White Coral Hotel — Hotel in Malay

I booked for a Deluxe Room paid already through online. And I booked a Standard Room for my parents-in-law paid cash at the hotel, both for 5 days and 4 nights. When we arrived at the hotel, they upgraded our Deluxe Room to a Family Room for 3 nights without asking our permission if we are willing to take it. We appreciate the free upgrade but the problem is the Family Room is located in the penthouse or 4th floor without an elevator. To avoid being booked or transferred to different hotel. We're forced to accept the upgrade. But aside from that, there's a lot of problem in the Family Room. The sink in the kitchen's lavatory is clogged, the other room's AC is very noisy to use, and the television has broken reception that creating after images from the screen, the internet connection is ON and OFF frequently. Then we just advised that after our 3rd night in the hotel, we need to be transferred in the ground floor with no kitchen or counter, with broken bidet, the fridge is not working and there's no ventilation since there's no window for the room has been constructed with a glass as its walls.

The most terible thing happened is the brown out in the island is so frequent. And as a business owner of a hotel, they must anticipated it and provide a generator for the establishment. But the only thing happened while we're staying is to suffered by the inconvenience of not having electricity for more than 12 hours since the hotel don't have a generator, feel the hotness and the darkness of the room. No electric fan that the hotel can provide for the guest while brown out.

We directly reported this incident with the person running the establishment but their response is very poor. We tried to ask for compensation and they give unsatisfactory settlement to compensate the inconvenience experienced by their guests. But take note the service of their housekeeping, that's the only part of the hotel that I can commend.

I highly recommend to the owner of the hotel to fix the problem we encountered and address the improvement of the service providing for your guests. This comment is to help you grow your business and to provide excellent experience to your guests and...

I booked for a Deluxe Room paid already through online. And I booked a Standard Room for my parents-in-law paid cash at the hotel, both for 5 days and 4 nights. When we arrived at the hotel, they upgraded our Deluxe Room to a Family Room for 3 nights without asking our permission if we are willing to take it. We appreciate the free upgrade but the problem is the Family Room is located in the penthouse or 4th floor without an elevator. To avoid being booked or transferred to different hotel. We're forced to accept the upgrade. But aside from that, there's a lot of problem in the Family Room. The sink in the kitchen's lavatory is clogged, the other room's AC is very noisy to use, and the television has broken reception that creating after images from the screen, the internet connection is ON and OFF frequently. Then we just advised that after our 3rd night in the hotel, we need to be transferred in the ground floor with no kitchen or counter, with broken bidet, the fridge is not working and there's no ventilation since there's no window for the room has been constructed with a glass as its walls.The most terible thing happened is the brown out in the island is so frequent. And as a business owner of a hotel, they must anticipated it and provide a generator for the establishment. But the only thing happened while we're staying is to suffered by the inconvenience of not having electricity for more than 12 hours since the hotel don't have a generator, feel the hotness and the darkness of the room. No electric fan that the hotel can provide for the guest while brown out.We directly reported this incident with the person running the establishment but their response is very poor. We tried to ask for compensation and they give unsatisfactory settlement to compensate the inconvenience experienced by their guests. But take note the service of their housekeeping, that's the only part of the hotel that I can commend.I highly recommend to the owner of the hotel to fix the problem we encountered and address the improvement of the service providing for your guests. This comment is to help you grow your business and to provide excellent experience to your guests and...

I had some apprehension taking this hotel. Map was not clear how far hotel is from beach and not clear what was in hotel vicinity. ||||All apprehension disappeared upon arrival. Dear Ruby allowed us to check in at 830am without extra cost since penthouse was not occupied. We are so grateful because of sleepiness from overnight connecting flight.||||Hotel is exactly like photos. Wysiwyg. ||||Rooms were basic with some decor. No frills. There was free wifi and cable tv and kitchen and fridge.||||Penthouse only has 1 bathroom. Only master room has aircon and room can sleep 3 adults. ||||It was super windy during our stay over cny period. Hence buddies in non aircon room were ok. Sleep with window open and no mozzies. ||||But for non tropical residents the ants may be a nuisance. We are from sg so we are used to harmless ants.||||Location is just fantastic. Massage downstaors and jonah for bfast just 2 mins stroll. ||||View from penthouse not perfect but great for sunset. ||||Top rating because value for money. Note there is church downstair. Boracay is plaace for early morning beachwalks as less hot. ||||Will...