Orewa Motor Lodge — Hotel in Hibiscus and Bays

The rudest customer service I have ever received! I stayed here with my 83 year old mother when we were travelling from England to visit family. Unfortunately, we were appalled and offended by how we were treated by the lady on reception. ||I politely asked how to lock the door to our room, as this wasn't a lock I've come across before (after being in the capentry trade for over 40 years) and her reaction was not only rude, she was extremely offensive and personal. I'm a recovering Stroke patient and explained that I find it hard to communicate, but rather than be supportive and patient with me, she just said offensive words including the phrase 'we have a name for your sort of people', but I left before allowing her to tell me what she calls 'us sort of people' as I already felt targeted. My mother is such a diplomatic lady and I've never known her to say a bad word about any one and even she was disgusted in this lady's behaviour. I can not believe she works in hospitality. The accommodation was fine, but I wouldn't recommend anyone to pay to stay somewhere that they will be treated this poorly. ||Reading the comments suggests we aren't the only ones she...

The rudest customer service I have ever received! I stayed here with my 83 year old mother when we were travelling from England to visit family. Unfortunately, we were appalled and offended by how we were treated by the lady on reception.

I politely asked how to lock the door to our room, as this wasn't a lock I've come across before (after being in the capentry trade for over 40 years) and her reaction was not only rude, she was extremely offensive and personal. I'm a recovering Stroke patient and explained that I find it hard to communicate, but rather than be supportive and patient with me, she just said offensive words including the phrase 'we have a name for your sort of people', but I left before allowing her to tell me what she calls 'us sort of people' as I already felt targeted. My mother is such a diplomatic lady and I've never known her to say a bad word about any one and even she was disgusted in this lady's behaviour. I can not believe she works in hospitality. The accommodation was fine, but I wouldn't recommend anyone to pay to stay somewhere that they will be treated this poorly.

Reading the comments suggests we aren't the only ones she...

We stayed here over the Christmas period for a week in December 2016. It is along the main drag in Orewa and just across the road from Orewa beach. It is around 2-3 mins walking distance to many shops and restaurants, and also a children's playground. So it's a great place for families and not far to walk to amenities. Cannot speak highly enough of the location. As for the motel itself, the host is friendly and the units are clean, tidy and contain pretty much everything you need for a comfortable holiday. The only thing I would say is that if you like watching TV or the kids want to watch TV, the Sky channels are VERY limited. We took a playstation and hooked that up to put DVDs on for our daughter. But as we were on holiday primarily to visit family, we didn't have time to watch too much TV. But this is just one thing to be aware of. TV channels are quite limited. Apart from that, it's a great, affordable motel. We have stayed two years in a row over Christmas and will most likely...