Emporium Lisbon Suites — Hotel in Lisbon

Overall my impression of this hotel is negative. While there are a few positives such as the central location, easy self check in, nice views of the square and the water, and a comfortable bed, the problems far outweigh them.||The most serious issue is safety. Both elevators have not been serviced in seven years and their inspection certificates expired in 2020. When I asked management about this, they told me that inspections are only required every five years. That is not true. Portuguese law requires inspections every two years for hotels, and even if it were every five, the elevators would still be long overdue. This shows very poor management and trying to mislead guests about something as critical as safety is dishonest and dangerous. I would strongly advise anyone staying here to avoid using the elevators.||Other problems included very slow WiFi, a dirty bathroom fan, a shower that smelled of sewage, a clogged sink, a toilet flush that did not work properly, and a fridge that was very loud at night, making earplugs necessary. During our stay there was also a large concert right outside in the square, with music and vibrations shaking the room until midnight. We were not warned in advance (only a few days before), and if we had known, we would not have booked this place.||This hotel may look appealing from the outside, but the lack of proper maintenance of the bathrooms, expired elevator certifications, and the dishonest response from management make it a place I...

Overall my impression of this hotel is negative. While there are a few positives such as the central location, easy self check in, nice views of the square and the water, and a comfortable bed, the problems far outweigh them.

The most serious issue is safety. Both elevators have not been serviced in seven years and their inspection certificates expired in 2020. When I asked management about this, they told me that inspections are only required every five years. That is not true. Portuguese law requires inspections every two years for hotels, and even if it were every five, the elevators would still be long overdue. This shows very poor management and trying to mislead guests about something as critical as safety is dishonest and dangerous. I would strongly advise anyone staying here to avoid using the elevators.

Other problems included very slow WiFi, a dirty bathroom fan, a shower that smelled of sewage, a clogged sink, a toilet flush that did not work properly, and a fridge that was very loud at night, making earplugs necessary. During our stay there was also a large concert right outside in the square, with music and vibrations shaking the room until midnight. We were not warned in advance (only a few days before), and if we had known, we would not have booked this place.

This hotel may look appealing from the outside, but the lack of proper maintenance of the bathrooms, expired elevator certifications, and the dishonest response from management make it a place I...

I had a wonderful 4 night stay at the Emporium Lisbon Suites. I actually wish I stayed here during my entire trip, so now I know better! I liked the self check in process, as it was very easy.

As others have mentioned, the location is supreme. I was on the second floor with a water view which I really enjoyed. These units are huge and I really appreciated the space as compared to the smaller boutique hotels in Lisbon which I've stayed at.

I will mention, I stayed on the second floor, although it was great, I could hear the people above me. These suites are meant for families, so there can be 4-5 people in one suite. One particular morning I heard lots of noise from the upstairs unit. I live in a single family home in the U.S. and not used to sharing walls, so I'm more sensitive to noise. But if you're used to it, it probably won't bother you.

Regardless of the noisy upstairs neighbors, I would stay here again! Enjoy Portugal and everything is has to offer. Lisbon is a special city in...