Boutique Hotel ERB — Hotel in Banská Štiavnica

Most importantly, we barely got any sleep, due to the windows and skylight in our 2 bedroom, very expensive room having insufficient window coverings. Rooms are way too bright to sleep. The rooms had gabled windows which only have light filtering shades for the upper floor bedroom and the same shades with curtains on lower level. The curtains do not cover the windows, as they are slanted.

The sun came up before 5am on the 2 mornings we spent at this property. Having nothing decent to block the light does not allow the guests to sleep.

Further, the toilet and bathroom have very bright lights that cannot be turned off. How are you supposed to sleep?

If the purpose of a hotel is sleep, and I think it is, they have invested in the wrong things here. No one needs slabs of granite on the wall. We need dark rooms.

Further, we spend about an hour “moving into” a hotel room. We had our personal things in specific places for specific reasons. We had our laptops in backpacks on the sofa and they were moved to the floor “so the housekeeper could clean.” Clean the sofa? How? I do not appreciate our computers being moved without our permission.

She also moved a number of other items, including food, which she put on top of the heated area above mini fridge which means we cannot drink the beer or water which was in plastic bottle and should not have been heated. She also moved my purse. I had taken out the pad of paper, pen, and postcards from the hotel’s binder to use when I returned from our tour, and it was all put away when we got back. Absurd. This has not happened in the literally 2,000 nights in hotels we have spent elsewhere.

On our first night, the room upstairs never got below 20 degrees Celsius. On our second night, even though the management claims they reduced the temperature (centrally controlled), it was still too hot to sleep. The thermostat was “set” to 14.5, supposedly, but the temperature did not get below a reading of 18.5.

If it were 18.5, I would have been freezing all night. Instead, I was unable to sleep, because it was so hot.

Lastly, they have the most bizarre hours for pool and spa. No spa until 2-8pm. And pool only from 8-10. This did not work for our schedule which was very disappointing as it is lovely.

In conclusion, I would never stay here. Management was dismissive of our being upset that the housekeeper moved our things for no reason, and also told us that the room was bright because the building was situated facing the sun. This is absurd. There are several manufacturers of blackout and room darkening shades.

They should have spent their investment on things that would ensure their high paying guest got sleep.

Spa and wellness hotel – sleep is a part of wellness; what were they thinking?

Since I cannot figure out how to caption photos, the pictures are of the rooms upstairs and downstairs WITH THE shades drawn. The first one is a night, and the other daylight ones are at 5am, when the sun came up. The other 2 are of the lights that we could not turn off in the bathroom...

Most importantly, we barely got any sleep, due to the windows and skylight in our 2 bedroom, very expensive room having insufficient window coverings. Rooms are way too bright to sleep. The rooms had gabled windows which only have light filtering shades for the upper floor bedroom and the same shades with curtains on lower level. The curtains do not cover the windows, as they are slanted. ||The sun came up before 5am on the 2 mornings we spent at this property. Having nothing decent to block the light does not allow the guests to sleep.||Further, the toilet and bathroom have very bright lights that cannot be turned off. How are you supposed to sleep?||If the purpose of a hotel is sleep, and I think it is, they have invested in the wrong things here. No one needs slabs of granite on the wall. We need dark rooms. ||Further, we spend about an hour “moving into” a hotel room. We had our personal things in specific places for specific reasons. We had our laptops in backpacks on the sofa and they were moved to the floor “so the housekeeper could clean.” Clean the sofa? How? I do not appreciate our computers being moved without our permsission.||She also moved a number of other items, including food, which she put on top of the heated area above mini fridge which means we cannot drink the beer or water which was in plastic bottle and should not have been heated. She also moved my purse. I had taken out the pad of paper, pen, and postcards from the hotel’s binder to use when I returned from our tour, and it was all put away when we got back. Absurd. This has not happened in the literally 2,000 nights in hotels we have spent elsewhere.||On our first night, the room upstairs never got below 20 degrees Celsius. On our second night, even though the management claims they reduced the temperature (centrally controlled), it was still too hot to sleep. The thermostat was “set” to 14.5, supposedly, but the temperature did not get below a reading of 18.5. ||If it were 18.5, I would have been freezing all night. Instead, I was unable to sleep, because it was so hot.||Lastly, they have the most bizarre hours for pool and spa. No spa until 2-8pm. And pool only from 8-10. This did not work for our schedule which was very disappointing as it is lovely. ||In conclusion, I would never stay here. Management was dismissive of our being upset that the housekeeper moved our things for no reason, and also told us that the room was bright because the building was situated facing the sun.|This is absurd. There are several manufacturers of blackout and room darkening shades. ||They should have spent their investment on things that would ensure their high paying guest got sleep.||Spa and wellness hotel – sleep is a part of wellness; what were...

Veľké sklamanie. Kupovala som víkendový pobyt v tomto krásnom hoteli pre dve osoby na dve noci s wellness a parkovaním na december 2024. Po príchode v piatok večer nám pani recepčná oznámila, že sme si pobyt kupovali cez booking a tým pádom nemáme v cene parkovanie a wellness. Dopláca sa 30€ za parkovné na noc a 30€ za 1 vstup do wellnessu pre 1 osobu. Boli sme z toho dosť prekvapení, pretože na bookingu je pri hoteli napísany wellness aj parkovanie, o príplatku tam nie je žiadna zmienka a až po rozkliknutí pomaly 15tich podstránok je uvedené, že parkovanie môže byť spoplatnené, nie je napísané koľko a o wellness príplatok nikde nie je spomenutý. Priznávam, že mi ani nenapadlo porovnávať kúpu pobytu cez booking s kúpou priamo cez hotelovú stránku, nakoľko pobyty kupujeme takmer vždy cez platformu bookingu. Na hotelovej stránke maju uvedený takýto pobyt bez wellnessu a parkovania za 320€ a potom pobytový balíček za 440€ pričom v tomto balíčku je aj wellness aj parkovné. Cez booking sme platili necelých 400€. NIKDE NA BOOKINGU NIE JE PONUKA ŽIADNEHO BALÍČKU ANI POZNAMENANÉ, ŽE V CENE 400€, KTORÉ SME ZAPLATILI NIE JE WELLNESS A PARKOVANIE. Čo si myslím, že je absolútne zavádzanie zákazníka, pretože tento balíček by som samozrejme kúpila, keby som o ňom vedela. Vzhľadom k tomu, že cena 440€ je za takýto nádherný hotel v centre štiavnice s wellnessom a parkovaním viac ako priaznivá. Keďže sme však prišli na víkend do krásneho hotela aj kvôli wellnessu, povedali sme si, že si nebudeme kaziť pobyt a čo sa dá robiť priplatíme si teda 120€ za parkované a jeden vstup do wellnessu. V sobotu na druhý deň pobytu sme si išli zarezervovať vstup do wellnessu za spomínaných 30€ na osobu vstup. Druhá pani recepčná nám však povedala, že toto je stará cena, čo pani recepčná z piatku asi nevedela a vstup je teda 40€ na osobu a za auto budeme doplácať 90€, pretože sa platí 30€ na deň a nie na noc, čo činí doplatok 170€ a nie 120€. Po tomto všetkom sme už vlastne ani nemali chuť do toho wellnessu ísť a využiť hocijakú inú službu tohto hotela. Uvedomujeme si, že personál za nič z tohto nemôže a všetci od recepčných, časníkov až po pani upratovačky boli extrémne milí. Stačilo by na booking uviesť, že cena za pobyt je bez wellnessu a parkovania a možnosť priplatiť si balíček, čo by si každý zákazník prepočítal a určite veľmi rád doplatil. A keby aj nie, aspoň by neprišiel na wellness víkendový pobyt bez wellnessu a parkovanie v cene, a vedel by za čo si zaplatil. Aj keď nám pani recepčná povedala, že vedenie tento problém bude určite riešiť nakoľko nie sme prvá izba, ktorá má takúto situáciu, nemyslím si, že sa týmto vedenie zaoberá, kedže s nami tam bol minimálne jeden ďalší pár, ktorý riešil toto isté a odchádzal sklamane. Je to obrovská škoda, pretože hotel je nádherný, personál úžasný a Štiavnica bola vždy mojou srdcovkou. Pobyt tu by bol určite aj krásnym darčekom pre blízkych, bohužiaľ takéto správanie nám príde absolútne neseriózne a smutné. Myslím si , že človek, ktorý si kúpi pobyt cez hotelovú stránku vrátane balíčka, pretože o tomto probléme vie (čo nám nikto bohužiaľ nepovedal) môže byť maximálne spokojný so službami aj s hotelom. Takže moja rada znie, kupujte pobyt priamo cez ich stránku. Odchádzali sme s veľmi zlým pocitom a už sa sem...