Grand Watergate Hotel — Hotel in Thanon Phaya Thai Subdistrict

the only good thing about this place is the location. ||||receptionist wasn't very welcoming. we asked if we could view the room before booking to stay, one staff with the unfriendliest and rude tone said no. fine by us, maybe its their policy. we had no choice but to book with them as the surrounding hotels were fully booked. we waited until 2pm for check-in, and upon check in we were given one key per room. at this point, no payment was mentioned. some hotels will deduct the payment automatically (from the card) as it was used to secure the room. so i thought that might be it. the reception was full of people so i missed the chance to ask. at about 11pm, the receptionist called the room demanding for payment - turns out they didn't take the payment from the card yet, and demanded us to pay right then. i had no problem, but parents were asleep. the card was with them, and they were in the next room. not wanting to wake them up, i asked if we could do it first thing tomorrow. the lady started yelling saying no no no no must pay now. i said but i had no card on me, i will do it tomorrow. the yelling continued, she demanded for a deposit right then for $200. i said i had no dollars on me, and if she'd take Baht instead. after a few minutes, unclear of what she was yelling about, she finally said ok pay me in Baht. i understand it was partly my mistake, i should've made it clear during check in. but i was mad at the how she behaved and treated a customer, especially when it was about midnight! ||||the room itself was filthy - room smells weird, torn bedsheets and stained pillowcase. torn and poor quality towel. mould seen everywhere in the room (in the cupboard, in the toilet, shower room). water pressure not stable. no kettle, no slippers provided. aircond was very loud, could hardly sleep. the last 2 days of our stay, the sink was heavily clogged. unstable wifi. overall, poor hygiene. everything is dated - a huge renovation should be done. the elevator was full of writings and remarks, clearly needs a repaint/upgrade. maybe because it is an old hotel - but it wasn't acceptable and i will not return. def do...

This hotel is probably suited to solo travelers or those on a budget. Clean enough for me but not for some of the reviewers on here. Because of its low price it is popular with people that come to buy from the market and sell back home. This is not an issue with me. The hotel is fairly quiet and really very well located. I'd recommend it to travelers but maybe not for a family holiday. The area seems perfectly safe to me (even at night) and I have had no problems.The facilities are basic but there are some nice coffee shops and 7-11/family mart very close. There are also lots of genuine massage places that do Thai massage for 200 THB during the daytime for about 1 hr. Rachatewi is the nearest BTS station and that's about 10 min walk. One cool place to hang out is the good day hostel just around the corner. Run by an American speaking Thai, it's like a trendy London coffee shop but without the London prices.There is also another place on the corner called Goto something or other. The coffee is not as good but the food looks good.So basically you are getting what you pay for. If its your dream trip then don't come here.If you are a seasoned traveler then it's fine. One other thing. I asked to extend my stay and the lady at the desk told me to book online to save money and she was right. To book in person would cost double. So the staff are good just don't expect 5 star treatment for 3 star money. Ah another thing. There is no safe. I took my chances and left passport and wallet...

I keep coming to Bangkok at least twice a year and have stayed in a lot of hotels. But I can tell you this is THE WORST HOTEL I’ve ever experienced in Bangkok.

Since the first time I entered the hotel, it was not comfortable at all. The staffs were grumpy. She didn’t communicate well and made me confused. When I asked, she answered it harshly + didnt even give me time to explain what I was saying, she kept interrupting me while getting mad.

The bed was DIRTY AND SO FIRM (hard), far from being comfortable. I couldn’t sleep at all. The staff took us to the room and he even looked at the stains on the bed but didn’t proceed to do anything.

During the second day I lost key card and the staff told me to pay 500 (per key)+ deposit (which I was not told in day 1) = 1000. After I went upstairs to take 1000, she said 1000 is only for the key fee. I then asked nicely like didnt you say 500, which she replied rudely. I told her okay I will pay everything but just relax- which she of course didn’t do.

If you want to waste your money, then this hotel is perfect!

Message to owner: You should really pay attention to your workers and teach them some manner if you don’t wanna...