Grand Hyatt Manila — Hotel in Taguig

Not a "grand" Hyatt.

For our weekend stay we booked the Grand Executive 1bed suite at US$450 a night.

Never again.

The suite is on the 58th floor which is directly below their bar, The Peak. Which has an insanely loud house band, as evidenced by the thumping beat in our bedroom at 00:30.

Nobody was answering the phone so I had to get dressed again and go down to reception to ask that it be remedied.

I was told they were 100% full so couldn't move us. In fairness the duty manager did get the music turned down by 01:10, but this isn't what you expect to deal with in a premium suite.

Now, regarding the suite let's talk about the good things; It has great views across Manila. It is spacious, has an extra powder room. Both toilets has Toto Washlets which was good to have.

Now let's talk about the less great things (see pictures):

1. stained furniture

2. dining table with three chairs...presumably one was damaged and never replaced.

3. incomprehensible switches for curtains - all the labels are worn off so you have to cycle througn eight different switches to figure out which is to open or close the sheer curtains or blackout curtains.

4. talking of blackout curtains - they were very thick and we're to try and sleep in the room with the band playing above and in this terrible bed.

5. as an Exec Grand suite we had access to the Grand (sic) Club. Signs about dress code everywhere were apparently not enforced so why have them?

6. The Grand Club breakfast is 0630-1030. We Arrived at 0920 and you can see from the pictures the state of the buffet. No glasses, no cups, empty fridges and empty serving stations.

7. as you enter, you must have your bags scanned and pass through a metal detector, which beeped and flashed red for every person that passed through it, which also makes me wonder: why make all the guests go through this security charade? If you try and enter through any other door you get redirected to the (ineffective) security door. Except if you enter via the Metrobank ATM lobby in which case there's nobody there in the evening, making all these "security" arrangements pointless.

8. On the morning of departure I got an email inviting me to checkout online. So I dropped off the key cards and into a taxi to the airport, intending to checkout online. Of course, to add even further insult to a detestable experience, I got the "We're sorry but online checkout isn't working, please go to the front desk". (See picture). Well, that was too late.

9. To really put the nail in the coffin, we got an email from the Grand Club Assistant manager about our noise complaint two nights earlier, wishing to meet us in person before we check out. She sent the 2.5 hours after we left! Even their service recovery needs serviced recovery.

10. During the evening turndown they took our used towels and didn't replace them, which of course you don't discover until you step out of the shower dripping wet. Had to dry myself on a bathmat!

So the room gets one star for all the reasons stated above.

Service only gets one star because the night manager did get the music turned down after 40mins of complaining. Admittedly I went full Karen-mode so I added an extra star for him remaining calm and pleasant. At check-in the desk agent gave us the wrong details about the room and breakfast options and it wasn't until I asked that she begrudgingly made an excuse about that being "an old copy".

I've usually had excellent stays in Hyatt properties. The Grand Hyatt name comes with a higher level of expectation. The premium Executive Grand Suites comes with an even higher expectations of excellence.

But instead I paid nearly US$1,000 for two of the most uncomfortable nights of (no) sleep, poor Club facilities and absent any kind of service recovery. Old, tired room with chips and patches where the floors have been repaired, damaged and missing furniture, worn-out, drab and hugely disappointing.

I would absolutely discourage anybody from booking the Exec Grand Suite, it is not worthy of the...

I booked a Grand Suite for my wife's birthday. The hotel building and view was fabulous, but the service is lacklustre and disappointing, especially for a 5star hotel. I dont usually write reviews, but my disappointment is too much that i have to take the time to write this review. Listed below are the reasons why i am disappointed at their service:

On the day of check-out, my wife and I decided to go to the lounge's mezzanine for refreshments before driving home. We waited a few minutes but none of the waiters approached us, even though i raised my hand multiple times and even stood up for attention. I am sure one of the waiters saw me with my hand raised, but he just pretended not to see me and looked away. I then approached the bar area and asked if someone can serve us. The waiter at the bar, Jessie, said he cannot serve us as the mezzanine is reserved for customers who spend at least 20,000 pesos. I explained to him that I have an infant i wouldn't want to sit next to the crowd seated at the main lounge level, and that I have spent more than 20,000 pesos just by checking in, not to mention the the money I've spent on food while checked-in. He said that it is their policy and he refused to serve us. I asked for his manager, and he also refused to serve us despite explaining I wouldn't want to have my infant near the crowd at the lounge's main level due to covid. I asked him if he thinks what they are doing is inconsiderate, and he said yes it is inconsiderate of them. But still, he and Jessie refused to serve us. I walked away in disgust.

I noted in my booking that I need a crib for my infant, and that it was my wife's birthday. Hours before check-in, i called the hotel's hotline to confirm if they took note of my request for a crib, and if there will be a welcome cake for my wife's birthday. The agent said there was no such note for a crib nor a birthday celebrant, although i am certain that I included my request in the booking. I even checked my email and saw my request in the original booking. The agent said she will take care of it, and that the hotel staff would be notified of my request. After checking-in and entering the Grand Suite, there was no crib, and no cake. I called the receptionist and she said there wasnt any request made for a crib, and that they were not informed of any birthday celebrant. Receptionist said she will send housekeeping for the crib, and staff from the Grand Club to send a cake. The cake and crib arrived shortly after. Good thing they made up to it and service was fast.

I tried to go up the 57th floor for the Grand Club, but the keycard given to me doesnt have access. I called the receptionist and asked if they can send me a keycard that has access to the 57th floor. Receptionist said they will send a keycard shortly. It took 4 calls to the receptionist and almost 1.5 hours of waiting before someone arrived with the keycard that has access to 57th floor. Terrible service. Why does it have to take that long to send a working keycard?

Not all staff are terrible in this hotel. It's just that there's these bad eggs that do not know how to serve in a 5star hotel, and they should be retrained or replaced. I wouldn't recommend this hotel because of the terrible and disappointing service from...

When it comes to luxurious accommodations in Manila, the Grand Hyatt Manila stands head and shoulders above the rest. From the moment you step foot into this opulent oasis, you're greeted with impeccable service, modern elegance, and a commitment to excellence that defines the true meaning of hospitality.

Location: Nestled in the heart of Bonifacio Global City (BGC), Grand Hyatt Manila enjoys a prime location. Its proximity to high-end shopping centers, vibrant nightlife, and cultural attractions makes it a convenient choice for both business and leisure travelers. The hotel's location also provides breathtaking views of the city skyline, adding an extra touch of charm to the overall experience.

Rooms: The rooms at Grand Hyatt Manila exude sophistication and comfort. Spacious and well-appointed, each room is a sanctuary of relaxation with plush bedding, top-notch amenities, and state-of-the-art technology. The floor-to-ceiling windows offer panoramic views, allowing guests to wake up to the stunning Manila skyline. The attention to detail in room design showcases the hotel's commitment to providing the ultimate in luxury.

Dining: Grand Hyatt Manila takes its dining options seriously, offering a diverse array of restaurants and bars that cater to every palate. From the finest steaks at The Cellar to delectable Asian cuisine at No. 8 China House, each dining venue promises an exquisite culinary journey. The Grand Kitchen serves an impressive buffet spread featuring international delicacies, while The Peak Lounge offers a relaxing setting for afternoon tea or cocktails with a view.

Facilities: The hotel's facilities are second to none. The outdoor pool deck is a haven of relaxation and tranquility, offering an oasis amidst the bustling city. The Fitness Center is well-equipped, allowing guests to maintain their fitness regime during their stay. For those seeking ultimate relaxation, the Regency Club offers exclusive amenities and personalized services.

Service: The Grand Hyatt Manila sets a new standard for exemplary service. The staff is warm, attentive, and always ready to go the extra mile to ensure guests' needs are met. Whether it's arranging transportation, suggesting nearby attractions, or accommodating special requests, the hotel staff consistently delivers with a smile.

Meetings and Events: For business travelers, Grand Hyatt Manila provides a comprehensive range of meeting and event spaces. The state-of-the-art facilities, coupled with professional event planning services, make it an ideal choice for hosting conferences, seminars, and...