Home Hoteles Casa Arcopunku — Hotel in Distrito de Cusco

This hotel should not even be rewarded a one star. It is dirty, the rooms have no windows and the standard of amenities and space in the rooms is worse than a below average hostel. The location of the hotel is at least a 30 minute walk - uphill, to the centre of Cusco. The breakfast is a piece of 3 day old bread, juice that has been sitting out for hours in the heat and a coffee machine which refills every hour. ||The service from every member of staff at this hotel was a complete and utter joke from the moment we arrived. The organisation of the hotel and how the place is run was laughable, we stayed for a week and they tried to check us out of our hotel multiple times because they had no clue what was going on. ||On our last day we asked to use the laundry service which we dropped off at 10am, we were told this wouldn’t be ready till 9pm. Wesaid ok, they told us the price was 8 soles per kg. When asking for our laundry back to pack on our final night we were asked to pay in cash (we had spent all of our cash as it was our final day on holiday) we explained we had no cash and asked to use MasterCard, which we had paid the room with. We were told by a rude member of staff that laundry services were only to be paid with cash. We then offered (without being asked kindly) to walk to the cash point - which was a 30 minute round trip, in the cold - to withdraw the money. On arrival the member of staff informed us he had inadequate change to give us and will now take the payment on card. A complete and utter joke causing such an inconvenience on our last night, leaving a bitter taste in our mouth for...

The hotel is located close to the historical centre of Cusco. You need about 5 min by walk to The Suntempel and 10-15 min to Plaza de las Armas.||The staff is very friendly and the rooms are nice and clean, though mine was a bit cold by night. Spent only one night, but i liked it a lot. The beds are very comfortable and the bathroom was neat and clean, with small supplies and a nice hot shower :)||The inner courtyard is very cute, you can sit in the sun and enjoy your book or plan your day. ||The breakfast is very good aswell, offers toast, rolls, different types of jam, little sausage omlettes, cheese, cold cuts, mandarines and bananas, coffee, tea, hot chocolate, fresh juice and cereals. Gives you a good start for the day.||The staffs are very friendly, what ever question you have, they help you out. You can ask for a pick up or drop to the airport and they will arrange for it.||Felt very safe there, as the main door is always looked. ||If you need to buy some stuff, there are small shops around for water, cookies or any other snack you need. ||Will come back when in...

I stayed here with two friends at the beginning of December with my sister and friend. We were just traveling Peru but I had already been in Cusco for four months. That being said, I knew the layout of the city already and chose Casa Arcopunku because I already knew it would be a great location. It is just a couple of blocks from the Plaza de Armas and fun, artsy, San Blas neighborhood. The staff were very friendly and helpful. 24 hr reception was great for coming in on late flights as well. The hotel’s courtyard was really pretty, well-kept, and quite despite the location near one of the main roads in Cusco. Right outside the hotel doors is on of the main bus stops in Cusco as well, which is nice if you plan on using public transportation during your stay. As for the room, it was very clean and the beds were very comfortable. The water was hot and everything in working order. The reception also sells bottled water and some snacks since tap water is not drinkable in Peru. Overall, had an amazing stay here and will be choosing it again the next time...