Marpalace Hotel — Hotel in Fatih

The owner of the hotel was very kind and hospitable. He tried his best to make us comfortable. However, the facilities did not allow for a pleasant stay. Our room had no windows and thus no source of natural light. The only window in the room connected us with the hallway. If we had opened it, any other person in that hallway would have been able to enter our room. Also, we weren’t able to control the air conditioner, so there was no way whatsoever to control the temperature or air quality in the room. Moreover, the bathroom was in bad shape, and there was only limited toilet paper available. There was no separate shower but only a shower head mounted to the wall. This meant, however, that taking a shower would always cause the entire bathroom to flood—and not only the bathroom but also the whole room because the bathroom door had no proper seal. Also, the water pressure was low. Furthermore, on the last day of our stay, we found bed bugs on our pillows and discovered that we had been bitten. This meant we had to pay for an exterminator to advise us and thoroughly clean our luggage upon our return to prevent us from bringing the bugs to our homes. Finally, from the first day on, toiletries started to disappear. At first, we blamed ourselves, but when more and more things went missing and we couldn’t find them, we found ourselves wondering. In the end, a set of AirPods disappeared from a backpack. Luckily, upon the insistence of the owner, who was clearly struggling with the situation and ashamed that something like this could happen at his hotel, the cleaning staff returned the AirPods. They had allegedly found them under the mattress where we had, however,...

I've booked and stayed at Marpalace Hotel near the Golden Horn recently and here are my combined positive and constructive comments;||||1. Location is perfect. Few minutes walk to Grand Bazaar, Golden Horn itself, Halic Metro Station and surrounded by restaurants, stores and bit crowded too.||2. The check in process took time because the room is not yet ready.||3. No breakfast and no area for serving food too.||4. Rooms are new, supposed to be the Receptionist will put in a new room with a fan and I just arrived from airport, tired, starving and walked from another corner to reach the hotel and totally disagreed on him about this room with fan, it never mentioned on my booking details.||5. I stayed for 2 nights and it is pricey, comparing to other hotels nearby.||6. No housekeeping service - even I just stayed for 2 nights. Nobody clean my room.||7. Hotel employees are all nice but they have to improve guest service and do something to attract more clients and sell their rooms and reevaluate their price. ||||Cheers and expecting some...

⚠️ Bed Bugs Alert: We were looking for a budget hotel, but not one with hundreds of bed bugs. We booked the hotel in the morning, left our luggage, and went out for shopping in Istanbul. When we returned and lay down on the bed, we felt intense itching. Upon closer inspection, we saw bed bugs everywhere. We were horrified and called the reception to show them, but they did not respond and simply said, "If you want to stay, stay here; otherwise, find another room. You will not get a refund."

Now, after midnight, at 3 AM, we are out searching for another hotel, which is extremely distressing. I would say that if you have the courage to spend the whole night with bed bugs and take them home as a souvenir, then by all means,...