Hotel Indigo Bangkok Wireless Road by IHG — Hotel in Lumphini Subdistrict

I recently stayed at Hotel Indigo Bangkok Wireless Road, and unfortunately, my experience was far from what I expected as an IHG Platinum Ambassador member.

From the start, things went wrong. The airport pick-up coordination was extremely poor. The driver was not present at the designated meeting point mentioned in the hotel’s email PDF, and I had to search all over the airport to locate them. It was only with the help of an IHG staff member from Intercontinental that I managed to find the driver, which was an exhausting and frustrating start to my stay.

The check-in process was another major letdown. Despite having successfully applied for a confirmable suite upgrade—clearly visible on my IHG app—the suite had been given to another guest. This led to an hour-long, exhausting back-and-forth with the front desk staff and reservation team, showcasing a glaring lack of coordination. For a hotel of this stature, not honoring a guaranteed upgrade is simply unacceptable.

Once I got into my room, the disappointment continued. There were several serious issues with cleanliness and amenities:

The washbasin was stained and had not been properly cleaned. Bath salt, which is typically provided, was missing. The water from the bathtub tap was yellowish and unsuitable for use—unacceptable for any hotel, let alone one of this supposed quality. The TV casting feature was not working; my room's TV didn’t even show up in the list of available devices, making it impossible to use this service. In-room service was extremely slow, and it took far too long to fulfill even basic requests.

The food experience was equally dismal. I ordered Indian cuisine through in-room dining, and it was one of the worst meals I have had in a long time:

The Dal Makhani was just a bland yellow dal, nothing like the rich, flavorful dish it should be. The naan was clearly just market-bought or poorly self-made bread reheated on a tandoor. The dish dressing was unimaginative, consisting of nothing but sliced chilies. The Palak Paneer was made with frozen, cold paneer cubes tossed in a tasteless spinach puree.

I had similar food observations on Indian food during Breakfast as well everyday.

After raising these complaints on the first day, I have to give credit where it’s due:

The hotel management responded promptly. The Rooms Division Manager, Khun Nuttaphicha, met with me personally, and the hotel kept in touch with me over WhatsApp for the rest of my stay, ensuring things improved somewhat. They offered compensation in the form of IHG Goodwill points, daily drink vouchers, and rebated my room service bill of 753.28 THB. These gestures were appreciated, but the damage from the initial poor experience had already been done.

Unfortunately, even after the hotel’s efforts to make amends, some issues remain unresolved. For example, the pre-authorization hold on my VISA Debit Card from check-in has still not been reversed, despite the cashier’s assurance at check-out. This ongoing billing issue has forced me to continue following up, which is both inconvenient and frustrating.

Overall, while the hotel staff did try to make up for the poor start and showed attentiveness, the initial issues, including terrible food quality, unclean water in the bathtub, poor room maintenance, and an unresolved billing matter, overshadowed any positive efforts. For a hotel of this level, such problems should never have occurred in the first place.

I hope management seriously addresses these concerns so that other guests don’t have to endure a similarly...

I recently stayed at Hotel Indigo Bangkok Wireless Road, and unfortunately, my experience was far from what I expected as an IHG Platinum Ambassador member.

From the start, things went wrong. The airport pick-up coordination was extremely poor. The driver was not present at the designated meeting point mentioned in the hotel’s email PDF, and I had to search all over the airport to locate them. It was only with the help of an IHG staff member from Intercontinental that I managed to find the driver, which was an exhausting and frustrating start to my stay.

The check-in process was another major letdown. Despite having successfully applied for a confirmable suite upgrade—clearly visible on my IHG app—the suite had been given to another guest. This led to an hour-long, exhausting back-and-forth with the front desk staff and reservation team, showcasing a glaring lack of coordination. For a hotel of this stature, not honoring a guaranteed upgrade is simply unacceptable.

Once I got into my room, the disappointment continued. There were several serious issues with cleanliness and amenities:

The washbasin was stained and had not been properly cleaned.

Bath salt, which is typically provided, was missing.

The water from the bathtub tap was yellowish and unsuitable for use—unacceptable for any hotel, let alone one of this supposed quality.

The TV casting feature was not working; my room's TV didn’t even show up in the list of available devices, making it impossible to use this service.

In-room service was extremely slow, and it took far too long to fulfill even basic requests.

The food experience was equally dismal. I ordered Indian cuisine through in-room dining, and it was one of the worst meals I have had in a long time:

The Dal Makhani was just a bland yellow dal, nothing like the rich, flavorful dish it should be.

The naan was clearly just market-bought bread reheated on a tandoor.

The dish dressing was unimaginative, consisting of nothing but sliced chilies.

The Palak Paneer was made with frozen, cold paneer cubes tossed in a tasteless spinach puree.

After raising these complaints on the first day, I have to give credit where it’s due: the hotel management responded promptly. The Rooms Division Manager, Khun Nuttaphicha, met with me personally, and the hotel kept in touch with me over WhatsApp for the rest of my stay, ensuring things improved somewhat. They offered compensation in the form of IHG Goodwill points, daily drink vouchers, and rebated my room service bill of 753.28 THB. These gestures were appreciated, but the damage from the initial poor experience had already been done.

Unfortunately, even after the hotel’s efforts to make amends, some issues remain unresolved. For example, the pre-authorization hold on my VISA Debit Card from check-in has still not been reversed, despite the cashier’s assurance at check-out. This ongoing billing issue has forced me to continue following up, which is both inconvenient and frustrating.

Overall, while the hotel staff did try to make up for the poor start and showed attentiveness, the initial issues, including terrible food quality, unclean water in the bathtub, poor room maintenance, and an unresolved billing matter, overshadowed any positive efforts. For a hotel of this level, such problems should never have occurred in the first place.

I hope management seriously addresses these concerns so that other guests don’t have to endure a similarly...

The Indigo Hotel is located in a fancy Bangkok neighborhood, surrounded by embassies and luxury stores. Great care has been put into all the interior details and the view from the rooftop bar and pool is lovely. This is what you mainly are paying for: the location and the view from the room (it's central, but you'll need to take a short walk to the BTS or order a taxi when you want to go somewhere).

The hotel is nice overall but there was a mistake which costed me 15,000 baht and left me with a bad taste in my mouth from the moment I arrived in Bangkok and to the Indigo Hotel.

I booked three nights in a King Premium Garden View High Fl Balcony room through their website months in advance, and they decided to try to withdraw the money for the stay two days ahead of my arrival. I'm sure they said something about this when I made the reservation, but it wasn't clear enough for me.

I don't want to have more money than necessary on my main bank account when I'm travelling for safety reasons, hence there wasn't enough money on the account for them. They couldn't charge me for my room and sent an e-mail to me. The e-mail got stuck in my spam folder and since I was out and about and enjoying my stay in Thailand I saw the e-mail too late. Six hours later they had cancelled my reservation, but when I contacted them they had a similar room for 15,000 baht more. Of course I had to accept it since I was set to stay here. I'm sure they made good money out of my mistake, since they could also charge more when they re-sold my original booking.

This whole ordeal could've been avoided if they had sent out an automatic e-mail a week or at least a few days before they were going to charge my card (if they wouldn't allow me to pay for the stay when I'm at the hotel). I couldn't find any way to pay for the room before hand, maybe if I contacted the hotel directly, but I shouldn't have to. This thaught me to book a room through an accomodation agent next time (instead of playing nice and letting the hotel avoid the extra fee).

Another heads-up for future guests: The bathtub water is scolding hot. You'll need to wait 45 minutes or so before you can dip...