Pillows Backpackers Lodge — Hotel in Hibiscus and Bays

Our room was ok, bathroom was disgusting, we didn't stay in lounge long and refused to enter the kitchen. We ate out. We realized the first night that it was emergency accommodation which is fine but maybe keep it as emergency accommodation. The owner/manager did everything and i understand how hard that must be. I told him the bathroom walls needed cleaning and he went and did an ok job of that immediately. We noticed the difference. Taking some pride in the property might get the permanent residents to do this also. The sheets and towels were lovely and clean but i didn't want to use the blanket, as didnt seem clean, which was fine as it was a very hot room. No top sheet on the single bunk bed. Flies in our room drove us a bit nuts, got fly spray but couldnt seem to get a fly. One night i had toilet paper thrown at me over the wall in the bathroom. Gross. Another night teen was going toilet and someone tried to open the door, couldn't, so they went to get manager who forced the door open, while teen forced it shut. Partner had another guest ask him for a fork at 11pm so they could eat their dinner. Loud tv playing the chaser constantly. The courtyard/outside area had a really bad smell. 2 toilets and 2 showers for the whole place. Would never stay there again, we only did this time because our plans changed and pillows was the only accommodation available. I feel sorry for the owner and guest's that have to be there, maybe they dont know any better? Everyone...

I stayed at pillows for 2 weeks for work. Worst experience of my life. The first room I was in had a tv with no remote, so I had to shove my hand behind the grubby tv to change channel as it was fixed flush to the wall, there are weird stains on the carpet, mould in the bathroom and bugs everywhere! You can hear absolutely everything through the walls, including a crying newborn, constant domestic fights, loud sex and Tv's. Don't even try to make food in the kitchen, everything looks disgusting and there are barely any utensils to use in order to cook a simple pasta meal. I'm pretty sure the backpackers is being used as a halfway house so 6 police officers turned up to arrest guests. I also had people outside my room chatting about their probation officers etc. The next week I was moved to the room that was raided by police, the carpet has been burned and hurts to walk on with bare feet and the window in the shower barely closes, so if you want people to walk past and see you naked this is a great place to stay. I ended up going to bed unwell the night just gone, in which I was abruptly woken up at 4am by a couple fighting in there room they then proceeded to have extremely loud makeup sex until 7am! I then jumped out of bed because a cockroach decided to crawl over me! Did not enjoy my stay at all and did not ever have a good...

There are very few words that can describe just how absolutely disgusting and disappointing this place is. Boy, where to start:

The kitchen is straight out of a scene from Breaking Bad - no exaggeration.

The bathrooms. I think there was a sign on entry saying to wear a hazmat suit when within 15 meters of the bathroom. Unfortunately, I couldn't quite read it due to the distracting and absolutely horrific, PTSD causing sight that was, in fact, the bathroom.

3.. The general environment feels unsafe. I genuinely saw a couple walk in with their child and bags, then immediately walk out after 4 minutes.

The service is non-existent. I don't think anyone actually owns or operates this place. We pulled our door code and information off a piece of paper cellotaped to a window.

Additional Note: we checked into our room with the paper, then went back to our car to grab our bags and there was a police van with two police officers who had just dropped off a few people to check in. Great start!

Overall, I'm not sure if this place is even real. The whole ordeal felt like a fever dream.

The rooms are actually quite nice...