Hotel Retama Machu Picchu — Hotel in Machu Picchu

Beware - a lot of the TripAdvisor reviews are fake.||The hotel is average at best, specially compared to the high TripAdvisor reviews||What’s good?|| Bed - Clean and comfortable||Staff - Friendly and helpful. Gave me a box for breakfast for my toddler, stored our bags etc||Breakfast- good overall as it’s included. Don’t expect luxury items||What’s bad?||Bathroom - Poor. The bathrooms are tiny, blue in color and dated, not worth the price of the room. I didn’t get hot water and had to request the staff to come and check, especially when I was getting late in the early morning to go to Machu Pichu. Staff was very helpful in fixing it but for $85 USD, you expect hot water to just work. Also no hot water in the sink (not a big deal but FYI)||Temperature- no air conditioning or heat. Windows were kept open in April, hence it wear really chilly and hard to get the temperature back to a decent level via blankets||Location - a bit of a walk, not nothing crazy. Good view of the river.||The main reason I’m taking away 2 stars -||Reviews and Rating didn’t match reality. Later I found that most of the TripAdvisor reviews from Sept 2024 etc seem to be purchased/fake - it was a bunch of random accounts that have posted just 1 content in their TripAdvisor history....

We spend one night at this hotel when visiting Machu Picchu. The place is OK and staff was great. They do anything to make sure you are comfortable. The place is a little hotel but they do a pretty good job maintaining the lobby areas and surroundings.

Breakfast was good but not great. However, staff is so nice that it really compensates.

One thing to keep in mind is that this is a 5 story building but there are no elevators. Staff will help bring your luggage but you will have to use the stairs all the time.

Another thing, if you are coming from the train station like we did, the hotel is about 10 to 12 minute walk. It's not a long distance but the street is very steep. There are no taxis in Aguas Calientes so if you bring lots of luggage be ready to take a few breaks before you get there.

In general the place is nice and in a good location. Our room didn't have AC or heater but staff got us a heater for the night. We loved the sound of the river right in front of the hotel. The street behind this place is full of restaurants with somewhat of a...

Booked thru Yapa Explorers as a 3star hotel upgrade in conjunction with 2-day Machupicchu tour. Lovely proprietor, but didn't meet her until we struggled dealing with her less than welcoming staff; and had decided to go elsewhere. It is a very steep walk to reach the hotel. While not uncommon in Aguas Calientes, there are properties closer to train station on flatter ground, important when tryingvto avoid altitude sickness.

Of note: the room was cramped and noisy. The sink water shot out all over the very tiny bathroom. The windows open to interior courtyard; like motel, not 3star hotel. No way to avoid listening to guest on phone in common area. No outside windows. No bottles of drinking water as with most hotels.

We switched to alternate (Qoya Palace) at our own expense. Not perfect, but night and...