovely pool and garden area. Apartment was great too with all you could need and the communal area had a microwave and bbq that you can use too. Good Wifi connection.||||The complimentary use of cycles was very handy and we used them nearly every day.||The owner Martine organised a driver to take us to Chichen Itza, Valladolid and a Cenote. ||If we wanted a taxi we just ambled down to the main road and one came along. 2 big supermarkets near by but we found Chedraui to suit us better.||Lots of eateries all really good and some 'hole in the wall' types which were also really good for local food.||We cycled down to the beach area a few times and had days on the beach at Ziggy's with food and a beach bed, a little expensive but we were on holiday!!||Some times we went the other way down to the right on the beach road. The beach to the left by Ziggy's was in our opinion was nicer.||Loads of wild life to see. Cycling round the back streets was very interesting to see the culture of the area and some amazing street art too although I wouldn't go round there after dark but that's just me being over cautious.||||All in all a...

I am so glad we stayed here! There is nothing better than coming home to a comfortable, air conditioned room, and taking a nice shower. Martine the hostess is great and very accomodating. The pool is wonderful and the whole property is very clean and beautiful. It feels very safe, it is a fortress seriously with a locking gate. It was so nice to be able to cook breakfast in the morning, and even a few dinners. The fridge is very large and there is a full stove top and all the pots, pans, knives, tupperware, etc that you need to make a meal. The shower is beyond amazing, with great wter pressure and hot water, the shower head is the size of a pizza. I thought it was too good to be legit because of how cheap it was but it ended up being everything I had hoped for and more. The only thing that could make this better would be a microwave and tv but those aren't that important. Also, if you have a bike or car it is totally fine and close to all the shops and restaurants but I don't think I would want to walk from there, its possible but I am too lazy!! It was about 1 minute to get to downtown tulum in the rental car though. If you are reading this and considering it then you have been fortunate enough to find a hidden gem and I extremely suggest you book this hotel, you will be so happy...

Beware! Made a reservation online,paid online, got a confirmation email. Called a few days later to check on the reservation and the owner said she cant confirm our reservation because she thinks she might have someone else staying. WOW! Only in Mexico. We booked for a week and were forced to find another hotel costing us HUNDREDS more because the hotel inventory went down and prices went up. 100% would NOT recommend this headache of a place, they clearly don't know how to run a hotel and are not trustworthy. I wouldn't risk ruining a vacation booking here and not knowing if they will change their minds about you staying. (Very...