Hop Inn Hotel Tomas Morato Quezon City — Hotel in Quezon City

I just had the worst experience from their FO staff named Meek. She has the most condescending attitude and robotic customer service. Hop Inn is positioning itself as a no-frills hotels with friendly vibes as evidenced by its interiors. ||Unfortunately, their staff needs to be re-trained. When I checked-in, I was asked for a government-issued ID. I didn't bring one, only my company ID. She lectured me. And I asked her, if this if going to work or not. She lectured again.||She accepted my company ID. I informed her that this policy should be reflected in booking.com where I made the booking. Because on my end, I didn't see any reminder about this.||She asked me to sit down. I saw that the person ahead of me is almost done. I said No, I'll wait. The guy ahead of me left. I thought he finished his check-in.||I waited for quite some time. I thought she was already processing my check in. I asked her to hasten the process because I have a deadline and I go to the room and to work on some tasks. She didn't respond and she just ignored me.||The fact is, the person ahead of me didn't finish the check-in process. He went out and buy food. ||And the FO staff (Meek) allowed that to happen and made me wait. I told her, you should have not allowed that to happen. You know you have a queue. She should have not allowed the person ahead of me to go out and buy food without completing the check-in process. She should be able to manage her time and tasks.||She didn't say anything, didn't apologize. She just retorted: the policy about the gov't issued ID is in Booking.com. Wow! What condescending attitude!||I checked in inside the room and opened my laptop. When I clicked: message the property, thats the only time I saw the policy about the gov't issued ID.||If I didn't intend to message the property, I wouldn't have seen that policy. It should be best to place that policy somewhere more affront.||So sad to experience this in Hop Inn. I believe it has the best potential because the rooms are new and clean, though the aircon can be made to...

I recently stayed at the Hop Inn Timog and was impressed by its exceptional value and convenient location. From the moment I arrived, the staff was friendly and efficient, ensuring a seamless check-in process. The hotel is ideally situated in Quezon City, close to dining hotspots, entertainment venues, and business areas, making it perfect for both leisure and work-related trips. The rooms were impeccably clean, modern, and surprisingly spacious for a budget-friendly option. The bed was comfortable, and the air conditioning worked perfectly, ensuring a good night’s sleep.The bathroom was spotless, equipped with all the basics, and the hot water supply was reliable. Though the hotel doesn’t provide a restaurant, it’s surrounded by numerous eateries offering a variety of cuisines within walking distance, so dining was never an issue. The lobby had a minimalist yet welcoming design, and the 24/7 front desk staff were always available to assist with any queries or requests, showing a genuine willingness to help.For those traveling by car, the on-site parking was a convenient bonus. The hotel also has strong Wi-Fi, which made staying connected easy throughout my visit. Security is another aspect worth mentioning; the building felt safe, with keycard access required to enter both the elevator and rooms.Overall, the Hop Inn Timog is an excellent choice for budget-conscious travelers who don’t want to compromise on cleanliness, comfort, or location. While it doesn’t offer luxury amenities, it delivers exactly what it promises: a pleasant and hassle-free stay. I highly recommend this hotel to anyone visiting Quezon City and will undoubtedly return on my next trip...

Hi, my all over stay is satisfactory (everytime). Just one little issue here. I've been you're loyal customer for almost 2 years now, every time I visit my brother in manila. I already checked in you're branches like Hop inn ortigas, Hop inn makati, but mostly Hop inn Tomas Morato. This is not a complaint, I just want the management to know. Last June 29, 2023 I checked out at around 12pm in the afternoon, and it took a little while for the room attendant to check, event though I don't have anyone at the same time to check out, then the room boy showed the front desk his cellphone showing a photograph. That photo he took is from my room 607, the door locked is broken. Ms Bea the front desk that time asked me if I broke it, and I said no. When I checked in it is already broken. Ms Bea informed me that it is possible to be charge it on me but she didn't. Like I said this in not a complaint. I told Ms. Bea that, several times i checked in, there are things that are broken in the room but I didn't reported it to the front desk, like for example last May 2023 i checked in, the shower head is broken. I just want the management to know that the one who cleaned that room didn't report it or maybe he is the one who broke it. For me this is not fair for you're future guests. I think before you give a room to the guest make sure everything is okay and functioning well. Like me, Im not a person whose always complaining, that's why it didn't come to my mind to report it. Still this will no affect me for continuing to be you're customer, but hopefully this issue will not be repeated. Thank you. Hoping for...