Palais DONAB — Hotel in Marrakesh Prefecture

Extremely rude service food took a lifetime to be served, taste was good but that was it. After lunch we walked around and were taking pictures. After asking the receptionist that we are allowed to take pictures we were not told that upstairs is private access area so naturally if there is a no sign we walked upstairs to take pictures upon which an extremely rude attendent ran to us as if we were stealing pictures and told us we are not allowed extremely rudely, we told the attendent we asked the receptionist at which time the attendent rudely and loudly harassed us that this is private $2000 dirham area as if we weren't able to afford silly area for pictures and rudely escorted us downstairs, don't waste your time this place is horrible service and treat customers rudely after you have finished paying them. Never again stay away they took no steps to repremand the attendent who was allowed to yell and rudely talk to us threatening to call the cops all for a silly picture. Save your self the embarrassment and go somewhere else their service is garbage!!! Worst service in Morocco so far if this is what is to be expected in morocco stay away from this country!!! And especially this restaurant😔😔😔 as customer service it is your duty to descalate a situation, after repeatedly telling the attendant that he is acting in a ride manner the owner, the receptionist and the rude attendant did not de-escalate the situation instead after repeated claims to stop talking rudely the attendent continued in a rude manner and the owner allowed the attendent to speak to us in a rude manner. You should put signs if it is a private area which there were none. We didn't come here for rude service there are better ways to handle situation and you including the owner failed miserably as other reviews had mentioned rude service you shut down!!!! For Islamic hospitality you failed miserably, both owner and attendants need to be trained how to deal properly with customers as mentioned in other reviews clearly this is not the first instance of rude service we will not return especially after the owners failure to accept responsibility and put the blame on the customer shows that you do not care hope your business...

Palais Donab is wonderful- I would recommend it to anyone looking for a beautiful Riad close to Jemaa el Fna and the souks. We split our trip between multiple Riads and this was by far our favorite. The whole Riad is beautifully decorated - lots of tile work and lush greenery. The pool is a wonderful place to cool off and take a break from exploring. Staff bring out towels and set up lounge chairs upon request. ||The food was great- breakfast was very generous, lunch was great, especially the Moroccan salad, and dinner- especially the lamb tagine and Moroccan red wine. Everything is served with delicious fluffy bread and olives. ||We stayed in the Koutoubia Suit, which was spacious and clean with a nice big shower and a walk-in closet. The bed and sitting area were both very comfortable. One day housekeeping brought us a platter of fresh fruit and another day a beautiful vase of roses. Staff are constantly cleaning everywhere so nothing is dirty or dingy and it smells like orange blossoms.||When we checked out we needed to leave early for a desert tour and staff accommodated us for breakfast earlier than it’s usually served. Then when our tour guide was late they went above and beyond to help us contact them and find out what was going on.|We were so sad to leave! ||Bonus- the Riad is very close to a taxi drop-off/pick-up spot. Dar el Bacha museum is steps away, and in the opposite direction Jardin Secret is just a 5 min walk and surrounded by excellent shops. Hammam de la Rose is right across the street for a luxurious scrub and/or massage. So convenient!||Bottom line- the service here was WAY better than we got at more expensive Riads. Still had the beauty of a palace with a pleasant laid back feeling and a delightfully relaxing respite from the chaos of the Medina. 10/10 would stay here again and hope we get to...

Right on the edge of the suk this Riad is well positioned. Ornately decorated throughout in traditional Moroccan style, with large comfortable rooms. Staff were always friendly and helpful and the breakfast, continental in style was delicious.|However, we encountered one or two disappointments, perhaps a legacy of going out of season. The downstairs terrace area was stunning with a small pool in the centre. While the weather was hot enough to have enjoyed this facility there were no sun beds or comfortable seats. Also, the upstairs terrace area was unusable. There were one or 2 tables scattered about, most without seats and the seats that were present had no cushions. There was no shade/umbrellas and his whole area was dusty and rundown.|Unfortunately the hotel chose our week to begin renovations. This work was not discreet. One whole side of the downstairs terrace was tackled at a time, dust etc minimised by an enormous black tarpaulin draped from the first floor downwards. This was unsightly, made the terrace dark and did nothing to conceal the sanding hammering and banging that was going on behind it. This went on for 5 of our 7 days stay and in-fact had progressed to include the reception area as we we leaving. |In order to maintain a 5 star hotel, this type of work is of course essential. However, having paid a five star price to stay I think closing the hotel for a couple of weeks to complete this volume of work would have been fairer on guests.|While the rooms are beautiful and comfortable in every way with air conditioning, minibar and reliable Wifi etc, the constant noise from the street overnight meant that undisturbed sleep...