BYPILLOW Casa Gades — Hotel in Cádiz

I arrived from Jerez airport train station to Cádiz station in around 35 minutes. The hotel is around 20 mins walk from the station. As it was a hot afternoon and I had luggage, I got a taxi to the hotel for less than €5. The hotel is in a pedestrian only area so the taxi stopped 10 metres away from the hotel entrance. ( The taxi back to the station was around €17 as there is a one way traffic system).||Case Gades had a very efficient door passcode entry in place meaning guests can come & go at all hours. On arrival I received a warm & friendly welcome from Enriquez. He explained there were safe lockers to leave luggage and suggested places to visit and eat. I ate at a few of his suggestions and I was not disappointed. City maps were available at reception. There was a comfy room off reception to chill, along with a cold, filtered water station for guests to use.||The hotel is very clean, & smart: all staff I met were friendly. It retains some lovely stone wall features and has lifts or stairs to all upper floors. I think there are just 18 rooms. The whole place looked very sleek and fresh.||I upgraded the room which had a Juliette balcony and shutters. It looked over the cobbled narrows street below. There was a large, comfortable bed with good firm pillows and fresh linens. There was adequate hanging space for a few days stay, coffee & kettle was provided along with filtered water in the fridge which was replaced daily. The en-suite was smart & spacious for a city hotel, with large shower and sink, soft white towels, hairdryer and toiletries. A clothes steamer was also provided. There was no room safe so I used the downstairs lockers.||On the fourth floor is a rooftop terrace with a few loungers and a comfy corner seating area. I would have likes to see a few large green plants and perhaps a bistro style table & chairs here but otherwise it was a very acceptable place to chill with a book.||I would recommend this Cádiz city hotel: clean, welcoming with cafes, restaurants, bakery and supermarket on the doorstep along with various independent shops and...

Voy a contar mi experiencia con este alojamiento. Pongo una estrella porque sinceramente, con la mayor educación y respeto dentro de la situación, no puedo poner menos. Realicé una reserva de una noche en este hotel a través de booking porque tenía que asistir a una reunión formativa en Cádiz. En la misma mañana de la reunión y de mi reserva de hotel, mientras iba de camino al alojamiento, un familiar mío cayó gravemente enfermo con pronóstico infausto y tuve que regresarme a mi residencia habitual. Mientras iba de camino de vuelta, contacté a la mayor brevedad al recibir la noticia para hacerlo saber al alojamiento y que conociesen lo ocurrido lo antes posible para que se organizasen (al número que hay recogido en google) sin recibir respuesta durante cinco ocasiones. A pesar de la mala situación en la que me encontraba, con ayuda de mi pareja, contacté a través de booking, sin recibir respuesta y desesperada encontré un nuevo número, con el que trato de contactar en dos ocasiones más sin recibir respuesta de nuevo. Posteriormente, a los minutos, recibo una llamada de la dueña del alojamiento a la que intento explicarle la situación en la que me encontraba y antes de terminar de contarle (yo estaba en estado de shock, conduciendo...), comienza a leerme una serie de cláusulas y de normativas adheridas a las condiciones de mi reserva completamente innecesarias y la única solución que me ofrece es que dispongo de un margen de una hora y cuarto para concretar una nueva fecha para otra nueva reserva y que si existe diferencia en cuanto al precio debo abonarla yo además de que no existe posibilidad de devolución del importe. Ni que decir queda que 45 minutos después de esa llamada mi familiar falleció. Ni mucho menos estaba pensando en otra fecha para irme de viaje o vacaciones a Cádiz...podría haberse dejado para más adelante... Fue una situación extremadamente desagradable y violenta. Dejo esta reseña independientemente a la no devolución del importe (que para mí en concreto es lo de menos después de lo que he pasado) incluso como método para desahogarme y ayudarme a superarlo. Lo recuerdo y me quedo helada ante el trato de indiferencia y frialdad que recibí porque, sobre todo, somos humanos y no vi ni un ápice de humanidad en ningún momento. Espero que mi reseña pueda ayudar a otras personas que quieran reservar en este lugar porque me parece, cuanto menos, desacertado y de una completa...

We arrived to Cadiz by train and it took a 15 minute walk to get to the hotel but it was a flat route . It is a nice hotel, though we found it difficult to access when we first arrived|as the intercom wasn’t working . Eventually we were able to get in and leave our luggage in lockers until we could check in. We went out and did a walking tour and had a lovely lunch.|We came back, and got the key code for our room. It was very clean,though tight. Nice decor and good shower and loo. It was perfect for us as it was just a bed for the night but we struggled with our large suitcase. There is no breakfast but the reception recommended some local cafes and restaurants- we went toCasa Manteca in the evening which was really good.|The room suited us but you need a bigger one if you...