Epsom Motel — Hotel in Albert-Eden

We stayed 5 nights (approx $175/night 2ppl but got a discount for early booking), first 3 were fine. Location handy to upmarket supermarket and boutique cinema in one direction, supermarket and train station several blocks in other, ASB showgrounds 500m. Walkable to Cornwall Park, One Tree Hill and Stardome observatory.||Room wasn't ready when we arrived but friendly reception offered hot drinks or water while we waited. We had requested a carpark suitable for large ute and were given one of only 2 rooms (1&2) that didn't require stairs and had parking right outside the door, great because I had lots of gear for long weekend event. If parking had been full we wouldn't have been able to turn around though, it was pretty tight. A bit noisy there, could hear main rd and people using the stairs for the front 3 upper flats and manager's accommodation.||Unit could do with some maintenance but generally clean and tidy. Sliding (back) door unsuitable for fire exit - hard to open. Shower a lil dangerous, high step in and out and water pressure so good it went EVERYWHERE until we got used to it. Wifi dropped out occassionally.||Lovely lady came around about 9-10am each day to change towels and vacuumed a spot I advised I'd spilt sugar on, but that was the only housekeeping during our stay. Reception often unattended - it was easier to call on the "intercom" (room phone) even during office hours.||So generally comfy.||Then things changed....||INCONSIDERATE event hosted by staff! 4th night, manager or reception staff had a party (Diwali? 27/10/19) with fireworks that they were letting off on the other side of the main road so they could watch from the front balcony, with a hospital 200m and active farm 600m away. About 10pm one went off so close to our rooms myself and our neighbour both went out to investigate in case it hit our vehicles. We could smell the gunpowder strongly on the premises, but the party claimed it wasn't them (couldn't hear any other fireworks nearby and the box was by the motel rubbish bin the next day!). We could hear the running up and down the stairs right outside our door as guests went up to their private on-site residence, and only a few of the rented rooms as the other rooms have another staircase. We could also hear all the laughter from the front balcony. Same with their guests laughing and farewelling each other until AFTER MIDNIGHT in the carpark outside our door until I finally went out and asked them to keep it down. Some of their guests were talking outside our rooms the following night too.||As I had LONG, involved days at an event, I was damned tired and this soured me for the rest of the stay.||Wouldn't have me so irritated if anyone had come around, owned up and maybe apologised the next day, instead I felt like we were inconsiderate for being there to object.||Funnily enough I didn't encounter those staff after the fireworks incident. We had prepaid so we dropped the key in the box...

apart from linens & toilet/shower everything else was very run down & dirty. We accidentally had the rose come off the (not well fitting) fixture & had to wipe down the floor as it was so wet and slippery (where's OSH when you need them). Bathmat was FILTHY afterward. It was our first day there. I moved a piece of furniture to reach the powerpoint and the floor had not been vacuumed for ages. The cups were upsidedown in the kitchen cupboards and the shelves were dirty with some insects wandering on them - made sure we washed crockery before we used it. Kitchen floor was dirty and floor level windowsill (long window) was covered in spider poop. Two of us and only one shampoo to share between us - had to ask for another - no checking of coffee supplies etc so had to ask. No salt and pepper so had to ask. No eco status for bathroom & towels were whipped away without checking what we wanted. Fridge had broken shelving and icebox was all icy and hardly fitted little things in. Oven had everything inside if covered in foil so we wouldn't see how disgusting it was - only one of the elements worked and the dial instructions were unreadable to constant abrasive wipedowns over its 20 yr lifespan. The price was extraordinarily high - preying on the visitors to the central city where there is a lack of accommodation. I am just hoping the owners are upgrading their units progressively as this was NOT where I would choose to stay again. Let the buyer beware (for want of a...

This motel complex is well situated for public transport, Alexandra Raceway, Greenlane and One Tree Hill. It is only a short taxi trip from the Airport. Seven of us stayed in two units for six days recently and were underwhelmed by the service of oour units. In the time we were there we were supplied with fresh towels each day. The bathrooms were never cleaned nor the floors vaccuumed and washed. One of our party became unwell and when I asked for clean bedding it did not arrive. I asked twice for athe bathroom to be cleaned and ended up borrowing their cleaning equipment and doing it myself. This was not acceptable and I wonder how they could allow a units to be ignored in...