Emerald House — Hotel in General Luna

We were 5 girls traveling in one of the most beautiful places in the world for holiday. The owner of the Emerald house on the first day was very polite and kind.On the second day the cockroaches started to appear .We didn't complain ,tryed to deal with it ourselves. We would see 2-3 cockroaches per night. The forth day we saw a mouse in the house. At the point we mentioned that to the owner and she replied that it is normal and she has mice in her house as well. We asked around and understand that other houses on the island do not have the same issues so maybe that's not so normal. On the sixth day we left 3 bikinis in the bathroom ,by the time we came back we found them eaten by mice! And the story gets worse ,one of my friends didn't notice that and wore the bikini only later to realise that it had been eaten by a mouse on the sensitive area! We panicked as you can get a deadly disease from mice. Of course we got scared and went to speak to the owner ,she dismissed us very rudly saying we need to take it to the manager as she has to go surfing ,she just lit up a cigarette turned her back to us and left. That was the first time in my life that I see a professional behaving like that. The manager was more willing to help us. He told us that they will spray and put mice traps and that happened . They put onions in every room of the house with rat poison on. The sight and smell of that was repulsive.We asked refund for our destroyed clothes ,which we got after a lot of pressure . They offered us the option to change house but in the middle of our holiday and in a place as crowded as Siargao was not easy to find a house for 5 people so we stayed. After that every day that we would meet the owner she would pretend that she does not see us ,and on point avoiding us showing full lack of respect. Unfortunately regardless the rat poison and the onions the mice problem did not go away. We found one more in the wardrobe which was broken and would not close properly. The mice ate two more bikinis and underwear. That was a very disgusting and scary experience for all of us.When I mentioned that to the manager he came and ducktaped the wardrobe door ! Complete lack of professionalism. He agreed to refund us for the further damage that was done to our clothes but that never happened. Untill the last day we stayed in that house we were forced to keep all our belongings locked in the suitcases as if we were camping from fear of having more of our personal items destroyed or eaten by mice. That was a very unpleasant experience for all of us. Furthermore all the fans and many of the furniture were full of rust which destroyed even more of our clothes. Nevertheless the substantial damage of our belongings the thing that hurt us the most was the cold and rude behavior of the owner. These kind of people shouldn't be working in the tourism business. I regret my stay in that place and strongly urge the potential guests of the emerald house to think...

We were 5 girls traveling in one of the most beautiful places in the world for holiday. The owner of the Emerald house on the first day was very polite and kind.On the second day the cockroaches started to appear .We didn't complain ,tryed to deal with it ourselves. We would see 2-3 cockroaches per night. The forth day we saw a mouse in the house. At the point we mentioned that to the owner and she replied that it is normal and she has mice in her house as well. We asked around and understand that other houses on the island do not have the same issues so maybe that's not so normal. On the sixth day we left 3 bikinis in the bathroom ,by the time we came back we found them eaten by mice! And the story gets worse ,one of my friends didn't notice that and wore the bikini only later to realise that it had been eaten by a mouse on the sensitive area! We panicked as you can get a deadly disease from mice. Of course we got scared and went to speak to the owner ,she dismissed us very rudly saying we need to take it to the manager as she has to go surfing ,she just lit up a cigarette turned her back to us and left. That was the first time in my life that I see a professional behaving like that. The manager was more willing to help us. He told us that they will spray and put mice traps and that happened . They put onions in every room of the house with rat poison on. The sight and smell of that was repulsive.We asked refund for our destroyed clothes ,which we got after a lot of pressure . They offered us the option to change house but in the middle of our holiday and in a place as crowded as Siargao was not easy to find a house for 5 people so we stayed. After that every day that we would meet the owner she would pretend that she does not see us ,and on point avoiding us showing full lack of respect. Unfortunately regardless the rat poison and the onions the mice problem did not go away. We found one more in the wardrobe which was broken and would not close properly. The mice ate two more bikinis and underwear. That was a very disgusting and scary experience for all of us.When I mentioned that to the manager he came and ducktaped the wardrobe door ! Complete lack of professionalism. He agreed to refund us for the further damage that was done to our clothes but that never happened. Untill the last day we stayed in that house we were forced to keep all our belongings locked in the suitcases as if we were camping from fear of having more of our personal items destroyed or eaten by mice. That was a very unpleasant experience for all of us. Furthermore all the fans and many of the furniture were full of rust which destroyed even more of our clothes. Nevertheless the substantial damage of our belongings the thing that hurt us the most was the cold and rude behavior of the owner. These kind of people shouldn't be working in the tourism business. I regret my stay in that place and strongly urge the potential guests of the emerald house to think...

As a party of 5, we stayed in Peacock house for nearly two weeks in May.|Peacock house is surrounded by lovely flowers and trees. |Besides the nice design of the house (wood, open) it was really convenient: on the upper floor there are 2 rooms with queen beds and AC and 1 large bed on the deck, and on the ground floor 1 open kitchen and a super large sofa were you can chill. 1 bathroom (shower) with toilets and some separate toilets. But I might stay that we hung out most of the time on our terrace in the hamac and benches. Eventually there is an outside shower (hidden).|During our stay the house was regularly cleaned and water dispenser renewed (little charge after the 1st one is emptied)so we could fill in our water bottles.|Ahead of our stay, we had so many questions that the owner kindly replied to. During our stay, Dalvina kept on filling us up with tips and nice recommendations (surf instructor, restaurant, things to do, ...)|Pick up from the airport was arranged.|Laundry service offered on site is good taking from 1 to 2 days and gentle for the clothes. |The spa offers massages that were amazing, including some with home made aloe Vera gel, that saved our sun burnt skins.|Unfortunately, the people in charge of the restaurant were on leave (the owner provides them with the spot but does not manage it), so we could not taste it.||Emerald house is located a little bit outside of General Luna but not too far away (you can easily find a ride into town (or be helped by the nice staff from EH. |Hence, it’s quiet and really close (walking distance) to nice places (shaka, ...) to have breakfast and great surf spots (Cloud 9, Quicksilver, Tuason).||We would definitely come back and stay at Emerald...