The Heritage Hotel — Hotel in Galle

My sister-in-law's wedding was here in Aug 2023. The hotel had agreed to book the whole restaurant area for the wedding function but in the morning they removed several of our tables which were already decorated for the wedding and arranged those tables to provide breakfast for hotel in-house guests. We complained the hotel management on this incident but didn't receive a positive response even from the CEO. When asked why they are doing this they were silent and doing their own work. Our family and friends had to stay standing until the in-house guests finished their breakfast which was an unpleasant experience. At the tea time they didn't provide lunu miris for the milk rice. When asked about this the restaurant manager said they will provide it but at that time our guests had already served food on their plates. By the time they provided lunu miris all guests had finished eating. Furthermore, in the prevoius night before the wedding, the hotel staff were rude and unfriendly to the team who did the wedding decorations. These incidents were unpleasant for both the wedding couple and our guests. Clearly they didn't kept their word and behaved in an...

The hotel itself is a beautiful colonial style building with a courtyard and a lovely restaurant.

The rooms were spacious, comfortable, and clean, with AC and a ceiling fan to keep us cool (being from England that is important)!

What really sets this hotel apart from all the others is the people. They went above and beyond to help, would always smile and say hello when we saw them, and took a genuine interest in us. Nothing was too much trouble. Thilini on reception, Shanushka (who we gave the nickname "the nice guy" before we knew his name), and Sidath the manager were absolutely amazing. Nahlinda, our TukTuk guy also deserves a shout out even though he isn't technically part of the hotel staff.

Location wise there are an absolute tonne of restaurants, cafes, shops, museums etc that you can walk to in 2 or 3 minutes. It is only a 10 minute journey to the beach by TukTuk, and there are temples, spice farms, and lots of wildlife to visit nearby! The Fort itself is also really interesting and great to walk around, grab a King Coconut, and watch the sunset.

We will definitely be returning on our next trip...

Honestly they have a beautiful property. The rooms are pretty but beds are super creaky, shower was amazing. One of us ordered lunch; Sri Lankan rice and curry (vegetarian) and got food poisoning. My daughter loves kiri batt and Upon special request I asked them to make it, it came dry and very hard in texture.

Breakfast was another story too. We asked for the continental, we also asked for 2 plain omelets and 1 cheese, clearly mentioned 1 cheese only omelet and was disappointed with the add-ons (onions and tomatoes). I feel that they find it hard to follow instructions. Service was slow. And guess what?! Upon asking if the sausages they serve are halal the attendant hadn’t a clue and finally upon asking the second time he says no. So they can’t cater for Muslim guests clearly.

I then asked to see the manager who comes and says “you should have informed us” in a tone that only led me to believe they were doing us a favor, clearly we paid without issues. I was very very thrown back by the managers responses and lack of capability to address issues...