Niños Hotel Fierro — Hotel in Distrito de Cusco

My experience at Niños Hotel Fierro could not have been better!||||My brother arrived at Niños around 8 a.m. after a very early flight from Lima. We were greeted warmly at reception and invited to sit in the beautiful courtyard area, where we were immediately served a hot cup of coca tea (much appreciated since it was raining and a little chilly). ||||Our rooms were ready upon arrival, and they too were beautiful. The rooms are all different, and one of the greatest things about the hotel is the personality of it: it is obvious someone took great care to design a hotel that both feels like home and will give you a memorable, unique Cusco experience. While there is not an individual heater in the rooms like you might be accustomed to in the U.S., there are more than enough warm, heavy Peruvian made blankets for the well-appointed and comfortable bed if you do get a chill.||||Niños was the first place we stayed in Peru, and throughout the rest of the trip, my brother NEVER found a place he enjoyed eating more. We had dinner and breakfast here (once we ate in the courtyard, and once in the dining area), and the food was thoughtfully made and very tasty. A unique, healthy abundance of delicious food! If you don't enjoy a meal served here, you are exceptionally hard to please (like I am - and I LOVED it).||||My regret is that I don't have the names of the friendly, talented, and professional women who served us during our stay. Everyone, from front desk to kitchen, was wonderfully friendly and patient and very good at what they do. THANK YOU!||||The hotel also has secure baggage storage if you are going trekking, and will arrange taxi transfers for you as needed.||||Lastly: when I booked, the e-mail confirmation offered an extra service where you could purchase a little extra gift for a traveling companion that would be waiting for them upon arrival. These are geared toward a romantic partner (flowers, etc.), but I was traveling with my brother - so I chose what was described as a piece of tres leches cake. I selected this option and sent a note, via e-mail, to accompany the piece of cake that would be waiting in my brother's room when he checked-in. And it was just as Niños said it would be - but better. The note was there in his room, the cake was there...but it wasn't a piece, it was a whole, beautiful, extremely delicious small cake. It could have lasted us several days, and my only other regret was that we forgot to carry it with us when we left on our Inca Trail tour. But wow - the cake was incredible, and made in-house by Niños staff.||||We really enjoyed this hotel, and I'll certainly stay again next time I...

I have stayed in this hotel (and the one in Calle Meloc) for work and pleasure several times over the years and I like it for the most part. Their mission is amazing, the place is beautiful and comfortable, and the staff attentive. The restaurant has also delicious offerings. I am giving three stars because the reservation system is inconsistent. One time I arrived to be told my reservation was not registered and since the place was full they couldn’t help me. Another time I arrived and they gave me a different room than the one I had reserved. This happened more than two years ago and I had forgot the events for the most part. I understand mistakes happen. I stayed here last week and I had made a reservation several weeks in advance. At the last minute I received an email letting me know there was a mistake in their reservation system and they had to change my reservation (one night in a room with a private bathroom and another one with a shared bathroom). I still had a pleasant stay and would come back for sure. A reliable and consistent reservation system would make this place outstanding and deserving of 5 stars...

Lack of management prevents me from giving a better rating to this hotel. Even though room and bathroom (I got the shared bath option) were clean and the hotel is cute and charming, staff seems not to follow basic hospitality rules such as not speaking loudly at 8AM in the middle of the patio - making noise to every guest to hear. Also, they shouldnt have breakfast and lunch altogether in the main restaurant as if it was their own private party. When I arrived, around 1pm, I intended to eat at the restaurant but I felt unconlmfortable - 5-6 staff members (including the waiters) who were having their feast (really!) looked at me as if saying "we are busy now, go away". I understand Spanish and know they were annoyed and spoke to each other hoping I would go away. Front desk was very polite and helpful though. The hotel needs more management, staff training and staff supervision in order to avoid misbehavior such as...