Hotel Prince Rooftop — Hotel in City of Belgrade

Even 56 Euro per night is to much for such a hotel room. We arrived to the hotel after midnight with no wifi, the front desk closes early and there were no one in the hotel. We got proforma invoice with street address No. 25. But a blured video show in 1/10 of second house was not No 25, but 10. We got the key from a box about 40 cm above pavement level in dark and filthy urine loggia. To our shock, it was not cleaned. Stains on the walls and mesh curtain. Windows next morning was not clean, the blackout curtain was 40 cm to short. Tremendous noise from the outside A/C, like level of airport. We called by the hotel's emergency number and they told us in Soviet service style we could just find other hotel 2 am if we were not happy. What a service for mislead house No. and complains !!! Besides dirt, the toilet is really small, and not built for normal size humans.

Worst...

We arrived to the hotel at midnight, the front desk closes early and there were no one in the hotel. We got the key from a box and opened the room. To our shock, it was not cleaned up after the previous clients. We called by the hotel's emergency number and we were asked to send them the photos and said that they will call back (we barely could do it since the wifi was bad) When we got the call back they told us that they are really sorry, but there is nothing they can do to help us. There were no free rooms and no one was going to clean up our room.

As the solution, they said that they can recommend some other hotels down the street and promised not to charge us for their hotel.

That's how in the middle of the night we were looking for a replacement hotel.

Worst...

I booked a room directly with Prince Rooftop Hotel and received written confirmation that cancellations were free up to 48 hours before arrival.||I cancelled my reservation four days in advance, well within the allowed time. Despite this, the hotel ignored multiple messages via email and WhatsApp. When they finally replied, they falsely claimed the reservation was “non-refundable,” directly contradicting their own written policy.||I received no refund and was forced to file a chargeback with my credit card company.||This kind of behavior is unacceptable from any hospitality provider.|Poor communication, no accountability, and misleading information.|I do not recommend...