Riad Lalla Aicha — Hotel in Marrakesh Prefecture

First, it was difficult to find the place as the address is wrong on booking.com. I had to call the phone to find it. Then knock a door for awhile for someone to open the door. The door is not marked as Riad, just a sign on the corner. The staff is almost never at the reception, I wanted to book SPA treatment, but it was literally impossible. The receptionist didn't even explain where and when is the breakfast or wifi password. Nothing just gave the key and offered tea, which I refused since I had to pickup up my luggage from storage.

The first room was stinking of sewage (no elbow under sink and it has nothing to do with rain as they claimed as it didn't rain for weeks) and heating didn't work, so I had a terrible night of sleep waking up at 6am cold and smelling like sleeping in a sewage. After complaining in the morning (as no one at reception) they offered another room, which was clearly inferior quality, but at least no foul smell. The new room had half sockets falling off and half not working properly, waiting for an accident to happen (especially if you're traveling with children).

The bathroom doesn't even have soap for hands nor bathrobe as advertised. From all list what advertised they just had a pool, towels, shampoo and hair conditioner with hair dryer. Nothing else is there as advertised, no fridge l, no iron - nothing. After I wrote a complaint on booking system, they texted me at 10pm on WhatsApp, offering again to change the room. Since I was tired and in bed already I refused to move my luggage one more time (c'mon to a third room in 24 hours!). Also I was offered a beer, like it would fix all the problems.

Also new room had poor curtains and couldn't block the light from inner yard and the bed was not double, but two single beds pushed together with a worn-out mattress with a dip in the middle. I had a terrible back pain after sleeping on it. So second night was also a terrible sleep, but at least I had heating.

In addition to that, bathroom looked really worn-out with stains on the floor everywhere, tap fixations moving around exposing holes on the wall. After showering all water was ending up on the floor in entire bathroom (both rooms).

Breakfast was good, but nothing exceptional just one pancake, some bread and fried egg.

There was construction noise, so it was impossible to rest during day (since I had awful sleep a night before).

Yes it has a nice pool and a good location, but that's pretty much it.

I was really looking for a good experience and Spa to relax on my last days in Morocco and it really disappointed. Don't get me wrong, the staff is generally friendly, but just unprofessional. Check other reviews and see if there's is a pattern of foul smell and giving inferior rooms. This could be a good Riad, but some rooms need refurbishment and better...

First, it was difficult to find the place as the address is wrong on booking.com. I had to call the phone to find it. Then knock a door for awhile for someone to open the door. The door is not marked as Rias, just a sign on the corner. The staff is almost never at the reception, I wanted to book SPA treatment, but it was literally impossible. The receptionist didn't even explain where and when is the breakfast ot wifi, nothing just gave the key and offered tea, which I refused since I had to pickup up my luggage from storage.||The first room was stinking of sewage (no elbow under sink and it has nothing to do with rain as they claimed as it didn't rain for weeks) and heating didn't work, so I had a terrible night of sleep waking up at 6am cold and smelling like sleeping in a sewage. After complaining in the morning (as no one at reception) they offered another room, which was clearly inferior quality, but at least no faul smell. The new room had half sockets falling off and half not working properly, waiting for an accident to happen (especially if you're traveling with children).||The bathroom doesn't even have soap for hands nor bathrobe as advertised. From all list what advertised they just had a pool, towels, shampoo and hair conditioner with hair dryer. Nothing else is there as advertised, no fridge l, no iron - nothing. After I wrote a complaint on booking system, they texted me at 10pm on WhatsApp, offering again to change the room. Since I was tired and in bed already I refused to move ky luggage one mor time (c'mon to a third room in 24 hours!). Also I was offered a beer, like it would fix all the problems.||Also new room had poor curtains and couldn't block the light from inner yard and the bed was not double, but two single beds togywith a wornout mattress with a dip in the middle. I had a terrible back pain after sleeping on it. So second night was also a terrible sleep, but at least I had heating.||In addition to that, bathroom looked really worn-out with stains on the floor everywhere, tap fixations moving around exposing holes on the wall. After showering all water was ending up on the floor in entire bathroom (both rooms).||Breakfast was good, but nothing exceptional just one pancake, some breas and fried egg.||There was construction noise, so it was impossible to rest during day (since I had awful sleep a night before).||Yes it has a nice pool and a good location, but that's pretty much it.||I was really looking for a good experience and Spa to relax on my last days in Morocco and it really disappointed. Don't get me wrong, the staff is generally friendly, but just unprofessional. Check other reviews and see if there's is a pattern of foul smell and giving...

Me apasiona Marruecos, lo que implica varios viajes a lo largo del año y haber conocido numerosos riads, pues creo que es la mejor opción para alojarse en el país. De todos en los que he estado probablemente el Riad Lalla Aicha haya sido el peor.||||Soy perfectamente consciente que a un precio medio de 300 dírhams la habitación doble en Marrakech no puedes esperar grandes lujos, pero creo que hay dos cosas a las que nunca debe renunciar un alojamiento, sea el precio que oferte: limpieza y condiciones sanitarias.||||Nada más entrar en la habitación que nos habían reservado apreciamos un fuerte olor a humedad, que incluso era más intenso en el cuarto de baño. Una prueba gráfica de ello es una de las imágenes que se aportan, correspondiente a una de las paredes, donde se puede observar que la mancha de humedad está en un estado tan avanzado que han empezado a aparecer pompas.||||Por otro lado, el aire acondicionado no funcionaba. Es decir, encendía y se escuchaba, pero no calentaba; probablemente le hacía falta una carga. No había calentador o radiador para sustituirlo, ni mantas adicionales en el armario, con lo que teniendo en cuenta que era Enero, pasamos una noche con bastante frío.||||No me pareció oportuno pedir que nos realojaran, ya que nada más dejar las maletas nos fuimos a dar una vuelta por la ciudad y volvimos de noche, pero teníamos en mente pedirlo para el siguiente día. Por otro lado, cuando fui a ducharme pude apreciar que el plato no desaguaba; además cuando volví al dormitorio y al cabo de unos minutos pude escuchar como un burbujeo salía del desagüe. Fui al baño de nuevo y pude apreciar que además de regurgitar agua había otras sustancias producto de las aguas fecales que no concretaré.||||Además observé una, dos, tres y hasta cuatro cucarachas en el baño. A la cuarta fue cuando decidí documentarlo todo y empezar a echar fotos. Era esta última muy pequeña, al contrario que las demás, que si bien resulta menos desagradable a la vista, es síntoma de que una comunidad de estos insectos ha anidado en el riad.||||Una vez pasada la noche pedimos que nos cambiaran de habitación y así lo hicieron, pasando a la planta superior del riad. Cuando entré pude percatarme que, al igual que en la habitación ubicada en la planta baja olía a humedad, aunque bien es cierto que algo menos.||También observé que el inodoro perdía agua por su base; pregunté si podía pasar con el aire acondicionado lo mismo que había ocurrido la noche anterior, a lo que me respondieron que no me preocupara, que ese aparato era nuevo. También indiqué lo de inodoro y me prometieron que lo iban a arreglar.||||La reparación del escape de agua del inodoro consistió únicamente en pegar una toalla a este para que absorbiese (adjunto foto); tras el segundo golpe de cisterna a lo largo del noche el agua empezó a alcanzar la zona del dormitorio. ||||El aire acondicionado, al igual que la noche anterior, tampoco funcionaba. Sin embargo en el armario había un calefactor, pero tampoco funcionaba (ni siquiera encendía). Tampoco ayudó a conservar el calor que entre la puerta y la pared hubiera una mano de separación (se adjunta foto). Afortunadamente esta vez sí había mantas adicionales en el armario, con lo que más o menos pudimos sobrellevar la noche.||||Mi opinión personal sobre el Riad Lalla Aicha no puede ser más negativa. Podría entrar en detalles sobre otros aspectos del riad, pero creo que con lo que he comentado es suficiente para que todo aquel que se quiera informar sepa entender...