MARANDA BOUTİQE — Hotel in Fatih

We booked this hotel to meet with our parents, because we live in different countries and now it’s difficult to visit them with grandchildren. My mom is 73 y.o., so I was choosing hotel with setting “available for disabled people”. Search provided me this hotel. I checked settings of room, which I selected: upper floors available by elevator. Photo if elevator is there as well. So I booked it and paid in advance. We came late in the evening, our flight was delayed. Children were tired. Receptionist Leo gave us key of our apartment. When we went upstairs, we figured out, that elevator doesn’t go to 7th floor. It goes up to the 6th floor. And there is a steep circular staircase upstairs. I helped mum to go up, but she couldn’t go down. The steps next to the railing were narrow, the stairs twisted and made her dizzy. Neighbour from the nearest room helped me to bring mom down. I came to Leo and explained the situation. He gave us another room, which was twice as little as our booked room on the ground floor. There was no space between bed and walls. We had to sleep together in one bed, though we were supposed to sleep in different beds in apartment, which I booked. I came to reception and ask another hotel worker to change our room, because we couldn’t sleep well together. It was long-awaited trip for us, we meet with the family so rarely. And we paid for another room. I checked our apartment description again. It was exactly room description, not hotel profile. So it wasn’t true. It wasn’t our fault and I expected/hoped, that our room will be changed. I checked booking site: there were available apartments that were cheaper than apartment on the 7th floor, of which we had to refuse because of stairs and mum’s health. But nobody was still going to change it. I sent a message to Leo. He promised to change it (see photo). Mum prepared things for moving to another room, we were waiting in the hotel til 2 p.m. as we agreed with Leo. And know what? When I came for the key, it occurred that they already gave the room to other people and it is not available anymore. It is difficult to describe my feelings. I felt guilty, because couldn’t provide better conditions for my mum. It was a long-waited trip and our family meeting. It was lie everywhere around. Leo was rude. Told me that it is profile of hotel, not room (though it is not true), didn’t allow to say, interrupted. Telling they have elevator (like it doesn’t matter that we can’t reach our floor with it). My mum was waiting with prepared things, but we didn’t get room again. I am genius 3 on booking, have more that 30 bookings in last several years, but I never faced it before. It was a big shame. I called booking, they called Leo, he lied them about our agreement about number :) Booking couldn’t help, as we have already registered in the hotel (but what had we to do on the late evening with little child? search for another hotel at night?). I asked for refund, but I think we couldn’t get anything from this hotel with its improper and hidden information and disrespectful attitude to customers and old people :( Now I sorted reviews for this hotel by score, and see that other customers encountered the same attitude and...

We had booked at Maranda suite on the basis of the good reviews it had. However, we were not happy at all. The family suite room was very bad. The room was so small and there was no AC in the bedrooms (only one in the living room). The windows in the rooms were next to outside stairs, which did not make my wife feel safe, so we couldn't open them. The internal decor was of wood effect with no windows, made this whole apartment/room so dark. By the first evening (within 2 hours of our arrival), we had decided that we were not going to stay here for the remainder of the week. We paid half the rent and left the following day. We were dealt by Omar, who was very polite and helpful (this is the only positive thing we found). The next morning we had found another hotel which was so bright and spacious, with a pleasant buffet breakfast. Maranda just gave a more traditional breakfast but with no juice or water!! needless to say, we did not eat any of the breakfast as we were fed up by then and just wanted to leave. Do not book into this hotel as the reviews do not give the true verdict. Or at the very least, do not book the family suite because you will be...

First i want to tell that all the postive reviews are writen by Leo (Recepionist) you can read the positive reviews and notice it. We booked a triple delux room 28 meter the receptionist ´ Leo ´ gave us the room in the picture. The room can only accommodate the bed, like as you are in prison not vacation, as you can see in the picture, and the bed is not for sleeping at all, unless you want to practice Muay Thai. The recepionist will tell you that thé hotel is full and the next time he will give you a room for free. When you will contact booking he will ask you to charge more money and he will show you the room that you have already paid like our situation we have booked one month earlier. When i told him i will pay the extra fee but i have just to call booking he started to scream arab are … You can’t imagine the words. What i can advice you, if you have already paid and he ask more money and you are reading now the real review not those with 5 stars(fake) that he is writing everyday to hide the real once . Call the tourism police at least someone else will not be a victime like us. He gives an inappropriate image for turks...