Away Chiang Mai Thapae Resort — Hotel in Chiang Mai Province

Superb service delivered by the Team. Very clean and very convenient location. Food was amazingly good and we even stayed at the hotel for dinner twice during our stay. Wish there could be more variety on the menu in the future.

My partner and I stayed here for a week. Had to extend because my partner fell sick during the trip. We are both very glad we had chosen Away as our stay. Being picked up by Alex, he made us felt very welcome as soon as we stepped out of the airport. He's a legend and so sweet and caring.

When my partner was sick in the room for the night, we called down to the reception to ask for help and within 2 mins they arranged a hospital pickup for us. Without any knowledge whatsoever regarding medical services and hospital in Chiang Mai, the staff were so helpful and patient when answering my questions (while I was very concerned with my bf vomiting next to me). When the pickup arrived, they called up and said they're ready when we are. We left the door seeing a lady, one of the staff had been patiently waiting outside our room to escort us down. When we arrived the lobby, the WHOLE TEAM lined up and tried to help us, and wished us good luck and get well soon along the way. It was unexpected and legit a touching moment we did not expect being so far away from home.

The next day we had to extend according to the doctor's advice, and Fern, the receptionist, lent me her phone so I could arrange flight change. She didn't have to do that but she did and I was there using her phone for 20 mins but she was still very patient and kind to reassure me I could use it without worries.

From the hospital visit onwards, not a single day went by without the Team asking how my bf was doing and was he feeling better anywhere we go in the resort.

My partner and I owned a business and I myself had been in customer service for many years, and we must say this hotel really nailed it to have pulled a Team that cared so much, and you could feel that every one of them is genuine. When you have a business in CS, it's the team that really makes the difference.

Special thanks to Fang, who had been very calm the whole time and very helpful to us. Who kept me companied when I was panicking about what happened and reassured me; Mana, who was very quick in action to arrange stuff for us and being so gentle to me and my partner when needed. Alex, the legend, whom we still talk about after coming back to our own hometown, who lit up our days every morning with his care and smile saying good morning to us. We 100% sure when we visit next, (which will be soon partly because of this experience), we will be staying here again. And we strongly hope that the whole Team would be there so we can catch up!

Thanks so...

This hotel is conveniently located within a 5-minute walk to the Old Town and Tha Phae Gate.||Check-in was smooth and efficient.||The room itself was decent in size and design, but the soundproofing was poor—you could clearly hear footsteps and conversations from the corridor.||Breakfast was acceptable, but after four days it became repetitive and uninspiring as the menu never changed.||The following points explain why I rated this hotel only 2 stars:||Misleading information from reception – Upon check-in, I was told that breakfast was only served à la carte at the new building (where I stayed). Later, I discovered that a buffet breakfast was available at the old building. This lack of transparency was disappointing.||Jacuzzi hygiene issues – I booked a corner suite with a jacuzzi, but it was never cleaned during my 4-night stay. After using it on the first night, I noticed stains that remained throughout, indicating it hadn’t been properly maintained.||Unhygienic slippers – The in-room cloth slippers were already worn, with no indication of when they were last washed or disinfected. During my 4-night stay, I had used them between the hotel and the parking area and accidentally left them in my car. At checkout, I was asked to return the same used slippers. While I had no issue returning them, my main concern was the lack of hygiene and proper standards.||Unresponsive management – Due to the slipper hygiene concerns, I emailed the hotel management twice for clarification and follow-up. Unfortunately, both emails were ignored, showing poor customer care.||Overall, while the location and check-in experience were good, the lack of honesty, cleanliness, and service standards left me...

Due to an early flight, I inquired a day in advance whether the hotel could prepare breakfast and if it was included in the price. The hotel staff simply replied that they could prepare breakfast but did not mention any charges. Only at check-out was I informed that there would be a charge of 200 Thai Baht for the breakfast, and that the service could not be cancelled

Thank you for your response regarding my recent stay at your hotel. While I appreciate your apology for the miscommunication regarding the breakfast charge, I still strongly believe that the charge is unfair and unwarranted.

As I mentioned in my previous message, I specifically inquired about breakfast and whether it was included in the price a day in advance of my stay. The hotel staff informed me that they could prepare breakfast but did not mention any charges. It was only at check-out that I was informed of the charge of 200 Thai Baht, which I was not prepared to pay.

I am disappointed that the hotel staff did not make any effort to inform me of the charge beforehand, and I do not think it is fair to surprise guests with unexpected charges at the end of their stay.

I hope you can understand my frustration at this situation, and I would appreciate it if you could take the necessary steps to prevent similar incidents from happening in the future. Clear communication and transparency are essential in any hospitality establishment, and I hope that you can take this feedback into consideration as you continue to improve your services.

Thank you for your attention to this matter, and I look forward to hearing back...