SKYVIEW Hotel Bangkok Sukhumvit 24 — Hotel in Khlong Tan Subdistrict

After a few weeks of visiting Thailand, we decided to stay for the last 4 nights of our honeymoon at the SKYVIEW Hotel in the Executive Suite SkyView. The stay would have been perfect if it wasn't for the way we were treated by the staff. We found this to be disrespectful.

On the first evening we ordered food and a bottle of champagne in the bar - everything was booked to the room, as is normally the case. The next morning we found an envelope with a letter telling us that the limit had been reached and that we should pay the amount right away. We were very surprised, as this is not a usual behaviour for a 5 star hotel. However, we didn't say anything the first time and paid the amount at the reception. The next day we ordered drinks by the pool (several bottles of wine and water) and we wanted to pay the amount directly. However, the staff here said that we could simply book it to the room and that it wouldn't be a problem. We did so. When we received another envelope with the same letter the next day, we complained to reception that this kind of behaviour was disrespectful and that they didn't trust their guests.

We are talking about bills of a ridiculous 15,000 baht and 8,000 baht. We paid 30,000 baht for 4 nights but you throw letters under our door for such ridiculous amounts? First you tell us that the amount can be booked to the room and then you throw letters under our door and ask us to pay directly? Simply unbelievable and I have never seen this in any 5 star hotel anywhere in the world. I also travel a lot on business trips and in 5 star hotels and have never experienced anything like this.

Of course, we asked ourselves whether this is simply a policy (there is NO mention of this on the information sheet that you receive at check-in as well as no information at the bars while wanting to pay) or whether it is down to us or maybe our presence. We are from Germany, but we are a mixed race couple with me being a white Western European and my husband coming from Latin America and therefore having light brown skin. We’re also both tattooed. We also don't walk around in designer clothes or with Louis Vuitton bags. Perhaps this is the reason why we were not trusted to pay all outstanding amounts at check-out, as is normally the case everywhere else. This is unprofessional and disrespectful and we certainly did not feel welcome.

The pivotal point is not the amounts or that we should pay for it. It's not about money, we could also order 10 bottles of champagne and pay directly. The point is the behaviour and disrespectful treatment of us and the lack of trust and having no sense of hospitality and ruining the experience and our last honeymoon days. The front office staff did not care at all.

The 10% service charge imposed on us was also unacceptable. We ordered bottles of wine at the pool bar and my husband had to open the first bottle of wine because the lady working there couldn't manage it. What do we pay a 10% service fee for? To open it ourselves and bring the drinks from the bar to the pool ourselves?

Furthermore, on the last day of our stay, the bathroom has not been cleaned. The toilet and the bathtub were not cleaned and the floor also had the same dirt as it was when we left the room - even though we left a good tip. The tissue box in the bathroom was also empty and not being replaced. Furthermore, we found men’s underwear in the corner of the bedroom, with lots of dust on it - from a previous guest.

What was positive though: the suite has a lot of space and the view is very nice. The housekeeping staff is very friendly, I can say the same about the breakfast staff (especially Kwan from breakfast, who is highly professional and cheerful with guests). The view from the pool is very nice.

However, the hotel itself is not at a 5 star level. More like a 4 star. The room also did not have a Smart TV, which is very unusual.

We will definitely not visit this hotel again and will look for another 5-star hotel on our next...

We stayed here for two days on the final leg of our 16-day honeymoon before flying back to the UK. While the initial impression was good—the executive room on the 27th floor was spacious and prepared with rose petals—it was comparable to what we experienced at other hotels in Thailand, even 4-star ones, offering nothing particularly special. Unfortunately, the rest of the experience fell far below the expectations of a 5-star hotel.

The hotel is clearly targeted toward European tourists, reflected in the clientele and steep food prices. On top of this, a mandatory 7% VAT and 10% service charge are added to already inflated rates, regardless of service quality. While service charges might align with Western customs, it feels disingenuous in Thailand, where service is traditionally discretionary. If the hotel insists on these charges, it must deliver the high-quality service guests expect.

Four incidents highlight the poor service:

Poolside Service After check-in, we headed to the pool for food and drinks. At the bar, I was told to order and pay immediately—fine in itself—but I later noticed other guests receiving poolside service. This inconsistency was frustrating but not a dealbreaker. We ordered a Pad Kaprow and a large Singha beer. The food was overpriced at 290 THB (+ VAT and service), yet disappointingly below average. Worse, the beer did not arrive with the food, and I had to ask three staff members for it. When it finally came—after I’d finished eating—I was told I hadn’t ordered it and needed to sign for it separately. Frustrated, I crossed out the service charge on the bill and explained why I wouldn’t pay it. The waiter shrugged and left.

Vanilla Sky Bar That evening, we dined at the rooftop Vanilla Sky Bar. The views and the drinks were great, and the staff friendly, but the food was appalling. The guacamole lacked flavour, the wings arrived cold, and our request for sauce on the side was ignored. The tacos were the only decent item. We sent the wings back, but ultimately left hungry and opted for dinner outside the hotel.

Breakfast Mix-Up At breakfast, we ordered fresh eggs at our table, marked as occupied using the red/green indicator cards. When we returned with buffet plates, another group was seated at our table, with an extra table added for them. The group angrily left after we explained, saying staff had directed them there. This unnecessary mix-up left us frustrated.

Checkout Dispute During checkout, we raised the service issues and requested the removal of charges for the beer and dinner. The receptionist, “Pop,” refused, citing hotel policy. After insisting, the beer charge was removed, but the dinner charge remained. Pop also claimed a complimentary late checkout was a gesture of goodwill, but this was untrue—it had been offered earlier as a one-hour extension, which is standard for 5-star hotels. Mentioning it to justify poor service and excessive charges was unacceptable.

Reluctantly, we paid the bill and informed the staff we would write this review to warn others of the poor service and dishonesty we experienced.

Final Thoughts:

This hotel has potential—it’s visually impressive and could be a true 5-star establishment—but it is severely let down by subpar service, overpriced food, and a lack of care from the staff, as well as some arrogance. For the price charged, guests deserve consistent and exceptional service, which was sadly missing here.

NOT RECOMMENDED...

This is a horrible, unsafe hotel and the worst place in Bangkok soi 24 providing horrendous customer service while gouging their price during the holidays. There are much nicer, cleaner, and friendlier hotels in the soi 24 area for the same price if not less. Just look at Google reviews and avoid at all costs. Skyview hotel and the front desk totally ruined my holidays and I'll never visiting Thailand again. 한국인들 여기 가지마세요. 방음 전혀 안되고 불친절하고 최악입니다. This place claims to be a five-star hotel but definitely a one-star place. The walls are paper-thin and it is so LOUD in the room, I could literally hear my next door talking on the phone. I had erratic next door guest banging on the wall at odd hours and the front desk refused to switch my rooms. All hotels (even 3 stars) always switched my rooms when such issues came up. I paid a gouged price while there was absolutely no redress. I suffered from paper-thin walls and erratic neighbors during the 5 day stay.

The front desk doesn't speak English so I had to explain the issues 3 times to 3 different people. How ironic that the front desk doesn't speak English while the bellboy spoke perfect English. There didn't understand what "banging on the wall" means. This is not a 5 star hotel, but a trash 1 star motel.

Everything is outdated and there are stains on the carpet, couch, and the walls are paper-thin like a two star cheap motel.

During the Christmas and New Years holidays, there were many tourists but the front desk was understaffed, rude, impolite, and unprofessional. Most of them didn't speak English and seemed angry for some reason. I don't remember a single person in the front desk smiling.

The rude, impolite, and unprofessional front desk (the same lady who refused to switch my rooms) never even bothered to offer me to book a taxi or check my luggage during the check out process.

This cheap motel-like place not only has paper thin walls and outdated, dirty facilities, but all utensils like cups and hotel safe are located at the lowest shelf, forcing you to bend down all times, breaking your back.

Slow wifi, rock-hard, stiff pillow makes your neck ache.

Don't bother going to the rooftop and ordering food. The beef stew was way undercooked like chewing on a raw meat. Unsanitary.

The pool is very small compared to the size of the hotel and the sunbeds are never available because there are too many people.

Thank you for totally ruining my holidays and I'll be sure to let everyone on my travel blog know to avoid this outdated, unsafe, loud, and cheap place with paper-thin walls at all costs. AVOID...