Hotel Catalonia Square — Hotel in Barcelona

During my recent stay at Catalonia Square Hotel, I encountered several frustrating issues that greatly affected my overall experience. While the hotel's location was convenient and the cleaning service was commendable, the numerous service failures overshadowed these positives.

Upon arriving at the hotel after a long flight, my family and I were eagerly anticipating a smooth check-in process. However, we were met with disappointment when we were informed that our room was not ready and would require an additional hour of wait time. This was particularly challenging, as we had a tired toddler with us. Considering that we arrived after the designated check-in time, it was disheartening that our room was not prepared in advance. By the time we got to our room was 4pm which is an hour after check in time. The hotel should have taken proactive measures to ensure a prompt check-in, especially considering the circumstances.

Furthermore, we approached the hotel to request a taxi and were assured that the fare would range between 30-40 euros. Unfortunately, our experience with the taxi was far from satisfactory. The driver took advantage of our vulnerability as tourists and charged us an exorbitant 60 euros for a route that had no traffic. We expected better accountability from the hotel, as they were the ones who arranged the taxi and provided misleading information. This incident left us feeling taken advantage of and disappointed in the hotel's lack of responsibility.

Additionally, the hotel's response time to our requests was frustratingly slow. On multiple occasions, we had to wait for an hour or longer after calling multiple times to receive the items or services we had requested for our room. This level of inefficiency and lack of promptness was unacceptable, and it significantly impacted our overall experience. Aside from the manager at the hotel, the rest pf staff were...

For those who are interested in a real welcome hotel in Barcelona|We returned this morning from Barcelona and it is really important for me to praise all the amazing staff who made our vacation so perfect. |We traveled as a family with three children (10,10,13) and stayed in the hotel for five nights.|The hotel is Centrally located in the Eixample area, still central but in a quiet place. |It’s a lovely hotel, with large and spacious rooms, pleasant and very clean. |The reception is quite small, it won't disappoint you. On the first floor, there is a spacious lobby and places to sit and computer stations, and breakfast is also served there (in my opinion, it's a bit much expensive, but there are many cafes nearby where you can enjoy a different meal every day). I really like the concept that every morning is a different beginning,|The hotel staff does their best to make our stay pleasant, answering any request, always available and with a big smile, starting with the receptionists, room service and management.|In the middle of the vacation, we went on a week for a cruise, at the end of we returned to a rest for a day at the hotel for a night flight home, Natalia made sure we had a good room at a fair price, and the morning we arrived, the staff was ready to receive us with joy.|The hotel has a pool and a gym, is in the heart of things, restaurants, shops, attractions and within walking distance of all centers. The staff provided us with tips and recommendations for everything that can be done in the city - the children had a great time. |Thank you for a wonderful experience and keep doing what you do with love.|Lek-David...

We returned this morning from Barcelona and it is really important for me to praise all the amazing staff who made our vacation so perfect.

We traveled as a family with three children (10,10,13) and stayed in the hotel for five nights.

The hotel is Centrally located in the Eixample area, still central but in a quiet place.

It’s a lovely hotel, with large and spacious rooms, pleasant and very clean.

The reception is quite small, it won't disappoint you. On the first floor, there is a spacious lobby and places to sit and computer stations, and breakfast is also served there (in my opinion, it's a bit much expensive, but there are many cafes nearby where you can enjoy a different meal every day). I really like the concept that every morning is a different beginning,

The hotel staff does their best to make our stay pleasant, answering any request, always available and with a big smile, starting with the receptionists, room service and management.

In the middle of the vacation, we went on a week for a cruise, at the end of we returned to a rest for a day at the hotel for a night flight home, Natalia made sure we had a good room at a fair price, and the morning we arrived, the staff was ready to receive us with joy.

The hotel has a pool and a gym, is in the heart of things, restaurants, shops, attractions and within walking distance of all centers. The staff provided us with tips and recommendations for everything that can be done in the city - the children had a great time.

Thank you for a wonderful experience and keep doing what you do with love.

Lek-David...