Eureka Hotel — Hotel in Dubai

Disappointed with Receptionist's Rude Treatment and Lack of Explanation on Visitor Policy

Recently stayed at the Eureka Oyo hotel Dubai, my experience was marred by the rude treatment I received from one of the receptionists name was Mr, Salman, Upon my girlfriend's friends' arrival for a massage in my occupied room, they were approached by Mr, Salman who abruptly demanded payment, and mentioning they need to pay 100 Aed,before they go to our accupied room and the reason Mr, Salman saying it's because our visitor is not included on our online booking. The manner in which he addressed my girlfriend was disrespectful, because she was receiving this kind of treatment in the front of other guests,causing her to call me and ask to speak with to Mr Salman. During our conversation via phone Mr, Salman threatened us that he will send security to our room and take my visitor outside the hotel like we did something wrong, It turned out that there was a 100 AED charge for visitors, which I had not been aware of. While I understand the need for this charge,I was disappointed by the lack of proper explanation from receptionist (Mr, Salman.)

As a customer, I believe that the first point of contact with hotel staff, especially the receptionist, should be welcoming and accommodating. Unfortunately, the receptionist's behavior was far from this standard. Not only was he unable to provide a clear explanation of the visitor policy, but his approach was also quite aggressive and disrespectful to my girlfriend.

Furthermore, despite my initial frustration, I appreciated that the manager, Mr. Ashraf, was able to address my concerns, even though he was scheduled to be off duty. He took the time to explain the rationale behind the 100 AED charge and demonstrated a more professional and customer-oriented approach. The manager's willingness to assist in resolving the issue was commendable and provided some redemption for the otherwise disappointing encounter with his staff,

In summary, while the hotel's policies and management support seemed reasonable, the receptionist's behavior and lack of communication skills significantly impacted the overall guest experience. I hope that Eureka top management can provide more training and support for their ground staff or customer service staff to ensure that all guests are treated with the respect and courtesy they deserve.

If the management of Eureka hotel values customer feedback, I recommend addressing the issue of customer service training and ensuring that the level of professionalism and communication at the reception meets the expected standards. Thank you for considering...

Currently I'm staying at the Eureka Oyo hotel Dubai at this moment just waiting the time of our check out and unfortunately, my experience was marred by the rude treatment I received from one of the receptionists name was Mr, Salman, Upon my girlfriend's friends' arrival for a massage in my occupied room, they were approached by Mr, Salman who abruptly demanded payment, and mentioning they need to pay 100 Aed,before they go to our accupied room and the reason Mr, Salman saying it's because is not included in our online booking. The manner in which he addressed my girlfriend was disrespectful, because she was receiving this kind of treatment in the front of other guests,causing her to call me and ask to speak with to Mr Salman. It turned out that there was a 100 AED charge for visitors, which I had not been aware of. While I understand the need for this charge,I was disappointed by the lack of proper explanation from receptionist (Mr, Salman.)||As a customer, I believe that the first point of contact with hotel staff, especially the receptionist, should be welcoming and accommodating. Unfortunately, the receptionist's behavior was far from this standard. Not only was he unable to provide a clear explanation of the visitor policy, but his approach was also quite aggressive and disrespectful to my girlfriend.||Furthermore, despite my initial frustration, I appreciated that the manager, Mr. Ashraf, was able to address my concerns, even though he was scheduled to be off duty. He took the time to explain the rationale behind the 100 AED charge and demonstrated a more professional and customer-oriented approach. The manager's willingness to assist in resolving the issue was commendable and provided some redemption for the otherwise disappointing encounter with his staff,||In summary, while the hotel's policies and management support seemed reasonable, the receptionist's behavior and lack of communication skills significantly impacted the overall guest experience. I hope that Eureka top management can provide more training and support for their ground staff or customer service bstaff to ensure that all guests are treated with the respect and courtesy they deserve.||If the management of Eureka hotel values customer feedback, I recommend addressing the issue of customer service training and ensuring that the level of professionalism and communication at the reception meets the expected standards. Thank you for considering...

A No-Frills Stay Amidst the Bustle of Deira

During my recent visit to Dubai, I opted to stay at OYO 367 Eureka Hotel Deira, drawn by its proximity to the metro and the vibrant life of its surrounding neighborhood. Situated in what can be described as a ‘working-class’ area, the hotel is nestled amidst the daily hustle and might not cater to everyone’s tastes, particularly those unaccustomed to the raw, energetic pulse of a developing nation’s urban landscape.

The hotel itself serves as a functional retreat for travelers whose primary needs are basic: a place to rest, refresh, and recharge before venturing out again. It’s clear that the Eureka Hotel is designed for short stays, where the primary activities are taking a quick nap or a shower before heading out to explore the city.

However, it’s important to note that the hotel environment might pose challenges for sensitive guests. During my stay, I encountered issues with smoke and what seemed to be mildew, which unfortunately aggravated my asthma on almost a daily basis. Guests with similar health concerns might want to consider this aspect carefully.

On a positive note, the staff at OYO 367 Eureka Hotel Deira are its shining stars. They are not only pleasant but also profoundly aware of the hotel’s limitations in terms of luxury and amenities. Their genuine, attentive service adds a layer of comfort to the stay, assuring guests that while the hotel might lack in frills, it certainly makes up for it with the thrills of its location and the warmth of its hospitality.

In summary, OYO 367 Eureka Hotel Deira offers a practical base for travelers looking to immerse themselves in the authentic vibrancy of Dubai’s Deira neighborhood. While it may not cater to those seeking a pampered stay, it stands as a testament to the adage that sometimes, the heart of a city is best felt through its more...