Martinhal Lisbon Chiado Luxury Hotel & Apartments — Hotel in Lisbon

We stayed for the first time in Martinhal Chiado March 2019 having decided that its child orientated attitude suited us very well with our 18month old, we had already booked Martinhal Sagres for later in the year so when we say this site in Lisbon we thought why not.

Price wise its certainly not the cheapest but the value for money seems to be there.

The hotel is located in Chiado a central area of Lisbon easily accessible with lots to do nearby. Upon arrival we were greeted by a friendly member of staff who helped us with our bags and check in and brough us to our room, a Deluxe Studio (501) which was on the top floor. It was bigger then we expected with the Kitchen located in a seperate room which was ideal.

Located on the top floor the ceiling is all funny angles making the useable space limited but the feeling of a large space.

the Bed was very large and comfortable with lovely memory foam pillows, the kitchen was extreemly well equipped with just about anything you would need there to cook a full dinner if you chose to do so!

The bathroom was a little bit cramped in my opinion but workable.

A cot and baby equipment including a nappy bin were all ready for us to arrive along with plastic plates / cups and child friendly cuttlery... also provided was a nice free welcome board with snacks / water / milk etc... and a nespresso machine with some free pods.

The breakfast was ok. I think this is where the service falls apart just a touch... Cafe M the hotel Restuarant / Bar is not done well in my opinion, menu options are limited, especially for smallies with just 5 things to choose from and some of those just a mild variation on each other ie salmon with rice or chicken with rice.

At breakfast it wasnt quite clear what was included but the staff were pleasent and helpful. What is a REALLY nice touch is you can order breakfast to your room free of charge which we did for the remainder of our stay.

We had booked babysitting on 2 nights of our stay but alas on the first night our son was a little off form... we sent the baby sitter away and had to pay for the full 3 hours which was a sting in the tail... I could certainly understand a charge but the full amount hurt a bit. The baby sitter was friendly as can be though and it was not her fault... we should have asked her to return in an hour but we were a bit flustered.

The second nights baby sitting went well with the same baby sitter it went without a hitch.

We never got to use the kids club as we were busy each day but it seems very well setup, and also available is the playroom which we brought our son to several times and he was quite happy to play in there.

On our last day checkout was straight forward and they kept our bags until later, we also were able to make use of the play room later that day (and changing facilities) while waiting for our Uber to the airport.

Overall I liked the place alot, nice decor nice staff nice location.. price is a touch higher (especially in peak when youd have to pay for the kids club!) but im certainly looking forward to our visit to Sagres later in the year even more...

When planning our trip to Portugal, Martinhal was high on my list of family-friendly places to stay. The hotel tends to sell out quickly, especially during the summer break, so we felt lucky to snag a reservation—even if it was just for a day and a half.

We arrived early in the morning (around 8 a.m.) and were able to do a paid early check-in. Since the room we originally booked wasn’t available yet, the hotel kindly upgraded us at no extra cost.

We stayed in a spacious two-bedroom, two-bathroom apartment that included a king bed, two twin beds, a bunk bed, a full kitchen, and even a washer and dryer—super helpful when traveling with kids or packing light. The apartment was clean, the beds were comfortable, and the whole place truly felt like a home away from home.

The staff were exceptionally kind and welcoming throughout our stay. The location is also excellent—centrally located and within walking distance of everything we needed. A sweet touch: the housekeeping team gave us delicious homemade cookies that our kids devoured immediately.

Our children (ages 4 and 10) loved the beautifully set-up kids’ room. The hotel also offers babysitting services and themed activities, which is great for longer stays. While we didn’t use this service, the staff in the kids’ area were warm and engaging.

Breakfast at the hotel requires a reservation but is included with your stay. The food was excellent, with a wide variety of options and accommodations for dietary needs. Again, the service was top-notch.

We had hoped to stay again on our way back through Portugal, but unfortunately, the hotel was fully booked. That said, I’m so glad Martinhal was our first stop—it really set the tone for a wonderful trip....

Bottom line up front: All hotels  (not just family ones) should emulate the service, prefessionalism, and style of Martinhal Chiado Family Suites Hotel.

Even prior to my family's arrival the concierge team was responsive and helpful with questions about our stay and the area via email. Upon arrival Paulo greeted us at the door and a kid club team member gave us a tour of the kid and baby club. The kid club has toys, a projector with large screen, & a crafts section. The baby club has toys, large bean bags, a tent, and a peaceful ambiance. The hotel is minutes walk from the river and serene lapping waves and the hustle of the Chiado shopping area, but perfectly set away from heavy foot traffic.

Victor gave us a tour of the hotel explaining the security in place and showed us our single room deluxe suite. This room had all the bells and whistle from a stocked kitchenette, a washer/dryer combo machine, bunk beds in a living room with child safe furniture, a crib/playpen we requested and even potty seats and chairs with a stool in the bathroom (I didn't even think of that necessity myself).

My 3 yr old son was the only child in the kids club for 3 days because we stayed during mid-low season and he loved it. He didn't want to leave each time we came to pick him up and he always had some type of craft he had done that day. The team were the kindest people and I can not say enough great things about them but specifically Bruna was the light of the childcare team. She is competent, professional, and a sweetheart. I wish I could take her back home with me as a nanny!

Every bit of my experience with this hotel was a pleasure and every staff member a jewel. Including Ricardo and Felipe in the...