Selina Huaraz — Hotel in Huaraz

Been to 5 other Selinas in the past couple months and they were all great. Santa Teresa, La Fortuna, Nosara, Lima, and Cusco were all either 5's or 4's. This wasn't just the worst stay of the Selina's, it was the worst that I have ever had.

RECEPTION: They were constantly inconvenienced and did nothing but play Candy Crush and Call of Duty if they were there at all.

NOISE: The same reception would invite all of their friends and start blasting the music 11PM-3AM. There were only about 5 people staying there and we were all getting up at 5AM/6AM for area tours. I saw someone else mention this and agree that it wasn't guests or people coming in from outside - just some buddies of the reception.

SCAMMED: We booked a tour to Laguna 69 for the week we got there. It was 60 soles per person (more expensive than the 50 soles most people were charging). At 10:30PM the night before our tour (which pickup was 5AM the next morning) we got a knock on the door that we owed more money. They told us the tour company called and that the price went up an additional 45 soles per person. We had booked 4 days in advance and were being woken up the night of - not very happy. Went down to the reception and they said they couldn't do anything about it (even though we were paying/booking through Selina). We said we wanted to cancel because of the increase in price - they responded that we would only get a 50% refund. They tried to give the tour company our phone number and ask us to deal with it - this was around 11PM that night.

YOGA: We booked partially because we wanted to do Yoga on our off days from hikes. Selena Global confirmed that this site was supposed to have free Yoga. Reception initially told us that wasn't true, but that we could book through the app for a cost. Then the manager came and said that we get one free session, but that the Yoga teacher was never available, so it probably wouldn't happen. Different stories from everyone.

Other peoples problems - noise from humming of electricity was keeping someone up, person thought front desk was helping with an issue but saw them playing video games in reflection, person had breakfast included but the cook kept not showing up - they wouldn't refund but gave them a credit to the convenience shop. Top floor was out of toilet paper and soap the entire stay - multiple people asked them to refill. I eventually saw someone go in and go to the bathroom for a while and had to do the walk of shame out to another bathroom.

DO NOT STAY HERE, but in general, Selina's are...

The staff was nice and we got the ONLY good micro room for our stay. Unfortunately, that is the only good we can say about Selina Huaraz. There are 6 micro rooms in the building and ONLY ONE has a proper window (the one shown on the webpage). The rest are tiny holes with a window to a hall. The good part is that the bathroom is always shared only between two micro rooms. The bed was not as good as we're used to in Selina (kind of small with a weird mattress). The shower was nice and hot though. The coworking space is horrible and really not worth paying for. We spend a lot of money because of it and the connection is VERY slow (about 3Mbps, not stable). You might think it's because it's in Huaraz, but for example in California cafe, they have great internet and we moved to an Airbnb later, where it was around 40 Mbps as well. Also, the coworking area is dark and very cold. There is no coffee, only a kettle, and some tea. Everybody who paid for the coworking space ended up working from the kitchen, it's really not worth spending money. There are loud parties with really bad music every Friday and Saturday. Which, at a place where most people come for hiking doesn't make any sense. You have to wake up very early for the hikes and you want to rest after. No one we met was happy about it, yet they keep the party going until very late in the night/early in the morning. Sometimes even the whole day. The yoga is not every day (as it's supposed to be for the coliving program) and it's only in Spanish. For some reason, the yoga room was closed towards the end of our stay „for maintenance “, so we couldn't use it. There was no maintenance happening from what we saw and it was open for the common class. The kitchen is very poorly equipped. Partially because people are constantly stealing stuff, but also because Selina doesn't want to invest in proper equipment. The movie room was closed „because of covid“. They used it as a storage room for luggage, yet you have to pay 10 sols per day per bag. Which, since you're already paying for the movie room you can't use seems...

be careful!! I do not recommend this hotel to any tourist 1.- the hotel at night works as an illegal bar / club every day! and sells alcohol to anyone outside not only guests! They were 2 days without being able to sleep, despite the fact that the next day we had to leave early for an excursion and we begged them to lower the volume of the music but the hotel employees were very rude. The screams of drunk people and the music of the DJ continued until almost 2-3am (even with a curfew from 9pm). 2.- Check out of hell! two workers went up to the room to look for stains on the sheets, they had led flashlights and I think even a magnifying glass. There were 2 small dots